James Roach | Page 2

Good service of sales Very good service attitude in coordinating with dealer itself and client. Thomas pairs up with James is fantastic team they provide the service to cus Very good service attitude in coordinating with dealer itself and client. Thomas pairs up with James is fantastic team they provide the service to customers. More

Report | Print

Best Service I originally went to Paragon with my mother who was getting service done with her MDX. I met Mr. Manuel Castillo who showed me a 2020 Acura TLX and I I originally went to Paragon with my mother who was getting service done with her MDX. I met Mr. Manuel Castillo who showed me a 2020 Acura TLX and I fell in love with it. He took me through the whole process and helped me get to a price that I could afford. What I loved about the service was that he didn't try to just sell me a car, he taught me a lot about the financial parts of owning a car and helped me get insurance that did not cost me much. I walked into Paragon Acura without a car and left in a brand new car thanks to Mr. Castillo and his team. Mr. James Roach was also very helpful because he showed me all the aspects and specs of the car. He was very fun to learn from he provided excellent service. I will definitely recommend Paragon Acura to all my family and friends. More

Report | Print

Buyer Beware My wife and I recently leased a 2019 Acura RDX. We called the dealership with the stock # of the car that we wanted and asked them to please have the My wife and I recently leased a 2019 Acura RDX. We called the dealership with the stock # of the car that we wanted and asked them to please have the car ready for us. We wanted to look at it, but we were ready to lease. The person I spoke with (Nick) said, "no problem we have it here on the lot, it will be ready for you." I asked several times, because it was a Sunday and I knew the paperwork would take time - to confirm it was there. We were driving from New Jersey and wanted to make sure. He said to ask for him or the sales manager (Ali). When we arrived, we were not greeted by anyone, had to find the desk. The young lady behind the desk seemed very annoyed that we interrupted her from texting on her phone. We asked to speak with Nick or Ali, and were promptly told that neither were available because Nick was in the lead department and Ali had the day off. So Jose the salesperson came over to help us. We asked him about the exact car that we wanted and he said, no it's not here, it will take me 35 minutes to get it here. First we were annoyed, but we had traveled a long way and said okay we will wait. Then he said, no it will take an hour, when pressed he said no it will take 2 hours. Then he finally admitted it that it was not possible for us to see the car. I am condensing this conversation but it took 20 minutes just to get him to admit that he could not get the car. We kept pleading our case that we had traveled more than an hour, called in advance, were ready to make a deal, but couldn't do it without seeing the vehicle. Finally he asked his manager and they agreed to deliver the car to us the next day and bring the contract with them. We agreed on the lease terms of 12,000 miles and a monthly payment. Both my wife and I are working professionals and asked around what time the car would be delivered. We were told between 5 and 5:30. I had to be there to sign the contract, but I was working around 2 1/2 hours from my home that day. I sent a text to Jose all day asking for an update about when the car would be ready because I had such a long drive. Wasn't able to get a time frame - so I left a meeting with a client to be back at my house at 5:30 as agreed. The car showed up at around 7:30 - and the contract was wrong - it said 10,000 miles. When I sent a text to Jose, he replied, "oh but you can go over 7,500 with Acura. I want to give them the benefit of the doubt and say that it was just an oversight, but a response like that makes me think it was intentional. Overall we walked away from the experience with the car that we wanted, however, if it was available at any other dealership - we would have gone elsewhere. Very sneaky place. In a world where everything available online 99% of dealerships are transparent with their pricing and incentives. These guys seem to be in the dark ages of negotiation. The bright spot was James who delivered the car to us - he was very knowledgeable and friendly. Was apologetic that the lease order and contract were incorrect and immediately got on the phone with a manager - wish he was part of the first mile instead of the last. More

Report | Print

Attentive energ Thomas was extremely attentive throughout our car replacement and leasing process. He kept working and delivered for us after the sale was completed Thomas was extremely attentive throughout our car replacement and leasing process. He kept working and delivered for us after the sale was completed as well. His energy works for you. More

Report | Print

New car purchase Service was timely and friendly. Questions and concerns were responded to with great detail. James was able to explain specific areas on my lease agre Service was timely and friendly. Questions and concerns were responded to with great detail. James was able to explain specific areas on my lease agreement which I needed additional information upon signing. More

Report | Print

Absolutely amazing!!! This is my 5th car it drive smoothly the interior is amazing the exterior is buttery! I’m in love with my car Acura! M This is my 5th car it drive smoothly the interior is amazing the exterior is buttery! I’m in love with my car Acura! M More

Report | Print

Good service Even though I was there a very long time I was treated well. I enjoy my truck very happy just not the payments lol. Wilson made sure I didn’t leave wi Even though I was there a very long time I was treated well. I enjoy my truck very happy just not the payments lol. Wilson made sure I didn’t leave without a car. More

Report | Print

This was a wonderful experience. I was unsure about what I wanted to do however I was given the opportunity to test drive vehicle and feel comfortable in my choice . I was unsure about what I wanted to do however I was given the opportunity to test drive vehicle and feel comfortable in my choice . More

Report | Print

My day at paragon Excellent communication very well break down of the cars. I would reccomend to anyone they are very persistent in you driving out with a brand new car Excellent communication very well break down of the cars. I would reccomend to anyone they are very persistent in you driving out with a brand new car More

Report | Print

My Experience Excellent customer service, especially Georgio. Very friendly and made me feel comfortable with my purchase.I will recommend this to a friend really g Excellent customer service, especially Georgio. Very friendly and made me feel comfortable with my purchase.I will recommend this to a friend really great to work with. More

Report | Print