Jamie Kissinger | Page 7

I have a 2014 Durango. My front driver window regulator broke. I disassembled the door to see what was wrong and if I could potentially fix the issue. Once I got pretty deep into the disassembly I realized broke. I disassembled the door to see what was wrong and if I could potentially fix the issue. Once I got pretty deep into the disassembly I realized I may need help. In comes the service department at CKDR in NPR. They said bring it in and will check it out. I did. Mind you the window, door panel etc are disassembled. After 4 hours they tell me it will cost $490 to fix and won’t be fixed for four days. Well it’s my only car so that not really an option. I go to check out and it cost me $158 for them to drive the truck into their service bay and then drive it out of there service bay. They did not even touch the truck. Because I did all the work already, and they confirmed what I said I needed. They didn’t turn one bolt. Not a single tool used. $158... I feel like I was robbed. Like robbed. That was after the “military” discount. Which I think wasn’t actually a discount at all... I’ll never go back to this place again. I surely won’t be buying my scatpack through them in a few months as I had planned to do. More

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The service team at Furman Newport Ritchie is awesome. Jason, Jamie, and Travis are prompt and courteous. Within three minutes of pulling into the service bay area, someone came out and got me signed in f Jason, Jamie, and Travis are prompt and courteous. Within three minutes of pulling into the service bay area, someone came out and got me signed in for service – There was no wait time. The paperwork was expedited and I was even offered a free mask! More

by EvaD Verified Customer Verified Customer

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Jason and Steve always take care of me even in emergencies. I can always count on them. When i have a scheduled appointment I am always kept updated. Very professional and personable! emergencies. I can always count on them. When i have a scheduled appointment I am always kept updated. Very professional and personable! More

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Perfect! Oil change price was right, excellent service, even a carwash! Bought my jeep here and will buy my next one here too. Great job! even a carwash! Bought my jeep here and will buy my next one here too. Great job! More

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Very satisfied with the experience. I was told that my car would be done in an hour in a half and it was done before that car would be done in an hour in a half and it was done before that More

by harleyhog02 Verified Customer Verified Customer

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Wonderful folks to work with speeding service writers truly amazing people Jamie was knowledgeable and always has a cheerful spirit I will be back in the future truly amazing people Jamie was knowledgeable and always has a cheerful spirit I will be back in the future More

by Nathanielrfountain Verified Customer Verified Customer

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Jamie was wonderful! I had an oil change and a check up on everything else. My tires needed air as well. Ferman Chrysler dealership is the only place I will take my auto. on everything else. My tires needed air as well. Ferman Chrysler dealership is the only place I will take my auto. More

by GailSmall Verified Customer Verified Customer

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Minor service was handled fine. Thought service person was going to be the one who handled my request but someone else did. Everything was fine was going to be the one who handled my request but someone else did. Everything was fine More

by Dodge Verified Customer Verified Customer

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When ever i come into the service drive with my jeep, they always welcome me and take the effort to cover my floor and top off my fluids. Keep up the good work. they always welcome me and take the effort to cover my floor and top off my fluids. Keep up the good work. More

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Unfortunately my RAM has caused me to make numerous trips to a RAM dealership (most due to a recurring display issue) - but THIS service department has done all it can to remedy the problems & the service ag to a RAM dealership (most due to a recurring display issue) - but THIS service department has done all it can to remedy the problems & the service agent (Jamie) I have worked most has gone beyond expected to try to fix these issues. More

by wbi Verified Customer Verified Customer

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