Jamie Kissinger | Page 22

Rear shocks FERMAN called JAMIE told me parts were in. Came in and waited two hours. Was met in the waiting area and informed that all of the parts were not order FERMAN called JAMIE told me parts were in. Came in and waited two hours. Was met in the waiting area and informed that all of the parts were not ordered. They installed shocks but not the bumper bounce. Now I need to reschedule and wait for that work to be done. The noise I initially came in for is still there. I’m concerned that the rattle I came in to diagnose is still there. No happy. More

by TODAY10624 Verified Customer Verified Customer

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great . drop off at 11 o'clock got a call two hours later and went and pick my truck up already to go... The only thing is that you can never get anyone in th drop off at 11 o'clock got a call two hours later and went and pick my truck up already to go... The only thing is that you can never get anyone in the service department to answer there phones and when you leave a message you never get a call back... More

by jcapizzano2002 Verified Customer Verified Customer

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We'll go back Once we were able to connect, the service advisor took care of everything including arranging a temporary vehicle for me. I personally think his fru Once we were able to connect, the service advisor took care of everything including arranging a temporary vehicle for me. I personally think his frustration with the lack of help reflected on his demeanor. I gave five stars because once we got past the phone tag, my vehicle was repaired, and I was on my way fairly quickly. More

by dorisanne1956 Verified Customer Verified Customer

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Excellent experience Uconnect problem repaired with excellent quality. Your quality of help is excellent, they know their job and treat the customer with the utmost respec Uconnect problem repaired with excellent quality. Your quality of help is excellent, they know their job and treat the customer with the utmost respect and kindness. More

by crealine Verified Customer Verified Customer

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Customer Service actually cares about customer service I had a rattle in my 2017 RAM that had been present for awhile. When my commute changed from a few miles to >30 miles each way, the rattle seemed to I had a rattle in my 2017 RAM that had been present for awhile. When my commute changed from a few miles to >30 miles each way, the rattle seemed to get louder and was more annoying. I took the truck in for some recalls and asked Jaime to see about the rattle as well. I thought it was in the passenger side door. When I came to pick it up, they told me they couldn't locate the rattle. I asked Jaime if he would ride in the truck with me so he could hear it, which he agreed to do. As soon as he heard the rattle he said "you've got to let me take this back tonight and I will get it fixed by tomorrow". And that is just what he did. I was pleasantly surprised at the willingness to get the issue addressed for me. More

by matthew.bowser Verified Customer Verified Customer

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Great professional service! From start to finish I was kept informed on the situation and progress of my repairs. The repair costs were less than expected and I trust them to han From start to finish I was kept informed on the situation and progress of my repairs. The repair costs were less than expected and I trust them to handle every repair and maintenance issue with my truck. Very pleased! More

by blucier Verified Customer Verified Customer

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Great service department Best service department, trustworthy ! Always go to the authorized dealer they know the car better than anyone. They also don’t sell me something I do Best service department, trustworthy ! Always go to the authorized dealer they know the car better than anyone. They also don’t sell me something I don’t need. More

by EGMAN49Z Verified Customer Verified Customer

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Very professional The problem was not easy at all and Jamie worked hard to solve it. Back and forth with the mechanic guy ,Jamie took my problem seriously. The problem was not easy at all and Jamie worked hard to solve it. Back and forth with the mechanic guy ,Jamie took my problem seriously. More

by jean-guy.goulet Verified Customer Verified Customer

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professional and courteous I have been a customer over a number of years and I have always felt that whatever issues my vehicle had it would be resolved.I was provided with tran I have been a customer over a number of years and I have always felt that whatever issues my vehicle had it would be resolved.I was provided with transportation home and as soon my vehicle was ready transportation was provided for me to pick it up. More

by wrightofdotty Verified Customer Verified Customer

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Knowledge and concern The service advisor, Jamie, was very knowledgeable and concerned that my check engine light was on. Soon after I made the appointment, the light went The service advisor, Jamie, was very knowledgeable and concerned that my check engine light was on. Soon after I made the appointment, the light went off. Jamie said to keep the appointment so that they can first see why it came on, and then to clear it to see what the problem was and how ro correct it for the future. He took his time explaining everything sharing his automotive knowledge. More

by Kathymiccio3 Verified Customer Verified Customer

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