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James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

5.0
53 Reviews
5.0

53 Reviews

Write a Review

53 Reviews of James Thomas

February 04, 2026

Dealership Rating
Employee Rating

Great to work with. Timely appointments great people. Convenient and they keep you updated regarding the repair More

by Jchoffmann6236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Nick Pike

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Feb 04, 2026

Spitzer Toyota Monroeville responded

Thank you for entrusting us with your Toyota Highlander service and for the five-star rating. It’s wonderful to hear our team provided timely appointments, convenient service, and regular repair updates. We appreciate your feedback and look forward to assisting you again.

January 30, 2026

Dealership Rating
Employee Rating

My experience with the service provider was exceptionally good. He was friendly and informative as always. More

by cemone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Disalvo, Stacey Davis

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Jan 30, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

January 23, 2026

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Employee Rating

Toyota was extremely flexible in booking and the ease of checking in was amazing. James/Cassie and the whole crew from beginning to end were top tier in service during my time! This was one of the best expe More

by cmanley721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barone, Nick Pike, Cassie Hembree

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Jan 23, 2026

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

January 21, 2026

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Employee Rating

Very efficient and polite. I appreciate the shuttle service and the lifetime inspection. Wouldve loved to have had a carwash More

by Vbvangura
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Jan 21, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 19, 2026

Dealership Rating
Employee Rating

They should wash your car without having to ask them to Wash all vehicles coming in for service More

by notoe1585
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Jan 20, 2026

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

January 14, 2026

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Employee Rating

My grandson is autistic, and the mechanic that worked on her van went over in above to help accommodate him. More

by gazzos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Davis

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Jan 14, 2026

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

January 13, 2026

Dealership Rating
Employee Rating

Service team is excellent! ! Personable, efficient, and very customer centric. Great experience every time. All good. More

by terrydunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Elvis "David" Bole

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Jan 14, 2026

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

January 11, 2026

Dealership Rating
Employee Rating

I enjoy the friendliness that the staff displays every time I visit. My truck is in very professional hands.?????? More

by James J.
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Jan 11, 2026

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

January 04, 2026

Dealership Rating
Employee Rating

We have had great service at Spitzer Toyota as well as help with the sales staff More

by Shelleymagnusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Charles Carter, Stephanie Disalvo, Nick Pike

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Jan 04, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 02, 2026

Dealership Rating
Employee Rating

They left the oil cap on the engine loose and it came off.Oil was all over the engine , and I had smoke coming from under the hood. Very disappointed. More

by FELIXPIROZZI
Recommend Dealer
No

Other Employees Tagged: James Thomas

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Jan 08, 2026

Spitzer Toyota Monroeville responded

Felix, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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