James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

5.0
60 Reviews
5.0

60 Reviews

Write a Review

60 Reviews of James Thomas

March 04, 2026

Dealership Rating
Employee Rating

Wonderful service was provided as always. Everything was handled in a timely and courteous fashion. More

by HANNAHLFISCHER
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

Mar 04, 2026

Spitzer Toyota Monroeville responded

It’s great to know our team handled your Toyota service in a timely and courteous manner. We appreciate your continued trust in us. We look forward to assisting you again.

March 03, 2026

Dealership Rating
Employee Rating

Did service I didn't want. Sat for 3 hours only to find out they did the recall I told them not to do because I didn't have time. James knows it was a bad experience. He made a More

by Palamaloo
Recommend Dealer
No

Other Employees Tagged: James Thomas

March 03, 2026

Dealership Rating
Employee Rating

James Thomas was welcoming and attentive. Professional knowledgeable and caring. Work was completed in a timely manner. More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Spitzer Toyota Monroeville responded

We’re glad James provided professional and caring service, and we’re pleased the work on your Mercedes-Benz was completed on time. Thank you for sharing your positive experience.

February 27, 2026

Dealership Rating
Employee Rating

The service department is excellent! They are respectful, dependable and do good work! They always take care of my car. More

by CELCOV
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 27, 2026

Spitzer Toyota Monroeville responded

It’s great to know our service department’s respectful, dependable approach has earned your confidence in caring for your Toyota Highlander. Thank you for sharing your experience and for allowing us to maintain your vehicle.

February 26, 2026

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Employee Rating

We never dealt with a better car dealership than Spitzer. Our technician Elog was very professional, patient, and solved the problem. More

by WASPNEST
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks

Feb 26, 2026

Spitzer Toyota Monroeville responded

We’re delighted you brought your Toyota Highlander in for service and appreciate your feedback. We’re glad our technician resolved your issue with professionalism and patience. We look forward to assisting you with any future maintenance needs.

February 22, 2026

Dealership Rating
Employee Rating

Everyone is always professional and polite, even if they have to tell you something bad More

by JMAYHOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2026

Spitzer Toyota Monroeville responded

It’s great to hear our team stays courteous and transparent, even when delivering tough news. Thank you for trusting us with your Toyota Corolla.

February 21, 2026

Dealership Rating
Employee Rating

One word says it all, Quality. Starting with the sales staff the vehicles and support in the garage you always feel like the Spitzer Team cares about you and wants to earn having y More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacie Suprano, David Demchak , Rudi

Feb 21, 2026

Spitzer Toyota Monroeville responded

Thank you for noting the quality across our sales, inventory, and service teams. It’s wonderful to know you felt genuinely supported during your visit. We appreciate your trust in us for your Toyota Highlander Hybrid.

February 04, 2026

Dealership Rating
Employee Rating

Great to work with. Timely appointments great people. Convenient and they keep you updated regarding the repair More

by Jchoffmann6236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Nick Pike

Feb 04, 2026

Spitzer Toyota Monroeville responded

Thank you for entrusting us with your Toyota Highlander service and for the five-star rating. It’s wonderful to hear our team provided timely appointments, convenient service, and regular repair updates. We appreciate your feedback and look forward to assisting you again.

January 30, 2026

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Employee Rating

My experience with the service provider was exceptionally good. He was friendly and informative as always. More

by cemone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Disalvo, Stacey Davis

Jan 30, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

January 23, 2026

Dealership Rating
Employee Rating

Toyota was extremely flexible in booking and the ease of checking in was amazing. James/Cassie and the whole crew from beginning to end were top tier in service during my time! This was one of the best expe More

by cmanley721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barone, Nick Pike , Cassie Hembree

Jan 23, 2026

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

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