Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 4

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

Contact Me
4.8
235 Reviews
4.8

235 Reviews

Write a Review

235 Reviews of James Hatchett

November 21, 2025

Dealership Rating
Employee Rating

Love this dealership. The service is great. Love working with James as he is very attentive, responsive, and thorough for all my vehicle service needs. More

by Chickhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

Report | Print
Nov 21, 2025

BMW of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear you enjoy working with James and that our service continues to meet your needs. We appreciate your loyalty! Best Wishes, BMW Of Orland Park

November 19, 2025

Dealership Rating
Employee Rating

Overall they are a nice dealership however the lack of communication on they end can be a bit stressful More

by BENZO1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool , Colleen

Report | Print
Nov 19, 2025

BMW of Orland Park responded

Thank you for your feedback! We apologize for any communication issues and will work on improving it. We hope to assist you again at BMW of Orland Park. Safe travels!

November 18, 2025

Dealership Rating
Employee Rating

Service was great and wait was less than predicted. James was awesome in explaining what to expect and when my car would be ready. More

by shogan10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 19, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We will be sure to pass along your praise to James. Your business is valued by the entire team here at BMW of Orland Park - we hope to see you again!

November 18, 2025

Dealership Rating
Employee Rating

On time and quick, I loved the video feature they got where they show you the actual state of your car. Well done! More

by MOHAMMED_ELDAOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 18, 2025

BMW of Orland Park responded

Thank you for the great feedback! We’re glad you enjoyed the video updates and quick, on-time service. Best Wishes, BMW Of Orland Park

November 07, 2025

Dealership Rating
Employee Rating

Pleasant staff. You know your car will be fixed properly. Clean facility ,nice waiting area. More

by TRIBMW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Snipe

Report | Print
Nov 07, 2025

BMW of Orland Park responded

Thank you for the wonderful feedback! We’re glad you enjoyed our pleasant staff, clean facility, and comfortable waiting area. We appreciate your trust in us to take great care of your vehicle! Best Wishes, BMW Of Orland Park

November 05, 2025

Dealership Rating
Employee Rating

We were able to schedule an appt on short notice and get high quality service. More

by RDOUGLASWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 06, 2025

BMW of Orland Park responded

Thank you for the excellent review of BMW of Orland Park, Douglas!

November 05, 2025

Dealership Rating
Employee Rating

3% fee on using a credit card seems mundane and petty. I think you guys should put fees into cost. More

by RUPERTEVANS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski

Report | Print
Nov 10, 2025

BMW of Orland Park responded

Thank you for sharing your feedback. We understand your concern about the credit card fee. This fee is set to cover processing costs, but we appreciate your input and will be sure to pass it along to our management team. If you’d like to discuss it further, we’re always here to help. Best Wishes, BMW Of Orland Park

November 03, 2025

Dealership Rating
Employee Rating

Mr. Hatchett delivered exceptional customer service/care. He was informative, communicative, timely, respectful, and professional. More

by KESHAPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 04, 2025

BMW of Orland Park responded

Thank you for sharing this great feedback! We’re thrilled to hear that Mr. Hatchett provided exceptional service with clear communication, professionalism, and care. We appreciate you choosing us and look forward to assisting you again! Best Wishes, BMW Of Orland Park

November 03, 2025

Dealership Rating
Employee Rating

James Hatchett delivered exceptional customer service with my 750I. His communication was fantastic and timely! More

by JCTHRASHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 03, 2025

BMW of Orland Park responded

Thank you for sharing! We’re thrilled to hear James provided exceptional service and kept you informed throughout. We appreciate your feedback! Best Wishes, BMW Of Orland Park

October 31, 2025

Dealership Rating
Employee Rating

They handled my issue quickly and professionally. Need a larger fleet of loaner vehicles however More

by WOODARDSMICHAEL
Recommend Dealer
Yes
Report | Print
Nov 03, 2025

BMW of Orland Park responded

Thank you for your feedback! We’re glad our team handled your issue quickly and professionally. We appreciate your suggestion regarding our loaner fleet and will keep it in mind. Best Wishes, BMW Of Orland Park

1
...
3
4
5
...
24

Dealership Inventory (360 Vehicles)

used 2021 BMW 330 car, priced at $25,199
2021 BMW 330
used
Mineral White Metallic exterior
Automatic
All-wheel Drive
$25,199
View Details
used 2023 BMW X3 car, priced at $39,236
2023 BMW X3
used
Jet Black exterior
Automatic
All-wheel Drive
$39,236
View Details
used 2026 BMW X6 car, priced at $80,955
2026 BMW X6
used
Alpine White exterior
Automatic
All-wheel Drive
$80,955
View Details
used 2023 Honda Odyssey car, priced at $36,950
2023 Honda Odyssey
used
Sonic Gray Pearl exterior
Automatic
Front-wheel Drive
$36,950
View Details
used 2026 BMW 430 car, priced at $55,282
2026 BMW 430
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
$55,282
View Details
used 2022 BMW X5 car, priced at $34,481
2022 BMW X5
used
Arctic Gray Metallic exterior
Automatic
All-wheel Drive
$34,481
View Details
View All Inventory