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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 23

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
235 Reviews
4.8

235 Reviews

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235 Reviews of James Hatchett

August 15, 2024

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Employee Rating

Nice clean establishment and they get the job done. I like how they send you little details if something is wrong with your car 😊 More

by MARQUITA_CAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool

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Aug 16, 2024

BMW of Orland Park responded

Marquita, we're glad to hear you appreciate the detailed updates and cleanliness at BMW of Orland Park. Thanks for sharing your experience!

August 14, 2024

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Wasted my time! !! This dealership don’t value people’s time!!! They didn’t do what they’re supposed to do, ended up pullling my car out and when I got my car all my More

by BMW 328i
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Workmanship
Service Time
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Recommend Dealer
No
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Sep 05, 2024

BMW of Orland Park responded

We’re truly sorry to hear about your experience and the issues with your tire pressure. We understand how frustrating this must be and apologize for not meeting your expectations. We’ll address these concerns to prevent future occurrences. Please contact us directly so we can resolve this matter and ensure your satisfaction. Best Wishes, BMW Of Orland Park

August 14, 2024

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I was treated with utmost respect and care and it was so comfortable in the waiting area . I was constantly informed on what was going by word of mouth as well as video. It was truly a great experience More

by TDWSLWTMW
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski , Tony Scanlon

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Aug 14, 2024

BMW of Orland Park responded

We're delighted to hear you had a great experience at BMW of Orland Park! Keeping our customers informed and comfortable is always our priority. Thanks for sharing your feedback!

Aug 16, 2024

TDWSLWTMW responded

My email address is tdwslwtmw@yahoo.com

August 13, 2024

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They were quick, efficient, through with my vehicle repair inspection and very friendly staff. I am extremely pleased More

by CONSUELA1217
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

August 13, 2024

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This dealership don’t value people’s time! !! Did not do what they are supposed to do, and when I got my car back all my tires are low pressure!!! More

by Ccg9232000
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 05, 2024

BMW of Orland Park responded

We’re sorry to hear about your frustrating experience and the issues with your tires. Your time is important to us, and it's disappointing that we didn't meet your expectations. We appreciate your feedback and will address this to ensure better service in the future. Please reach out to us so we can make things right. Best Wishes, BMW Of Orland Park

August 13, 2024

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I like that the mechanic sends you live video of your car explaining his recommendations. As a woman, that gives me more reassurance that I’m not being hackled More

by KEISHAWILL8713
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace , Corey Josephson

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Aug 13, 2024

BMW of Orland Park responded

Keisha, we're glad to hear that the live video feature provided reassurance during your visit to BMW of Orland Park. Thank you for sharing your positive experience!

August 09, 2024

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Brought x5 in for a simple issue. Thanks to my service manager James was able to get a same day appointment for my issue and was in and out in less than 4 hours. Thanks to James Hacke More

by SSHURNEY1988
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Service Communication
Recommend Dealer
Yes
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Aug 09, 2024

BMW of Orland Park responded

We're glad to hear that James and the team at BMW of Orland Park were able to assist you promptly. Thanks for sharing your experience!

August 09, 2024

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service is absolultye horrible jason the advisor specifically, brakes are sqeeling on brand new M8 and he makes excuses for it over and over again no loaner car, made me pay for a tire even thou More

by moerizek
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mahdi Armoush, Jason Jakubowski, Richard Pool , Amir Abedrabo, Seraj Abughoush

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Aug 09, 2024

BMW of Orland Park responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you’ve encountered with our service department. It’s disappointing to hear that the issues with your brakes were not resolved to your satisfaction and that you felt excuses were made instead of solutions provided. We also apologize for the inconvenience regarding the lack of a loaner car and the tire situation. Your experience does not reflect the high standard of service we aim to deliver, and we take your feedback seriously. We’re glad to hear that you had a positive experience with our sales team, but it’s clear we have work to do in our service department. We would appreciate the opportunity to make things right and regain your trust. Please reach out to us directly so we can address your concerns in more detail and find a resolution that meets your expectations. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

Aug 09, 2024

moerizek responded

hello i have tried to speak to someone about this, basiclly this jason guy decided to punish me by making sure he does not put the tire throught claims, also the brakes and rotors cannot be like that i have been complaining to him for a long time and nothing gets done, he also says no loaner is availble for two weeks, i am not sure why when i purchased the car they sold me some package of VIP that you you just pull in and they take care of the issues, i would happily talk to anyone about this issues and am sure they can get my phone number if they like but i highly dought it !!

August 07, 2024

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James and the mechanic Joe Kressman have yet to fail me. Their service has always been outstanding. Their professionalism and knowledge is the reason I continue to frequent this BMW location. More

by Ruth
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kressman

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Aug 08, 2024

BMW of Orland Park responded

Ruth, we're delighted to hear that James and Joe have consistently provided outstanding service at BMW of Orland Park. Thank you for your continued trust in our team!

July 27, 2024

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Employee Rating

The dealership is nice but the service person Jason J. was awful! I came in for an oil change and I got the feeling I was disturbing him? He told me after the oil change that he would not reset the oil More

by JCTHRASHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Jakubowski

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Jul 30, 2024

BMW of Orland Park responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at our dealership and appreciate your candidness. Your satisfaction is of utmost importance to us, and we deeply regret that we did not meet your expectations during your visit. We sincerely apologize for the inconvenience and frustration you experienced with our service team member. We appreciate your feedback regarding the oil change and the resetting of the oil counter, and we will address this issue with our team to ensure it does not happen again. Thank you again for bringing this to our attention. We value your business and hope to restore your confidence in Zeigler BMW Of Orland Park. Best Regards, BMW Of Orland Park

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