James Madison | Page 5

I am super satisfied with the service, communication and how they handle the customer. Also great waiting room. I drive from SF all the way to Albany since I am happy with this dealer. how they handle the customer. Also great waiting room. I drive from SF all the way to Albany since I am happy with this dealer. More

by seane11011 Verified Customer Verified Customer

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Easily the best service center I’ve been to in terms of professionalism and courtesy. They also maintain my car well. professionalism and courtesy. They also maintain my car well. More

by NATHANPHILLIPS Verified Customer Verified Customer

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Service was very prompt and organized, efficient routine work plus found a lurking (tire) problem and fixed it successfully without delay. work plus found a lurking (tire) problem and fixed it successfully without delay. More

by TRGIRILL Verified Customer Verified Customer

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Helpful, thorough, friendly, fast, professional, honest, convenient, timely, quick turn around. Would recommend to others. convenient, timely, quick turn around. Would recommend to others. More

by MMASH Verified Customer Verified Customer

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Always a pleasure to deal with Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. More

by DEVIN7000 Verified Customer Verified Customer

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Service completed on schedule and before time. My only complaint is for the cost of the service and I couldn't even get a wash, even a clean windshield.. My only complaint is for the cost of the service and I couldn't even get a wash, even a clean windshield.. More

by ltrdys13 Verified Customer Verified Customer

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Service representatives are terrific! Alan and James were brilliant - friendly, thorough with service details and communication, and all-pro skills. Albany Subaru hiring team knows how to Alan and James were brilliant - friendly, thorough with service details and communication, and all-pro skills. Albany Subaru hiring team knows how to spot good talent. I gave 4 stars because techs couldn't find a solution for a persistent error message on my dash ... More

by GREGSAN11 Verified Customer Verified Customer

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Everyone was friendly and helpful. I do wish they had brought my loaner car to the outside curb area so that I could acclimate to its settings. I drive a base model Subaru and was give I do wish they had brought my loaner car to the outside curb area so that I could acclimate to its settings. I drive a base model Subaru and was given a car with lots of buttons and features, which is fine— I’m not used to that and needed time to adjust without the pressure of having to move because someone was behind me. I realize I sound old as xxxx— but I’m not! I promise I’m just someone who thinks it’s unnecessary to have like 5 buttons on a rear view mirror. 🤗 More

by Beatlesswonder Verified Customer Verified Customer

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My Subaru Outback serviced yesterday. James Madison was helpful, friendly, and informative. Everything finished on time. I haven't had a bad experience with any of the service reps at James Madison was helpful, friendly, and informative. Everything finished on time. I haven't had a bad experience with any of the service reps at Albany Subaru--and the service has been great and prices reasonable. I will continue to take my Outback to Albany Subaru. More

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People were friendly and willing to assist to answer questions. Service was fast and wait room was nice and comfy. questions. Service was fast and wait room was nice and comfy. More

by jleeduz Verified Customer Verified Customer

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