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James Stecker

Overview Reviews (400)

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James Stecker

James Stecker | Page 28

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

400 Reviews

Overview Reviews (400)

Dealership Experience

8 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

4.7

400 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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400 Reviews of James Stecker

December 17, 2022

Dealership Rating

Employee Rating

I have never had a car experience like the one I have had at Jim Ellis Buick GMC at the Mall of Georgia. From the car buying experience to the service department, everything has been top notch! Every time I at Jim Ellis Buick GMC at the Mall of Georgia. From the car buying experience to the service department, everything has been top notch! Every time I have a concern, I take it into this location and they find the solution, don’t overcharge me and make it as painless as possible. They have made me a customer for life and I tell everyone I know about the amazing experience I have had here!! Keep up the customer focused service, it truly makes a difference!! More

by erinreiter888

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Ben Atuegwu , Jasmine Abreu, Sean Garrett

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December 07, 2022

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Employee Rating

Keep my truck for almos 3 weeks no answer wen I call the man in man in More

by SMARTINEZ2287

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

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Dec 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

December 01, 2022

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Employee Rating

Great dealership, but they don't take their time to complete somethings. They have customers waiting longer than need be. Just wish they would take the time needed to complete ALL things asked of them complete somethings. They have customers waiting longer than need be. Just wish they would take the time needed to complete ALL things asked of them. More

by Eedmondson78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Dec 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 27, 2022

Dealership Rating

Employee Rating

Always treated great when me or my family go to the dealership for service. Best dealership around! dealership for service. Best dealership around! More

by reaper07

Verified Customer

Service Price Transparency

Workmanship

Recommend Dealer

Yes

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Nov 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2022

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Employee Rating

Excellent service every time I go in. Great staff and nice waiting area. Thanks James. Great staff and nice waiting area. Thanks James. More

by Jeff Markel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Garrett

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Nov 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Jeff, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 23, 2022

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Employee Rating

Great customer service from start to end. Kept me informed throughout the process and our car was fixed correctly Kept me informed throughout the process and our car was fixed correctly More

by Johnkraider

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 24, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2022

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Employee Rating

I walked in looking for a 150,000 service on my 2007 Yukon Denali. James got me right in and accomplished everything promptly. Great job! Yukon Denali. James got me right in and accomplished everything promptly. Great job! More

by garyrudin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 16, 2022

Dealership Rating

Employee Rating

James Kori Brandon Blake and Ben were helpful with diagnosing and fixing my car. Thanks. diagnosing and fixing my car. Thanks. More

by Labet5879

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 19, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are glad we could help! We look forward to your next visit! Take care!

October 26, 2022

Dealership Rating

Employee Rating

I have always been pleased with the workmanship that I received there. I am also pleased with the people that that I work with there. received there. I am also pleased with the people that that I work with there. More

by GERALD.CAGLE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 31, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Gerald, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 21, 2022

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Employee Rating

Purchased a new terrain with a defective windshield. There were no questions asked about the need to have the windshield replaced. There were no questions asked about the need to have the windshield replaced. More

by Jehavey

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Oct 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!