James Hatchett | Page 5

I went in without an appointment because I needed a new battery. James met me right away when I pulled in. He checked me in and got my car looked at right away. I had to wait while they worked on it and he battery. James met me right away when I pulled in. He checked me in and got my car looked at right away. I had to wait while they worked on it and he kept me informed the entire time. He made the wait more tolerable because he was very kind. I even told him I didn’t know how to reconnect my phone now that the battery was changed, and he immediately got someone to help me! Thank you James and Nate. James is awesome! More

by JANLLOPEZ Verified Customer Verified Customer

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Always get excellent service and feedback on my services. They always explain everything to you and why it needs to be done They always explain everything to you and why it needs to be done More

by AVIC26 Verified Customer Verified Customer

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Courteous and helpful! I finally have heat, just hoping it stays that way🙌🏼 and by the way I loved the courtesy vehicle OMG!! Thankful! I finally have heat, just hoping it stays that way🙌🏼 and by the way I loved the courtesy vehicle OMG!! Thankful! More

by SHIRLEYMOORE196 Verified Customer Verified Customer

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Terrible communication. Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another car, but weirdly no inquiries into what I might be thinking about purchasing. And after all the run around they didn’t even run the car through the car wash! More

by TIMOAMANDA Verified Customer Verified Customer

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The entire team provided phenomenal customer service! Thank you for making me feel appreciated and special. Thank you for making me feel appreciated and special. More

by Elated Customer Verified Customer Verified Customer

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Fast service and detailed! I Liked the way they sent me video of the work ! I Liked the way they sent me video of the work ! More

by GEVANS1537 Verified Customer Verified Customer

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Most honest service representative I’ve ever dealt with. Have him to train all other reps. Have him to train all other reps. More

by KCKK4 Verified Customer Verified Customer

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Excellent dealership! James went above and beyond, solving my problem with outstanding service and genuine care. James went above and beyond, solving my problem with outstanding service and genuine care. More

by PGRAYSON_CANTY Verified Customer Verified Customer

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Service was great as usual. Prompt, informative and great to deal with James. Great Dealership!! Prompt, informative and great to deal with James. Great Dealership!! More

by CDEVRIES Verified Customer Verified Customer

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I am very pleased with the service at BMW of Orland Park. They exemplify the expectations of the brand. I have owned three BMWs and this is why I keep coming back. The expectation of good service. They exemplify the expectations of the brand. I have owned three BMWs and this is why I keep coming back. The expectation of good service. More

by RODDANDRYANSMOM Verified Customer Verified Customer

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