James Madison | Page 9

Needed thermo control valve to be replaced. Happy that the replacement part was available and that job was completed same day. xxxxxxto Nikkie for assisting with the tcv issue. Also needed n Happy that the replacement part was available and that job was completed same day. xxxxxxto Nikkie for assisting with the tcv issue. Also needed new battery. Was expecting that since battery was over five years old. Approved battery replacement but was shocked that it cost over $400. Can somebody explain why so expensive? AAA charges about half of that. More

by TWONGXHMC Verified Customer Verified Customer

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Service center was quick with diagnostic and was quick to order parts. No immediate available date to follow up but is understandable. The issue I had was requesting to get a loaner. Initially was told by order parts. No immediate available date to follow up but is understandable. The issue I had was requesting to get a loaner. Initially was told by first advisor they would setup a loaner when the parts came in as the car is not drivable for a week by then already; and would take a few days before they can replace with new parts. However was told later by the loaner coordinator that they won’t have one till 2 weeks later, which was disappointing. Ended up having to rent and use GIG car to get around for almost 2 weeks. Minor item was my new wiper blade which still had the protective cover on. The technician had mentioned to first advisor, but was not relayed to me till the second time I brought the car back in for actual replacement by the second advisor. More

by SONIA.ELWIN Verified Customer Verified Customer

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Terrific as usual. The people and service are the best. Accommodating, flexible, professional and highly customer friendly. The people and service are the best. Accommodating, flexible, professional and highly customer friendly. More

by GEOCSI Verified Customer Verified Customer

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James told me the wrong thing. I asked about the sensors in the back were not beeping when backing up he said it was par t of my recall. Which it was NOT true. I don't like being l I asked about the sensors in the back were not beeping when backing up he said it was par t of my recall. Which it was NOT true. I don't like being lied to. Is best if they simply said they do not know. disappointment with the customer service. Also about getting my expenses for the year due to taxes its a ridiculous process. More

by carrillo.claudia7 Verified Customer Verified Customer

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Always accommodating and helpful. Efficient and very communicative. I always feel like my issues are addressed and that questions are answered in a thorough and knowledgeable way. Efficient and very communicative. I always feel like my issues are addressed and that questions are answered in a thorough and knowledgeable way. More

by michellemferrari Verified Customer Verified Customer

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The best service I’ve ever received from any dealership repair center. James Madison let me know what was happening during the day and was very knowledgeable, Sara who checked me in friendly and efficient repair center. James Madison let me know what was happening during the day and was very knowledgeable, Sara who checked me in friendly and efficient. 10 stars for the whole experience. More

by NANCY.SUIB Verified Customer Verified Customer

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Good service on vehicles. I like the online scheduling and ease of check-in. Communication and customer service has gotten worse over the last three years. I like the online scheduling and ease of check-in. Communication and customer service has gotten worse over the last three years. More

by eselsted Verified Customer Verified Customer

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I came i to have an oil change and to check items that I considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had c considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had coupons and I was able to use all of them, including free new wiper blades and an alignment check. More

by PENBERTHYJ Verified Customer Verified Customer

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Got everything I needed to be done in one go. Text updates head pictures. Nice touch. They use coupons and gave discounts as they could, so I felt the price was fair. Text updates head pictures. Nice touch. They use coupons and gave discounts as they could, so I felt the price was fair. More

by safarijon Verified Customer Verified Customer

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the backordered battery for my car finally came in so I had service plus battery plus help with star link. Was told probably would not be ready until late afternoon. They finished everything in a few hou had service plus battery plus help with star link. Was told probably would not be ready until late afternoon. They finished everything in a few hours so I had car much earlier. Thank you Subaru Service. More

by JALENA Verified Customer Verified Customer

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