James Thomas | Page 3

City Volkswagen of Highland responded

Thank you for sharing your feedback and for the 5-star rating. We’re delighted that Rolando’s honest, straightforward approach made you feel confident in choosing your used Volkswagen Taos. Whenever you need assistance in the future, we’re here to help. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

We’re delighted our team exceeded your expectations and provided prompt, attentive care for your Volkswagen Taos from the moment you arrived. It’s wonderful to hear you felt supported and valued throughout your visit. We look forward to assisting you again. Chris Capparelli Service Director ccapparelli@cityautogroup.com

City Volkswagen of Highland responded

It’s great to hear you enjoyed our friendly staff, clean facility, and affordable services. We’re pleased you felt comfortable during your visit. Enjoy driving your new Volkswagen Tiguan! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Thank you for highlighting Lameshia’s professionalism and helpfulness during your used Volkswagen Tiguan purchase. We appreciate you choosing us and hope to assist you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Thank you for highlighting Andy’s helpful and attentive service. We’re delighted he made such a positive impression and look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Thank you for choosing us three times for your family’s Volkswagen purchases. It’s wonderful to know our team has made each visit respectful and straightforward. We appreciate your recommendation and look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Hello, thanks for letting us help with your used Volkswagen Taos purchase so quickly and professionally. We appreciate your trust in our team. Enjoy your new Taos and safe travels. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

It’s wonderful to hear our team made you feel welcome and never hurried. Thank you for sharing how effortless the process was. Enjoy your new Volkswagen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Thank you for sharing your experience with us. We’re glad our team delivered a smooth negotiation that met your goals and got you into your new Volkswagen swiftly. Rolando will be thrilled that his attention to detail helped ensure your car was spotless. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

AJ, we are so glad that we had the opportunity to work with you, and we are thrilled that you found your sales experience with us to be a positive one. We, however, would like to discuss the rest of your experience, so please don't hesitate to reach out if you would like to discuss your visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com