James Thomas | Page 3

City Volkswagen of Highland responded

It’s wonderful to hear that you found our staff welcoming and the process straightforward. We’re happy the pricing felt fair and that you’re pleased with the service on your new Volkswagen. Thank you for recommending us! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

We’re delighted that Lameshia welcomed you and guided you through the process. James was pleased to assist and ensure everything went smoothly. Thank you for recommending us to your friends, and we look forward to helping them soon. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

We appreciate your continued trust and are glad to hear Brian and Rolando made the process so smooth. It’s great that you’re enjoying your new car. We look forward to helping you again in the future. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

It’s wonderful to hear Rolando provided such great support during your Volkswagen Tiguan purchase. We regret the frustration you felt with James and appreciate you sharing that feedback. Enjoy driving your new Tiguan, and thanks for the 5 stars. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

It’s great to know Andy made the process of getting a new Volkswagen for your granddaughter so straightforward. Thank you for choosing Volkswagen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

We’re delighted to hear Andy helped you find a used Hyundai beyond your expectations so swiftly. It’s great to know our team could deliver more than just basic transportation. Congratulations on your Hyundai and enjoy the journey ahead. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Thank you for highlighting our team’s clear communication and respectful approach during your test drive of the Volkswagen Atlas. We’re glad you felt confident in your purchase after experiencing the vehicle firsthand. Your feedback means a lot to us, and we look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

Thank you for sharing your feedback and for the 5-star rating. We’re delighted that Rolando’s honest, straightforward approach made you feel confident in choosing your used Volkswagen Taos. Whenever you need assistance in the future, we’re here to help. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

City Volkswagen of Highland responded

We’re delighted our team exceeded your expectations and provided prompt, attentive care for your Volkswagen Taos from the moment you arrived. It’s wonderful to hear you felt supported and valued throughout your visit. We look forward to assisting you again. Chris Capparelli Service Director ccapparelli@cityautogroup.com

City Volkswagen of Highland responded

It’s great to hear you enjoyed our friendly staff, clean facility, and affordable services. We’re pleased you felt comfortable during your visit. Enjoy driving your new Volkswagen Tiguan! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com