James Kim | Page 4

James Kim and Thomas Kamenos were very professional, caring and kind. Also, I would like to deeply thank Chris who has helped me for years with BMW. caring and kind. Also, I would like to deeply thank Chris who has helped me for years with BMW. More

by HWSHIN Verified Customer Verified Customer

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Stay away. Don't waste your time.  This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of a Don't waste your time.  This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of accountability. Reading other reviews it appears that others have had similar experiences to mine. Pacific BMW gladly wasted 8 hours of our time (and 250 miles of driving) by having a "change of heart" last minute after an agreement was already reached days ahead and reiterated the day of.   Here is a summary of my experience: I inquired about a preowned X5 that matched the specs we had been searching for. This dealership is located +3 hours away from where I live and was slightly more expensive than a local option that I also considered.  To avoid wasting time I asked to negotiate the deal ahead of time and made an offer that was a few percent below asking.  Mr. Kim said he would confirm if it was acceptable with his manager.  The following day Mr. Kim returned the call and said that the offer was acceptable and we arranged to meet at the dealership the following day to complete the purchase.  In conjunction with this, and per Pacific BMW's instructions, I submitted a credit application, to put the car on hold. The day we went to the dealership, went for a quick test drive, indicated that we wanted to proceed with the purchase. Mr. Kim presented the purchase agreement that reflected to original asking price but crossed this out and reassured that the negotiated price was valid, and he was waiting for the acting sales manager (Thomas Kamenos) to authorize the price since it was co-signed by another sales manager the previous day. We waited for approximately 15 min and Mr Kim returned saying that they were unable to get a hold of the other sales manager, who was off, but again reassured that there would not be any issues.  There were some repairs that needed to be completed so we already established that we were not leaving with the car that day, Mr Kim said we could leave and the paperwork/payment could be completed later in the day remotely.  We made a handshake agreement and left.   While halfway through the 3 hour drive home, Mr Kim called and said that Pacific BMW could no longer honor the deal but that it was still available at the full asking price.  Naturally, I was in shock and explained all the reasons this was not okay and we already agreed on the terms.  Mr Kim agreed but apologized, both on the phone and in text messages, citing that there was "miscommunication" between Mr Kamenos and the other sales manager. A few minutes later Mr Kamenos called as well.  He was extremely dismissive indicating that despite what Mr Kim verbally agreed to, without a written contract such offer is not binding. All of this is documented in emails, texts, recordings. More

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The process was very quick and very smooth! Very easy to deal with and I would highly recommend. Very easy to deal with and I would highly recommend. More

by jasonlcohen Verified Customer Verified Customer

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Whole experience in this dealer was very nice and professional. The salesperson was very kind and helpful. professional. The salesperson was very kind and helpful. More

by HYESUNYOO Verified Customer Verified Customer

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Very nice and honest and helpful great service Especially with numbers compare with other dealers service Especially with numbers compare with other dealers More

by melika_ray Verified Customer Verified Customer

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Everyone is polite, friendly and professional. Best dealership experience I’ve ever had. Highly recommend Best dealership experience I’ve ever had. Highly recommend More

by saras Verified Customer Verified Customer

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James Kim was a real pro. Stayed in touch, worked through my questions and made the experience enjoyable. Stayed in touch, worked through my questions and made the experience enjoyable. More

by duke.tomei Verified Customer Verified Customer

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Pacific BMW is an exceptionally well run and courteous dealership. After putting up with the arrogant and disinterested attitude of Beverly Hills BMW for two decades, I made the switch and am much more sa dealership. After putting up with the arrogant and disinterested attitude of Beverly Hills BMW for two decades, I made the switch and am much more satisfied. Since BMW owners are pretty loyal customers the big difference is the dealer’s sales and service staff and the folks at Pacific BMW are the best I’ve ever encountered. But most of my praise goes to James Kim, who’s an exceptionally knowledgeable, attentive and thoughtful sales person. He followed up on my order of a new i4 from beginning to end, keeping me up to date and responding immediately to any questions with candor and honestly. He’s the best car salesperson I’ve ever had. More

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My sales rep James could not have been more helpful. He was fantastic. Incredibly patient with answers to all my questions. He was fantastic. Incredibly patient with answers to all my questions. More

by carlosbernard Verified Customer Verified Customer

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Good customer service at this dealership. I will definitely go back and also recommend thiem. I will definitely go back and also recommend thiem. More

by tanashian Verified Customer Verified Customer

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