James Madison | Page 6

Service representatives are terrific! Alan and James were brilliant - friendly, thorough with service details and communication, and all-pro skills. Albany Subaru hiring team knows how to Alan and James were brilliant - friendly, thorough with service details and communication, and all-pro skills. Albany Subaru hiring team knows how to spot good talent. I gave 4 stars because techs couldn't find a solution for a persistent error message on my dash ... More

by GREGSAN11 Verified Customer Verified Customer

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Everyone was friendly and helpful. I do wish they had brought my loaner car to the outside curb area so that I could acclimate to its settings. I drive a base model Subaru and was give I do wish they had brought my loaner car to the outside curb area so that I could acclimate to its settings. I drive a base model Subaru and was given a car with lots of buttons and features, which is fine— I’m not used to that and needed time to adjust without the pressure of having to move because someone was behind me. I realize I sound old as xxxx— but I’m not! I promise I’m just someone who thinks it’s unnecessary to have like 5 buttons on a rear view mirror. 🤗 More

by Beatlesswonder Verified Customer Verified Customer

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My Subaru Outback serviced yesterday. James Madison was helpful, friendly, and informative. Everything finished on time. I haven't had a bad experience with any of the service reps at James Madison was helpful, friendly, and informative. Everything finished on time. I haven't had a bad experience with any of the service reps at Albany Subaru--and the service has been great and prices reasonable. I will continue to take my Outback to Albany Subaru. More

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People were friendly and willing to assist to answer questions. Service was fast and wait room was nice and comfy. questions. Service was fast and wait room was nice and comfy. More

by jleeduz Verified Customer Verified Customer

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James Madison was great and communicated well. They were able to diagnose the probablem I had. They were able to diagnose the probablem I had. More

by GORDON.Y.LEE Verified Customer Verified Customer

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the car was scratched during service, now we are waiting for you guys to call us for the scratch to be work on (James told me so) of course this is very inconvenient as we have to bring car over and leave for you guys to call us for the scratch to be work on (James told me so) of course this is very inconvenient as we have to bring car over and leave it, and to make arrangement to get around (we live in San Francisco). More

by emilyleung Verified Customer Verified Customer

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They were great. Very professional, timely, friendly. Very good work. That's all I have to say. Very professional, timely, friendly. Very good work. That's all I have to say. More

by PHOEBEBUGUEY Verified Customer Verified Customer

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Friendly staff with great communication skills. The lounge is a nice addition. They're a big reason I have supported Albany Subaru with the leasing of several cars over the past few years. The lounge is a nice addition. They're a big reason I have supported Albany Subaru with the leasing of several cars over the past few years. More

by johnbrorsen Verified Customer Verified Customer

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I love my Subaru dealership. I bought my first Subaru in 2001 and My next one was from there too, and I’m hoping to buy my cars at the dealer and of course because now I am a big I bought my first Subaru in 2001 and My next one was from there too, and I’m hoping to buy my cars at the dealer and of course because now I am a big big Subaru fan This dealership is wonderful, they always talk to me in a way I can understand and they are very nice and complete jobs on time, etc. etc. they get 100% satisfaction from me More

by FRANWICKNER Verified Customer Verified Customer

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Everyone was very nice, I wish they offered me an Uber or Lyft when dropping off my car unexpectedly. Lyft when dropping off my car unexpectedly. More

by CDIAZ Verified Customer Verified Customer

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