James McIntyre | Page 29

Buying my new vehicle was a pretty easy and no hassle process. When we were walking through the lot, Al came out and said hello and that if we needed anything to let him know. He arranged for a test driv process. When we were walking through the lot, Al came out and said hello and that if we needed anything to let him know. He arranged for a test drive of a Ridgeline and off we went. After the test drive we sat down and talked a bit about the vehicle we drove and the new ones that were coming in. We left it at "I am interested but I have to arrange financing and think on it a bit more". Al was cool with that and no pressure. A few days later he called to ask if we made any decisions and I said yes I want the pickup. After that it was super simple. He sent me an email with the information the loan and insurance people would want. I sent him a document to prove financing. Then I went in to pick it up. During the pickup process, you spend about 15-20 minutes with the finance person. This is a very easy going process. Then you go back to Al who finally puts a little pressure on you. He really wants you to be happy so he is pressuring you to let him walk you through the vehicle and show you any tricks that you may not know about it. It wasn't really pressure but this is just to show how easy the process is. Al is very knowledgeable about Honda vehicles and really did show me some tricks. I enjoyed working with him and the rest of the team at Dover Honda. Incidentally, I had been to Dover Honda a few months back for a routine service on my 11 year old Honda so I already knew the people there were nice. At least in the service area. More

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Everyone at Dover Honda makes you feel like family. Notable mention goes to Michelle Doyle, for going WAY out of her way to bring TWO vehicles from sister dealerships for us to try (we bought the seco Notable mention goes to Michelle Doyle, for going WAY out of her way to bring TWO vehicles from sister dealerships for us to try (we bought the second one). Outstanding professional service! More

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The team at Dover Honda always meets and exceeds my needs and expectations. This is the reason why I will always come back to buy my Honda’s from them. and expectations. This is the reason why I will always come back to buy my Honda’s from them. More

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When I responded to a letter I received regarding early turn in of my lease vehicle, Paula contacted me to discuss what I was considering. I explained I wasn’t sure whether I should go to a new lease or bu turn in of my lease vehicle, Paula contacted me to discuss what I was considering. I explained I wasn’t sure whether I should go to a new lease or buy out my lease. Through phone contact and emails Paula presented my options along with explanation so I could make the best decision. There was no pressure, just reassurance. That is gold to me! When I met with Paula to finalize my decision, it was obvious the care and time put into a safe and social distanced environment! We went over financials again to be sure. It was a very professional, calm, humorous and easy process. Thank you Paula! When Karen Campbell took over the transition to a new lease, she picked up where Paula left off. We discussed colors, options, documents, etc. Thank you Karen. I so appreciate everyone at Dover Honda for always stepping up to the plate! Always the best! More

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Great Experience Cody was very knowledgeable, helpful and respectful of all my needs while buying my car. The process was relatively quick - even for a very busy day Cody was very knowledgeable, helpful and respectful of all my needs while buying my car. The process was relatively quick - even for a very busy day at the dealership. I had been contemplating a trade for the new 2020 Pilot and he was great in getting me into the car I wanted. More

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Paula is amazing. She worked with me via messenger on her day off and had the car I wanted before I even arrived at the dealership. A++++ day off and had the car I wanted before I even arrived at the dealership. A++++ More

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Rick Stern did I a great job of taking back my 2018 Accord EX-L and getting me into a 2019 CRV EX-L. I told him what I could pay and willing to put down. Very good experience! The reason I wanted to Accord EX-L and getting me into a 2019 CRV EX-L. I told him what I could pay and willing to put down. Very good experience! The reason I wanted to swap the Accord, was due to a number of rattles in the cabin; dash, rear deck, headliner, and lumbar support. I had the car in 6 different times to have it fixed under warranty, and I had enough. Luckily Rick was able to accommodate and work out a deal for both us. More

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Excellent sales staff and service . This was our third Honda purchase and we cannot say enough about the quality of service we have received. Our entire process once we chose our vehic . This was our third Honda purchase and we cannot say enough about the quality of service we have received. Our entire process once we chose our vehicle took no longer then two hours. Love you guys and gals. More

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Horrible Dishonest Service I had two recent experiences that convinced me never to work with this dealership again. The first was early this year (2019) when I had new tires put I had two recent experiences that convinced me never to work with this dealership again. The first was early this year (2019) when I had new tires put on my 2013 Civic. I negotiated with the dealer for a reasonable price and had the installation done. Two month later one of my tires began to leak regularly. I return to the service station and asked them to investigate. They claimed have done an inspection and that there was no issue. They put air in the tire, and I was on my way. A few days later I was again struck with the same low pressure in the tire. They inspected again and this time determined that the tire was not properly installed, and the leak was due to this issue. They fixed the issue and then proceeded to charge me for the fix, even though they were responsible for the faulty install. They were not willing to stand by their service and were unconvinced to waive the fee even though they were responsible for the original bad installation. The second time I dealt with the service center was to get extended warranty service for a bad original paint job on my 2013 Civic. They were not my first choice, but I needed to go through a Honda dealer, and they are the most convenient location for me. I tried multiple times with multiple calls to the office to get the paperwork done to get the warranty work done. Three weeks later the warranty request still has not been submitted to Honda. The phone rep, Jeannine Belanger, was extremely rude and condescending on the phone with every call. Ken Crawford who took the original pictures never followed through with the process. James McIntyre was rude and dismissive every time I came in the shop to ask for help. Mike Segien couldn't be bothered to return a single call or follow up in any manner. The dealer is fine for a simple oil change, if you come in knowing what you need, but beyond that the team does not want to be bothered with any work that might not be profitable to them. They do shoddy work and inspections. They are very pushy on the upsell of unnecessary flushes and "recommended service" that anyone with a basic knowledge of automobiles knows is garbage. I would not recommend them in any fashion. More

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Everything went great and fast. Everyone very helpful Will go to this dealership because everyone is ready to answer questions and very helpful . Everyone is very knowledgeable. Always given an estimate o Will go to this dealership because everyone is ready to answer questions and very helpful . Everyone is very knowledgeable. Always given an estimate of time it will take for the work to be done More

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