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James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
194 Reviews
4.7

194 Reviews

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194 Reviews of James Lanzo

May 23, 2025

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Employee Rating

Great experience, great constumter service. Will always go back to take care of my cars servicing More

by Sydney.Darling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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May 23, 2025

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 15, 2025

Dealership Rating
Employee Rating

Scott and his team are so wonderful! They made my service smooth from drop off to pick up! They communicated everything and were very transparent which I appreciated! More

by aew2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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May 16, 2025

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

May 10, 2025

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Employee Rating

Chloe is always ready to do everything she can to take care of my needs. She is first rate, professional and interested in my satisfaction More

by richardtoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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May 10, 2025

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 30, 2025

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Employee Rating

Excellent work keep it up. I always prefer liberty because they always did a good and gave me good recommendations to keep better health of car life More

by ccsrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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May 01, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2025

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Employee Rating

The customer service team was outstanding appointment was great compared to other dealerships I had been to. More

by gerald.ramsay09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Apr 27, 2025

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 24, 2025

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Employee Rating

Scott was honest and thorough about what needed to be done. As always, I was completely satisfied with the results. More

by JELENNEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Apr 24, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 12, 2025

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Employee Rating

Great experience. Everyone was very helpful and it was easy! I will come back for my next service! More

by heatherking123
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Apr 12, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

February 28, 2025

Dealership Rating
Employee Rating

They were very supportive and responsive to my time sensitive issue. Technician went out of his way to help me and get me on my way in a timely manner. More

by Bam_11385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Feb 28, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 21, 2025

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Employee Rating

The service was fairly quick and the staff explained any recommended services I may need More

by lisag_1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Feb 22, 2025

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

February 21, 2025

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Employee Rating

This dealership fixed all the dents, scratches, etc. caused by the accident and now my car looks new again. More

by THESTASSENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Feb 22, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

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