James Pena
James Pena at Alfa Romeo Fiat of Strongsville

James Pena | Page 3

Business Manager

Alfa Romeo Fiat of Strongsville

11800 Pearl Rd
Strongsville, OH 44136

Contact Me
5.0
110 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

8 yrs, 7 mos

5.0

110 Reviews

Write a Review

110 Reviews of James Pena

March 21, 2026

Dealership Rating
Employee Rating

Some helpful people working here, some unhelpful too. Car was delivered with a non functioning sunroof a few weeks ago and Chris (service manager) has been great and is currently trying to make things ri More

by ERICWAIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2026

Alfa Romeo Fiat of Strongsville responded

Hi ERICWAIS, We're sorry that your sunroof wasn't working upon delivery and that you didn't receive the quick answers you were looking for. However, I am glad that our service department was able to right the ship for you. We strive for perfection but fell short here and as always we learn and improve. We do hope you love your new Alfa for years to come. If you would like to discuss further please fee free to call one our sales managers Mike or Joe at 440-334-2155.

Apr 11, 2026

ERICWAIS responded

To anyone reading this dealer's response -- the car was delivered with a non working sunroof. Luckily, I opted for the extended factory warranty. Getting it fixed will take some time, but this dealer is agreeing to pay for the associated deductible.

March 06, 2026

Dealership Rating
Employee Rating

Our second purchase from this dealership. (Formerly Fiat of Strongsville.) A warm, pleasant experience from beginning to end. More

by Lori36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman

Apr 25, 2026

Alfa Romeo Fiat of Strongsville responded

Hi Lori36, Thank you for coming back to us for your second purchase—we truly appreciate your continued trust! We are still Fiat of Strongsville but we also are Alfa Romeo of Strongsville, carrying both brands. Thank you for this 5 star review and we look forward to helping you in the future. Enjoy your new vehicle!

March 05, 2026

Dealership Rating
Employee Rating

Doug and everyone at Strongsville were very communicative and made an out of state purchase seamless. Great after-delivery support as well. More

by Nate F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael DeSalvo, Doug Friedman

Apr 25, 2026

Alfa Romeo Fiat of Strongsville responded

Hi Nate F, Thank you so much for your kind words! We’re thrilled to hear that Doug and the Strongsville team made your out-of-state purchase smooth and stress-free. If you ever need anything down the road, we’re always here to help. Enjoy your new Alfa!

March 05, 2026

Dealership Rating
Employee Rating

Doug was wonderful, made the process super easy. I knew what I wanted & where I wanted to be in terms of cost. Got me in & out in under an hour & a half too which was awesome. More

by Frostkian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2026

Alfa Romeo Fiat of Strongsville responded

Hi Frostkian, Thank you for this wonderful review! We appreciate your patronage and we hope your loving the Benz!

March 05, 2026

Dealership Rating
Employee Rating

Doug is a very good salesman. He was very understanding and attentive to my needs. He made the purchase a pleasant experience. More

by Wes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman

Apr 25, 2026

Alfa Romeo Fiat of Strongsville responded

Hi Wes, Thank you for this 5 star review! We appreciate your patronage and hope you're loving your new Toyota!

March 04, 2026

Dealership Rating
Employee Rating

The sales team was extremely friendly and accommodating. ..definitely going the extra mile helping me purchase my car! : ) More

by RICHK0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2026

Alfa Romeo Fiat of Strongsville responded

Hi RICHK0, Thank you for this 5 star review! We appreciate you and hope you love your new Alfa for years to come!

February 22, 2026

Dealership Rating
Employee Rating

Very smooth process. Everything was prepared when we arrived, I would recommend anyone looking for an Alfa to contact Doug, I think we could have got a better interest r More

by Bsims3201
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Adams, Doug Friedman , Did not rate the management department as we had no contact.

Feb 26, 2026

Alfa Romeo Fiat of Strongsville responded

Hi Bsims3201, Thank you for the kind words! We hope you're loving you Alfa!

February 21, 2026

Dealership Rating
Employee Rating

The dealership was very clean. Everyone was very kind and attentive and made my purchase and everything else very simple and streamlined. More

by LAHDVM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kylie Jenkins

Feb 21, 2026

Alfa Romeo Fiat of Strongsville responded

Hi LAHDVM, Thank you for the kind words and this 5 star review! We appreciate your patronage and hope you're loving that Ram truck!

February 19, 2026

Dealership Rating
Employee Rating

They were one of the best dealerships we have dealt with in years. Very helpful very personable. Not "salesy" at all. We drove from out of town for a used car and it was worth the drive. More

by CRobL2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Friedman

Feb 21, 2026

Alfa Romeo Fiat of Strongsville responded

Hi CRobL2, Thank you for this 5 star review! We appreciate the kind words and your patronage! Hope you're loving the new Fiat!

February 15, 2026

Dealership Rating
Employee Rating

The staff was nice and friendly but communication wasn't the best. I wasn't shown or made aware of the car fax on the vehicle, which involved anaccident, I purchased until after deal was finalized. I had my More

by CARPAR13.CP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Chizmar

Feb 16, 2026

Alfa Romeo Fiat of Strongsville responded

Hi CARPAR13.CP, Thank you for taking the time to leave this review. Every car in our inventory has a Carfax report on our website for free, for anyone to see at any time. We also have one printed and signed as part of our paperwork process. We do apologize for the shipping at the time of your sale. It was an unusual situation. Coming out of New Year holiday there was a backlog of jobs and then we were coming into the Russian holidays. We did the best we could to get the vehicle shipped as soon as possible and do apologize for the unusual delay. If you would like to discuss further please contact our sales manager Mike at 440-334-2155.

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