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James Stecker

Overview Reviews (400)

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James Stecker

James Stecker | Page 20

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

400 Reviews

Overview Reviews (400)

Dealership Experience

8 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

4.7

400 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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400 Reviews of James Stecker

January 18, 2024

Dealership Rating

Employee Rating

I am pleased with the outcome of my truck repair. The dealership went above and beyond to work with the warranty company. The dealership went above and beyond to work with the warranty company. More

by GRIFFINFELDERS

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

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Jan 22, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2024

Dealership Rating

Employee Rating

Nice place, the salesman is very restfectful and knowledgeable. His honest about the car my daughter is interested. knowledgeable. His honest about the car my daughter is interested. More

by ROSIEGKELLER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 18, 2024

Dealership Rating

Employee Rating

Dealership is Awesome! Customer service poor! Didn’t keep customer inform about what’s going on with vehicle and when called to check on vehicle took 2 days to respond just Customer service poor! Didn’t keep customer inform about what’s going on with vehicle and when called to check on vehicle took 2 days to respond just no communication! Atmosphere great with wonderful hospitality! 😊 More

by WGLOUSIE65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

January 17, 2024

Dealership Rating

Employee Rating

This Jim Ellis in Buford is the best in the world and will all ways go to again will all ways go to again More

by williamsonka

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 17, 2024

Dealership Rating

Employee Rating

Excellent services! My car was fixed fast. The waiting area is comfortable and the coffee is delicious. My car was fixed fast. The waiting area is comfortable and the coffee is delicious. More

by Lidice Valeriano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christie Ledbetter, Nick Rose , Ron Gay, Anna Rogers, Kim South

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

January 17, 2024

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Employee Rating

Jim Ellis Buick Mall of Georgia has great customer service. My car service was complete in a timely manner with any additional work needed explained and only done with my permission. service. My car service was complete in a timely manner with any additional work needed explained and only done with my permission. More

by AZTEC713

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ron Gay

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 17, 2024

Dealership Rating

Employee Rating

My experience was pleasant and the wait was not real long . The employees were very nice . The employees were very nice More

by DREW123464

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 17, 2024

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Employee Rating

It is easy to schedule service and my car is ready when I pick it up out front . pick it up out front . More

by SLEE7899

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

January 17, 2024

Dealership Rating

Employee Rating

Easy in and easy out. Keeps me informed as I await servicing my vehicle. Comfortable waiting area too. Keeps me informed as I await servicing my vehicle. Comfortable waiting area too. More

by Jayne S Osburn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

January 17, 2024

Dealership Rating

Employee Rating

Their service department is a joke. I took my car in for a sunroof fix on my 2022 Yukon xl. I picked it up and it didn’t work. They had it for 2 days. Then I had to bring it back as the I took my car in for a sunroof fix on my 2022 Yukon xl. I picked it up and it didn’t work. They had it for 2 days. Then I had to bring it back as they couldn’t get the part timely. More

by Jessica

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.