James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
65 Reviews
4.9

65 Reviews

Write a Review

65 Reviews of James Thomas

March 15, 2026

Dealership Rating
Employee Rating

1 overpriced went everywhere and had my vehicle fixed for 1/3 of the price and they did even more work for far less also fixed the brakes I had replaced at Spitzer which clicked and was never corrected and s More

by pleasetypeslow
Recommend Dealer
No

Other Employees Tagged: James Thomas

Mar 17, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 17, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 13, 2026

Dealership Rating
Employee Rating

My appointment was at seven. I was in the door oil changed and out the door by 7:30. I love the fast service. I love that he came and got me when he was completed and asked me if More

by Ptwidwell
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Mar 13, 2026

Spitzer Toyota Monroeville responded

It’s great to hear your Toyota RAV4 oil change was completed so efficiently. We appreciate that our team member personally greeted you at completion to see if you needed anything else. Thanks for sharing your experience and we look forward to your next visit.

March 12, 2026

Dealership Rating
Employee Rating

Reasonable time, professional service My truck was handled with care with a video to show that the job was looked at and completed to professional standards More

by Aarique12
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Mar 12, 2026

Spitzer Toyota Monroeville responded

It’s great to hear that our team delivered timely and professional care for your Toyota. James is pleased the video walk-through gave you confidence in the work performed. Thank you for the five-star rating, and we look forward to helping maintain your Toyota’s performance.

March 11, 2026

Dealership Rating
Employee Rating

No games straight forward with me when it comes to my vehicle if it's going to be a delay they let me know any other things that come up they tell me right away More

by Jhs2142
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Mar 11, 2026

Spitzer Toyota Monroeville responded

Thanks for sharing your experience. We’re glad James and the service team kept you informed about any delays or additional work on your Honda Civic. Clear updates help ensure a smooth process.

March 06, 2026

Dealership Rating
Employee Rating

Resourceful and explains to people so they understand. Professional and courteous and knows her job More

by jena2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team provided resourceful guidance and clear explanations during your Toyota Highlander Hybrid service. Thank you for recognizing the professional and courteous approach you experienced. We look forward to your next visit.

March 04, 2026

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Employee Rating

Wonderful service was provided as always. Everything was handled in a timely and courteous fashion. More

by HANNAHLFISCHER
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

Mar 04, 2026

Spitzer Toyota Monroeville responded

It’s great to know our team handled your Toyota service in a timely and courteous manner. We appreciate your continued trust in us. We look forward to assisting you again.

March 03, 2026

Dealership Rating
Employee Rating

Did service I didn't want. Sat for 3 hours only to find out they did the recall I told them not to do because I didn't have time. James knows it was a bad experience. He made a More

by Palamaloo
Recommend Dealer
No

Other Employees Tagged: James Thomas

Mar 06, 2026

Spitzer Toyota Monroeville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Mar 06, 2026

Spitzer Toyota Monroeville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 03, 2026

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Employee Rating

James Thomas was welcoming and attentive. Professional knowledgeable and caring. Work was completed in a timely manner. More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Spitzer Toyota Monroeville responded

We’re glad James provided professional and caring service, and we’re pleased the work on your Mercedes-Benz was completed on time. Thank you for sharing your positive experience.

February 27, 2026

Dealership Rating
Employee Rating

The service department is excellent! They are respectful, dependable and do good work! They always take care of my car. More

by CELCOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Spitzer Toyota Monroeville responded

It’s great to know our service department’s respectful, dependable approach has earned your confidence in caring for your Toyota Highlander. Thank you for sharing your experience and for allowing us to maintain your vehicle.

February 26, 2026

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Employee Rating

We never dealt with a better car dealership than Spitzer. Our technician Elog was very professional, patient, and solved the problem. More

by WASPNEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks

Feb 26, 2026

Spitzer Toyota Monroeville responded

We’re delighted you brought your Toyota Highlander in for service and appreciate your feedback. We’re glad our technician resolved your issue with professionalism and patience. We look forward to assisting you with any future maintenance needs.

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