Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

Contact Me
4.7
213 Reviews
4.7

213 Reviews

Write a Review

213 Reviews of James Lanzo

September 05, 2025

Dealership Rating
Employee Rating

They were so nice, I called and they took me in right away, I didn't have to schedule an appointment, they were very nice to accommodate me, I was so stressed with what was going on with the car, they ma More

by christinawlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Sep 05, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

September 05, 2025

Dealership Rating
Employee Rating

James was a very kind and helpful merchant. He made the experience low stress and even enjoyable. More

by ChristopherARose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 05, 2025

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

September 04, 2025

Dealership Rating
Employee Rating

Service department always keeps up to date and finishes in timely fashion. Highly recommend anyone to get service done in Hartford location More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Nelly Justiniano and svetlana reish

Report | Print
Sep 04, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 29, 2025

Dealership Rating
Employee Rating

They have a beautiful ethics as a dealer employed and as a person. Love the experience. More

by M Hdz
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando, Leo Martinez, Christian Diaz

Report | Print
Aug 29, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 31, 2025

Dealership Rating
Employee Rating

The communication was prompt, accurate, and frequent. I really appreciated that and the use of a loaner while my car was being serviced. More

by wetherelldanielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Jul 31, 2025

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2025

Dealership Rating
Employee Rating

The service advisor are great and very polite and very professional at what they do. More

by Zoraida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Scott Brewer , Service

Report | Print
Jul 23, 2025

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2025

Dealership Rating
Employee Rating

I think the staff would be better if they were a little more caring and supportive. Other than that, I love Liberty Honda. More

by Bugradandil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Jul 23, 2025

Liberty Honda responded

Thank you for this feedback. We always aim for a 5-star experience, and we're sorry that we fell short here. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 10, 2025

Dealership Rating
Employee Rating

Liberty Honda has been my dealer of choice for many years. They have always given me great service. More

by gerry.gibson1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Jul 11, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2025

Dealership Rating
Employee Rating

Associate who handled my last visit was professional and courteous. The service was quick and complete More

by JOSEPHSPANGNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Jun 26, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 24, 2025

Dealership Rating
Employee Rating

Communication great. Service was on time and effective. Good job and very happy with results More

by shaicassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

Report | Print
Jun 24, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

1
2
...
22

Dealership Inventory (172 Vehicles)

new 2025 Honda Pilot car, priced at $55,305
2025 Honda Pilot
new
Black exterior
Automatic
All-wheel Drive
$55,305
View Details
new 2026 Honda CR-V car, priced at $38,805
2026 Honda CR-V
new
Red exterior
CVT
All-wheel Drive
$38,805
View Details
new 2026 Honda CR-V Hybrid car, priced at $40,195
2026 Honda CR-V Hybrid
new
Blue exterior
CVT
All-wheel Drive
$40,195
View Details
used 2024 Honda Accord Hybrid car, priced at $29,782
2024 Honda Accord Hybrid
used
N/A exterior
CVT
Front-wheel Drive
$29,782
View Details
new 2025 Honda Ridgeline car, priced at $44,430
2025 Honda Ridgeline
new
Black exterior
Automatic
All-wheel Drive
$44,430
View Details
new 2026 Honda HR-V car, priced at $29,550
2026 Honda HR-V
new
White exterior
CVT
All-wheel Drive
$29,550
View Details
View All Inventory