James Tan
James Tan at Criswell Maserati - Alfa Romeo
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James Tan | Page 5

Maserati-Alfa Specialist jtan@criswellauto.com

Criswell Maserati - Alfa Romeo

19570 Amaranth Drive
Germantown, MD 20874

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5.0
99 Reviews

Maserati-Alfa Specialist (240) 252-5800 jtan@criswellauto.com James Tan came from Singapore in 1989 and has since made Maryland his home. He was a Sushi Chef before his interest in automobiles played a huge role in making automotive sales his career. Being fluent in English, Mandarin and a few other Chinese dialects has enabled James to better communicate with his clients and meet their needs. James' approach to his clients has always been with a strong work ethic, combined with sincerity and reliability. His choice of sports is swimming and badminton, while chocolate and a good movie always makes his day.

Dealership Experience

7 yrs, 3 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

99 Reviews

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99 Reviews of James Tan

May 05, 2021

Dealership Rating
Employee Rating

James was very thoughtful and detailed in his work and really low pressure. It was on a quiet rainy night, but I think he supported us well in our trade/purchase of an Alfa. More

by kjb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that you felt welcomed and supported by our team through this whole process! Enjoy your beautiful new Alfa and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

April 16, 2021

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Employee Rating

We found the car on Car Gurus, it was exactly what we were looking for. Sent an email request and the response was so quick. 2 hours later the deal was done all remotely and car was delivered a couple More

by absoluteasphalt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Krystie Zhang

Apr 20, 2021

Criswell Maserati - Alfa Romeo responded

Fantastic! We are ecstatic that you had a stress free and efficient experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

March 29, 2021

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I recently purchased a Levante from Criswell Maserati and had the best experience. I worked with James Tan and Krystie Zhang and they both made this an easy process and displayed excellent customer servic More

by J.Hankins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Krystie Zhang

Mar 30, 2021

Criswell Maserati - Alfa Romeo responded

Thank you for choosing Criswell for your recent purchase! We are thrilled that you are able to report that our team helped to make this a 5 star experience for you! We look forward to assisting you again in the future for all of your automotive needs.

March 23, 2021

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After a frustrating search for the right Alfa Romeo in NJ I found this dealership in MD and connected with James! James and team were very easy to work with and every question answered. It was a great experi More

by JWoody10
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Krystie Zhang

Jun 27, 2021

Criswell Maserati - Alfa Romeo responded

We're ecstatic to hear that our team could help you out when others could not! If you have any further questions, please give us a call. We're always happy to help!

March 08, 2021

Dealership Rating
Employee Rating

I was very happy with the prompt and thorough service I received when purchasing our vehicle. Kristie and James were very professional and would recommend their services to anyone. Bravo! More

by T James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Krystie Zhang

Mar 09, 2021

Criswell Maserati - Alfa Romeo responded

Outstanding! We always love to hear how happy our customers are with their new vehicles and with their experience! Don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

March 08, 2021

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Employee Rating

Another outstanding experience with the Criswell team working with James Tan in selecting my second Maserati vehicle with this dealership. The vehicle selection process and pricing process was seamless a More

by Philly guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Krystie Zhang

Mar 09, 2021

Criswell Maserati - Alfa Romeo responded

Thank you for returning to Criswell for you newest purchase. We are delighted to hear that our team provided you with another recommendation worthy experience.

February 25, 2021

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Employee Rating

It was a real pleasure to work with James Tan in my quest to lease a new Ghibli. He was very informative about all of the inventory we discussed and was always willing to take that extra step to close the de More

by glenn1947
Price
Recommend Dealer
Yes
Mar 02, 2021

Criswell Maserati - Alfa Romeo responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Maserati. We look forward to working with you again for all of your future automotive needs!

January 25, 2021

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Had an excellent experience from the moment I walked into the doors to the moment i left with my vehicle. James Tan 10/10! By far the best experience I've had purchasing a vehicle. More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Krystie Zhang

Jan 31, 2021

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to share this wonderful review with us. We love hearing how happy our customers are in their new vehicles!

January 22, 2021

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Employee Rating

I went to Criswell Maserati to look at a 2013 Mini Cooper Countryman S. I dealt with James Tan and he was wonderful! We went to see the car and purchased the next day and the process went smoothly. We got a More

by ariannab080
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 31, 2021

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your car! We are so happy that our team had just what you were looking for and provide a smooth, stress free experience.

January 09, 2021

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Employee Rating

I bought an Alfa Romeo Giulia Quadrifoglio on 1/8/2021. The car is awesome, and James was excellent! He had the car warmed up and ready for us when we arrived. He was extremely professional, knowledgeable, More

by George H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Buchanan, Krystie Zhang

Jan 13, 2021

Criswell Maserati - Alfa Romeo responded

Thank you George! We are very happy to hear that James and our Criswell team were able to provide you with a 5 star purchasing experience!

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