Jamie Kissinger | Page 6

Very good service, right on time. I highly recommend this dealership to anyone needing first class work done on their car. I will definitely return. dealership to anyone needing first class work done on their car. I will definitely return. More

by Rzambelli Verified Customer Verified Customer

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The service dept at this dealer (Ferman) and service manager who worked with me are excellent at their job, however, the problem (computer central display) is poorly designed and has since new caused in manager who worked with me are excellent at their job, however, the problem (computer central display) is poorly designed and has since new caused innumerable problems. This was the 11th visit specifically for this problem... as of yesterday, the issue REMAINS! I have asked for this entire system to be replaced but so far; only software uploads and eventually, a display replacement. This makes this vehicle difficult & DANGEROUS to drive (cabers are on while driving, VERY distracting and may cause an accident!) This vehicle may become unusable in the future! More

by wbi Verified Customer Verified Customer

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I’ve always been very pleased with the service I’ve received at Ferman. I feel like I get personal service . I think Jamie goes above and beyond and I appreciate that received at Ferman. I feel like I get personal service . I think Jamie goes above and beyond and I appreciate that More

by BBRIDGES90 Verified Customer Verified Customer

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Steve was at lunch when I arrived. Jamie said no problem, I’ll set you up and pass everything on to Steve. The only problem is with your app allowing me to go back and make corrections problem, I’ll set you up and pass everything on to Steve. The only problem is with your app allowing me to go back and make corrections More

by WPERSANG Verified Customer Verified Customer

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Encountered two issues w/ my Jeep that I could not resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wr resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wrong!?!? Too much credit extended. Dropped vehicle two separate instances (after one faulty diagnosis), was without vehicle over 6 weeks in all, neither issue was ultimately diagnosed (cannot use the vehicle by the way). The dealer was able to justify retaining the diagnosis fee though. I could have screamed & ranted, but what’s the point?? Find an independent shop w/out the corporate bull to resolve your repair issues!! More

by DW Verified Customer Verified Customer

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Great place to take your vehicle for fast, reliable, accurate service. Ferman Chrysler jeep Dodge Ram is the only place I trust with any of my vehicles accurate service. Ferman Chrysler jeep Dodge Ram is the only place I trust with any of my vehicles More

by CADIN.NAYLOR Verified Customer Verified Customer

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Jamie was very helpful. Even got us a loaner vehicle for a couple of days while they looked over the truck to figure out the issue. a couple of days while they looked over the truck to figure out the issue. More

by paulmarsh22 Verified Customer Verified Customer

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Very prompt, friendly and courteous. Jamie always treats me like family. The vehicle was done quickly with no issues. Health and safety was kept with everyone wearing a mask and stayed socially distant. W me like family. The vehicle was done quickly with no issues. Health and safety was kept with everyone wearing a mask and stayed socially distant. Well done as always! More

by Jamie Verified Customer Verified Customer

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everyone was very courteous and helpful, Jamie went above and beyond to help us and answer all of our questions, Overall we were very pleased with the service and the the service, and beyond to help us and answer all of our questions, Overall we were very pleased with the service and the the service, More

by smayo320 Verified Customer Verified Customer

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I have a 2014 Durango. My front driver window regulator broke. I disassembled the door to see what was wrong and if I could potentially fix the issue. Once I got pretty deep into the disassembly I realized broke. I disassembled the door to see what was wrong and if I could potentially fix the issue. Once I got pretty deep into the disassembly I realized I may need help. In comes the service department at CKDR in NPR. They said bring it in and will check it out. I did. Mind you the window, door panel etc are disassembled. After 4 hours they tell me it will cost $490 to fix and won’t be fixed for four days. Well it’s my only car so that not really an option. I go to check out and it cost me $158 for them to drive the truck into their service bay and then drive it out of there service bay. They did not even touch the truck. Because I did all the work already, and they confirmed what I said I needed. They didn’t turn one bolt. Not a single tool used. $158... I feel like I was robbed. Like robbed. That was after the “military” discount. Which I think wasn’t actually a discount at all... I’ll never go back to this place again. I surely won’t be buying my scatpack through them in a few months as I had planned to do. More

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