Jamie Groth | Page 32

best car experience over and over! This is my 4th car lease with this dealership and I don't ever see myself going elsewhere! Scott my sales guy is outstanding! He doesn't try to talk m This is my 4th car lease with this dealership and I don't ever see myself going elsewhere! Scott my sales guy is outstanding! He doesn't try to talk me into anything outside my budget limits, in fact he encorahes me tonstay under!! Being a female that goes about this on my own I have had such a great experience with getting a car based on my needs and not to cushion anyone's commission! Jamie in finance actually made signing all those papers entertaining!! Awesome people that work there! More

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5 Star Experience! Igor was the best to deal with. He got me the price and the exact vehicle I wanted. When he learned that the car from his lot was not in perfect con Igor was the best to deal with. He got me the price and the exact vehicle I wanted. When he learned that the car from his lot was not in perfect condition and had been used as a test vehicle, he called me and said "you don't want this vehicle. Let me find you a brand new one.". He did it. I had my doubts right up until the moment I drove off the lot. I came from a bad experience at Wayzata Nissan. But Igor blew it out of the water. I was very grateful. I would highly recommend this dealership to anyone interested in a smooth, clean transaction. More

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New 2016 Kia Optima I had a great experience at Luther Nissan Kia. I had applied for credit online and got a message saying they needed more information from me. Jeff c I had a great experience at Luther Nissan Kia. I had applied for credit online and got a message saying they needed more information from me. Jeff called me the next day and I decided to drive out there. I knew what model and trim I was looking for. Jeff did an awesome job explaining all the features of the car. What I really appreciated was the time he took to explain my financing options especially breaking down how leasing works versus buying. Very easy to understand and he reiterated that ultimately the decision is mine. In the end I found that leasing made much more sense given my driving habits. Jamie also did an excellent job in further explaining my financing options and taking time to explain the differences and certain options, and I really appreciated not trying to be sold options that I really didn't need. At no time did I feel any pressure from either of them! I had bad experiences with dealers in the past so this was very refreshing! I ended up walking out that day with the new car! I'll definitely recommend them and will be back when my lease is up! I love the car! More

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Efficient, helpful and friendly The new car lease for a Murano was handled efficiently and my experience at Luther was stress free. The people there are very helpful and friendly. The new car lease for a Murano was handled efficiently and my experience at Luther was stress free. The people there are very helpful and friendly. More

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The most amazing team I have ever dealt with!! I had just had a few traumatic experiences at different dealerships. One of them being a Kia Dealership. One a toyota dealership and one being a hyun I had just had a few traumatic experiences at different dealerships. One of them being a Kia Dealership. One a toyota dealership and one being a hyundai. I was looking for the "perfect" car for me. I just needed auto tranny, cruise control and a cd player. I wanted to know what was out there. Show me everything and then we will talk. I wasnt looking at buying at that moment. The other dealerships pretty much brought me to their base model small car, because that is what they saw me drive in with. And then said, sorry, there isnt anything else I can show you if you arent gonna buy today. So I went to Luther Kia. I knew they had the Optima in Sangria that I really loved. Phil didnt see me drive up. He had no idea what I was driving. But he actually listed to me. He showed me the Cadenza first. All options all the time! Then he showed me the Optima. Showed me many different colors and options. I asked the difference between the two Price (------------------------) this big, otions (--) this big. Ok. Im loving the honesty. Then he shows me the Optima LX fully loaded. The only problem... no CD player. I almost walked away. But the car kept calling me... So I said Im gonna regret this and I sat down. I didnt want to leave. then I drove it. I only went 5 miles, but I was head over heals in love. Not wanting to choose the wrong car, I told Phil I want to drive other models. He said you wont like them. But he brought them to me. And no, I didnt like them. If I had driven them first I would have loved them. I wanted that Optima so much, I set the drivers seat to my prefered setting.... I told Phil, I wasnt buying today. Im looking... He so pressured me by showing me the car of my dreams and not saying ANYTHING!!! I was enphatic saying IM NOT BUYING right now. I want the car of my DREAMS!!! Yea, then I said. I love this car, can I put a hold on it?? ( I still hadnt told Phil I was driving a 2010 Chev Aveo.) I told the sales manager that it would only be for a couple days while I decided how I was going to pay for it and if I wanted to trade in my current car. I went back the next day and bought the Optima. I thank you so much Phil!!! Jeff Kessler took over when Phil wasnt there the next day and he was MORE than amazing!!! Jamie Groth is my new BFF!! Im driving the car of my dreams and Im falling more madly inlove every mile! 3800 miles and first oil change today! Service nothing less than spectactular! My only complaint is that after Saying hi to Phil today and making small talk with him while I was getting the first oil change done, As soon as Phil walked away, some bushy guy kind of murmered, can I help you. Not really even looking at me. I said What?? He said can I help you?? I said no,. Im getting an oil change on the car that Phil talked me into (while not saying a thing) Car of my dreams!! This guy is the only unpersonable person I have seen at Luther Kia More

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Best Customer Service Throughout my experience with Luther Nissan Kia every visit been fantastic. Customer service is very important to me and the service that is given he Throughout my experience with Luther Nissan Kia every visit been fantastic. Customer service is very important to me and the service that is given here is top. I was in to exchange my leased vehicle and the service I received from Igor was respectful, efficient and very informative. I appreciated the checking in with you while you waited for getting the car to test drive to the paperwork for financing. All areas from manager, sales and finance made the experience seamless and in the end a very happy customer. Thank you! More

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Andy made leasing my 2016 Rogue a pleasant experience I have avoided leasing a new vehicle for several years because my experience in the past has always been such a negative experience. What a pleasant s I have avoided leasing a new vehicle for several years because my experience in the past has always been such a negative experience. What a pleasant surprise. Everyone was so nice; especially Andy. More

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Excellent dealership to work with! Staff was all so cheerful and very helpful. Customer service was excellent with everyone there! I can't wait to come back to upgrade vehicles over the Staff was all so cheerful and very helpful. Customer service was excellent with everyone there! I can't wait to come back to upgrade vehicles over the years. Such a warm environment, my family and I had an excellent experience! I defiantly have already recommended this place to friends, family and neighbors. More

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Quick and easy When I arrived, I wasn't stalked our harassed. When I was ready, I asked for assistance at the information desk. The help I received was very experien When I arrived, I wasn't stalked our harassed. When I was ready, I asked for assistance at the information desk. The help I received was very experience, friendly, and knowledgeable. It really did help knowing what car I was looking for and being pre approved with my finances. ( I strongly suggest doing this) One and a half hours later, I was driving out the door. I also received a great trade in value on my car. The next time I'm in the market for a new car, I will not hesitate to go to Luther. More

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A great car buying experience! Our Sales consultant did a GREAT job! Set up our appointment and followed through till the end! My whole car buying experience took just 1 1/2 hours s Our Sales consultant did a GREAT job! Set up our appointment and followed through till the end! My whole car buying experience took just 1 1/2 hours start to finish! Thank you toll all at Luther Nissan Kia More

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