James Madison | Page 10

James told me the wrong thing. I asked about the sensors in the back were not beeping when backing up he said it was par t of my recall. Which it was NOT true. I don't like being l I asked about the sensors in the back were not beeping when backing up he said it was par t of my recall. Which it was NOT true. I don't like being lied to. Is best if they simply said they do not know. disappointment with the customer service. Also about getting my expenses for the year due to taxes its a ridiculous process. More

by carrillo.claudia7 Verified Customer Verified Customer

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Always accommodating and helpful. Efficient and very communicative. I always feel like my issues are addressed and that questions are answered in a thorough and knowledgeable way. Efficient and very communicative. I always feel like my issues are addressed and that questions are answered in a thorough and knowledgeable way. More

by michellemferrari Verified Customer Verified Customer

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The best service I’ve ever received from any dealership repair center. James Madison let me know what was happening during the day and was very knowledgeable, Sara who checked me in friendly and efficient repair center. James Madison let me know what was happening during the day and was very knowledgeable, Sara who checked me in friendly and efficient. 10 stars for the whole experience. More

by NANCY.SUIB Verified Customer Verified Customer

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Good service on vehicles. I like the online scheduling and ease of check-in. Communication and customer service has gotten worse over the last three years. I like the online scheduling and ease of check-in. Communication and customer service has gotten worse over the last three years. More

by eselsted Verified Customer Verified Customer

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I came i to have an oil change and to check items that I considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had c considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had coupons and I was able to use all of them, including free new wiper blades and an alignment check. More

by PENBERTHYJ Verified Customer Verified Customer

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Got everything I needed to be done in one go. Text updates head pictures. Nice touch. They use coupons and gave discounts as they could, so I felt the price was fair. Text updates head pictures. Nice touch. They use coupons and gave discounts as they could, so I felt the price was fair. More

by safarijon Verified Customer Verified Customer

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the backordered battery for my car finally came in so I had service plus battery plus help with star link. Was told probably would not be ready until late afternoon. They finished everything in a few hou had service plus battery plus help with star link. Was told probably would not be ready until late afternoon. They finished everything in a few hours so I had car much earlier. Thank you Subaru Service. More

by JALENA Verified Customer Verified Customer

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This is a very clean, well run shop. Over the past couple years I've brought my Outback in for service it's been a pleasure to drive a few miles from where I live in Oakland to have my c Over the past couple years I've brought my Outback in for service it's been a pleasure to drive a few miles from where I live in Oakland to have my car serviced. Friendly, knowledgeable people have always made my experience here easy and relaxing. I appreciate this kind of service very much. More

by GERALDWHEELER Verified Customer Verified Customer

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Everything went very, very well. I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was re I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was ready for pick up before noon. Everyone I've dealt with from those in the sales department when I bought the car a year ago, to those I've met in the service department are all Class-A! More

by rjpelletier Verified Customer Verified Customer

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I had a great experience at the Albany Subaru service center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I think his name might’ve been Terrence) and of course James who is hands down the nicest, kindest, most considerate person I’ve ever had to work with. Truly. I don’t think he will ever know just how much gratitude I have for him, but what he did for me will always stay with me. He didn’t just help, I don’t know how to describe it but with James I knew that this was the one area in my life where I was ok because he was there. In a time where I had a lot going on at once and under a lot of stress and worry; James gave me peace of mind. And for that I’m forever grateful. There’s a Mr. Rogers’ quote that says in times of crisis “look for the helpers” ; well these guys are true helpers. James, Tory, Aaron, and Terrence. On days when you’re dealing with a difficult customer or having a bad day, know that there’s a customer out there who thinks you’re amazing. You made a difference in my life. And I will always be grateful to you. More

by JH Verified Customer Verified Customer

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