Dealer Reviews
Cars for Sale
Dealer Log In
James Madison
108 Reviews
108 Reviews
Write a Review
108 Reviews of James Madison
June 09, 2024
The service staff was excellent. My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in a professional manner. More
by george
Verified CustomerOther Employees Tagged: Ken Chan
June 06, 2024
I am extremely unhappy that I still had a prepaid service which the service scheduler confirmed. But had to pay anyway for it "expired" Due to covid a one year extension is clearly not enough. I explained which the service scheduler confirmed. But had to pay anyway for it "expired" Due to covid a one year extension is clearly not enough. I explained that at times the alert happens saying "keep your eyes on the road"when it should not.. At times it does this notification dozens of times during a trip. Somehow this showed up on the service paperwork as "audio unit is acting erratically with screen blanking" This is not what I reported. There is no blanking of the screen. just the keep your eyes on the road signal malfunctioning. As it does this intermittently I understand it is difficult to diagnose. I was hoping this is a known problem with a standard solution. Apparently not. There is an additional phenomenon that again is intermittent, lasted a number of months but not recently. When I approach the car the locking system click up to 5 or six times before the door unlocks. Again I was hoping this is a known problem but is apparently not. The quote for the diagnosis for this and the other problems was well over 1000 dollars. I declined all except for the water leak into the spare compartment. This was fixed at a cost of 199 dollars. More
by reneminneboo
June 01, 2024
The staff here are highly professional and honest. I would confidently recommend this place to anyone. I would confidently recommend this place to anyone. More
by alex
Other Employees Tagged: Alan Poon, Jay Parafina
May 26, 2024
The people who helped me treated me well. I’m very happy with the service I was given. I’m very happy with the service I was given. More
by JASMINEWIJESINGHE
Other Employees Tagged: Aaron Pearson
May 24, 2024
Great customer service, quick and very helpful. I trust them to provide quality service every time to take my car for service. I trust them to provide quality service every time to take my car for service. More
by MYRNAPANG
Other Employees Tagged: Christine West
May 13, 2024
Very efficient service department. Easy to dop off the car and they have a nice clean waiting area with coffee and snacks as well as a shuttle service to drop you off and pick you up Easy to dop off the car and they have a nice clean waiting area with coffee and snacks as well as a shuttle service to drop you off and pick you up if you are not able to wait. More
by cblackford
May 06, 2024
Albany Subaru has been great when it comes to vehicle services. Responsive, knowledgeable, and friendly staff! Subaru vehicles, not so much. This is my second Subaru in 6 years (new 2017 outback and cert services. Responsive, knowledgeable, and friendly staff! Subaru vehicles, not so much. This is my second Subaru in 6 years (new 2017 outback and certified preowned 2020 Ascent) and both have been riddled with issues; oil seepage around engine, broken axle, electrical glitches, wheel bearings, ball joints, tie rods, and transmission issues. No more Subarus for us! More
by Matty
May 03, 2024
Tire sensor lights still unresolved and we have to bring the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenanc the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenance check and oil change, Maintenance light is still on, we have to bring the car back to have it reset. Again we don't live close, big inconvenience. Wondering if the oil was even changed. Ever time we had the 4runner in for service it's incomplete or the issue is not addressed. We received a text the technicians were having an issue with the key, when I asked what the issue was no one knew and nothing documented. Concerning! More
by kimberlyclaus
Other Employees Tagged: Jan James , Don't know the names of the actual technicians, but I'd rate the 1 star.
May 03, 2024
Not all Subaru service centers are alike. That's why I will drive much farther to come to The Albany Service Center. The professionalism and care that they give each customer is impressive. That's why I will drive much farther to come to The Albany Service Center. The professionalism and care that they give each customer is impressive. They will go out of their way to explain your cars problems and what needs to be done to correct them, so that you understand what's going on. I totally trust them. More
by PAULACROSS394
