115 Reviews
Write a Review115 Reviews of James Madison
June 14, 2024
This is my third review for one visit! As I have said many times before, the service folks are terrific - friendly, informative. Express service is great; only a one hour wait. And the As I have said many times before, the service folks are terrific - friendly, informative. Express service is great; only a one hour wait. And the waiting area is quite comfortable. More
June 10, 2024
Our service advisor, James Madison was very thorough, courteous and attentive. However I was disappointed in that the service tech did not put a new oil change mileage sticker on the windshield. courteous and attentive. However I was disappointed in that the service tech did not put a new oil change mileage sticker on the windshield. More
June 09, 2024
The service staff was excellent. My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in a professional manner. More
Other Employees Tagged: Ken Chan
June 06, 2024
I am extremely unhappy that I still had a prepaid service which the service scheduler confirmed. But had to pay anyway for it "expired" Due to covid a one year extension is clearly not enough. I explained which the service scheduler confirmed. But had to pay anyway for it "expired" Due to covid a one year extension is clearly not enough. I explained that at times the alert happens saying "keep your eyes on the road"when it should not.. At times it does this notification dozens of times during a trip. Somehow this showed up on the service paperwork as "audio unit is acting erratically with screen blanking" This is not what I reported. There is no blanking of the screen. just the keep your eyes on the road signal malfunctioning. As it does this intermittently I understand it is difficult to diagnose. I was hoping this is a known problem with a standard solution. Apparently not. There is an additional phenomenon that again is intermittent, lasted a number of months but not recently. When I approach the car the locking system click up to 5 or six times before the door unlocks. Again I was hoping this is a known problem but is apparently not. The quote for the diagnosis for this and the other problems was well over 1000 dollars. I declined all except for the water leak into the spare compartment. This was fixed at a cost of 199 dollars. More
June 01, 2024
The staff here are highly professional and honest. I would confidently recommend this place to anyone. I would confidently recommend this place to anyone. More
Other Employees Tagged: Alan Poon, Jay Parafina

