James Koser

From having a horrible experience with a small business mechanic (not Honda, hence the Five Stars), who failed three times to diagnose my 2011 Honda Pilot, Germain Honda of Naples Service Representative An mechanic (not Honda, hence the Five Stars), who failed three times to diagnose my 2011 Honda Pilot, Germain Honda of Naples Service Representative Anahi took meticulous notes and went out of her way several times for me as well as Adrian the service manager. Thank you! Thank you to Tech Eric for providing a very helpful, truthful diagnostic, completely factual and unbiased. Honda refused to repair my car due to not knowing what was done by the prior mechanic. *DISCLAIMER - Germain Honda Naples Florida or Honda in general nor any staff member employed here, in no way discredited or blamed other businesses and simply stated facts from their thorough, professional diagnostic. They made it clear they have to follow specific legal guidelines in which they did. Respect. After finding this news out I was standing outside when approached by Molly who I had no idea she was in sales. I always had a skeptical attitude toward car sales people. Molly presented with such a calmness I didn't even know she was looking to sell. It is because she wasn't trying to sell me a car. Molly was professionally, and genuinely getting to know me, my story, and my specific needs which created a positive vibe for the sales experience. She spent hours with me and I felt very at peace with her energy and admired her professionalism, customer service, job knowledge, and willingness to go the extra mile. No pun. I highly recommend anyone to go to Germain Honda of Naples and see Molly in sales if you need a car or if you just need any level of assistance, "just looking", or "seriously looking", or just not sure. She is a seasoned expert and completely focused on my specific needs. She will meet you right where you are no matter what. Molly will help you get s car that is good for you based on what you tell her. She didn't try to pressure me at all. Rodrigo, the Sales Manager that was involved with Molly and me also deserves highest commendations! He was readily available when needed and extremely professional, always with a genuine smile and a good hand shake. This good man and the General Manager, James, met with me immediately for some minor fixes I had questions about. Thank you gents. The entire Honda Team is more than exceptional and I am very happy. Being a Navy Corpsman for 14 years I naturally see the genuine respect and aspiration to help their customers. They genuinely desire to help people find the right car and deal. Felt like friends honestly. By the time I was exhausted and ready to get out of there, Angel, a Finance/Businessman- ager, was very patient with my scattered brain. He explained things thoroughly but also explained things again, and sometimes again, and I want him to know I appreciate him too. He even explained things again when I had to fill out some more paperwork! This man knows his finances and will explain patiently and with respect until you get it, or not. Thank you Angel. Audrey, another Finance/Business Manager, came to help out to continue the process. She too, was the epitome of probity with her honesty and authentic advice regarding what service packages to get, if any, and she provided fortnight information regarding costs. Thank you Audrey! I cannot forget my buddy John! This gentlemen and fellow veteran has an amazing energy and loves people. I really enjoyed his complimentary shuttle services and stories in my time of need without a car. Highly recommend this "nice New Yorker", (he will get it). Ask him about New York people vs people here. xxxxxxto you my friend! Keep doing your thing! Ended up getting a CRV. I can't stress enough how satisfied I am with the entire Germain Honda of Naples experience and staff. From General Manager, service, shuttle, sales, management, and financial, Bravo Zulu to James, Anahia, Eric, Adrian, Audrey, Molly, Rodrigo, Angel, and John! Also, the very friendly and helpful ladies at the front. Very welcoming environment! More

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Thank you Albert for getting my vehicle in and out for its first oil change and tire rotation, I felt very confident with letting you service my vehicle and it all started with communication and customer its first oil change and tire rotation, I felt very confident with letting you service my vehicle and it all started with communication and customer service I look forward to seeing you soon, thank you again!! More

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Albert was incredibly helpful and knowledgeable. He made our service visit go as smoothly and quickly as possible. He made our service visit go as smoothly and quickly as possible. More

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We were very pleased with the excellent service that we received purchasing our first 2025 Honda CRV Hybrid in 2025 and now our purchase of another new 2026 CRV Hybrid. received purchasing our first 2025 Honda CRV Hybrid in 2025 and now our purchase of another new 2026 CRV Hybrid. More

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Great service from start to finish. The staff was professional, thank you Chris Elan. They were honest and completed the work on time. My car runs perfectly now. Highly recommended! The staff was professional, thank you Chris Elan. They were honest and completed the work on time. My car runs perfectly now. Highly recommended! More

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Guillermo Ara is a big asset to Germain Honda of Naples. He always has my cars best interest in mind. I highly recommend him and the entire Germain Honda team, next time buy a Honda at Germain Honda of Napl He always has my cars best interest in mind. I highly recommend him and the entire Germain Honda team, next time buy a Honda at Germain Honda of Naples. Tell Guillermo I sent you. More

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AWESOME AND AMAZING Experience! Always a pleasure doing business with this dealership and that is exactly why we are a repeat. Customer with 11 car purchases over the years. We driv Always a pleasure doing business with this dealership and that is exactly why we are a repeat. Customer with 11 car purchases over the years. We drive an hour and a half one way just to go to this dealer. So starting with the receptionist at the front door, I believe her name was Joanna on Saturday, and then on Monday Jamie Lynn very inviting courteous all the way around. Then our salesman, Osvaldo Salazar, a.k.a. Ozzy a top notch salesman from beginning to end. And from Saturday to Monday, three cars were purchased with Ozzy! He is very attentive, very courteous explains everything and what’s happening and going on. Taking us for test drives explaining the ins and outs of the vehicle. He also has a very infectious smile and laugh that the customers I’m sure all adore. And our finance manager, Anthony Leli also top-notch in the entire process for purchasing the cars. From the trade-ins to the additional options that are available, additional amenities that are also available for the cars. The process is made very, very easy. I was there without my spouse at the time, but my spouse was home. Had access to email to be able to sign and do everything from home. Have been to other dealerships, Port, Charlotte , Venice and Sarasota. No Honda dealership compares to Germain Honda. Also, I was lucky enough to share with the GM at that location how appreciative and how happy we were and are with the great service that is always given. Mr. James Kosher. Thank you very much to everybody at the dealership for making our purchases and our services smooth. More

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Yaremis Torres did a great job taking care of me when I was in for an oil change. I am always satisfied with the team at Germain Honda who go above and beyond my expectations. was in for an oil change. I am always satisfied with the team at Germain Honda who go above and beyond my expectations. More

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Great facility. Well trained professionals. Real god vide. At Sales Hugo was great and Albert at Service was perfect. I would recommend to family and friends 💯 Well trained professionals. Real god vide. At Sales Hugo was great and Albert at Service was perfect. I would recommend to family and friends 💯 More

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People are friendly and professional. They are helpful and answer questions efficiently and quickly. Thank you They are helpful and answer questions efficiently and quickly. Thank you More

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