Jamie Mastroni
Jamie Mastroni at Executive Honda

Jamie Mastroni | Page 2

Sales Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

5.0
22 Reviews
5.0

22 Reviews

Write a Review

22 Reviews of Jamie Mastroni

September 18, 2023

Dealership Rating
Employee Rating

After owning multiple Hondas throughout my lifetime, this will be my last. From sales to service I'm just disappointed. The condescending attitude of men towards women is gross! I'll happily take my busines More

by jenhafford23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Chapman, Iris Ramirez, Chris Guerin , Louis Oosten

Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2023

Executive Honda responded

Hello, I apologize that I cannot find you in our system with the name jenhafford23 to contact you direct or I would have. I would certainly like to speak with you about your concerns as the General Manager and do care about all of our Clients relations with the Dealership. Sometimes you can't make everyone happy, but to be treated in a professional and courteous manner is always to be expected when dealing with our Staff. Please reach out when you are able to. You can reach me at (203)678-6520 or email me directly at hockingj@executiveag.com Thanks, Jason Hocking GM Executive Honda

Sep 19, 2023

jenhafford23 responded

I've had the car for 12 months. The Dealer has had multiple opportunities to resolve the issue, but instead, they chose to ignore me and act as if nothing was wrong with my car that was under warranty. When I called to follow up after waiting days or weeks the act as if im an inconvenience to them. The manager spoke down to me but then when spoke to my husband his tone was friendly and respectful. That's sexist!!! Its very easy to post a comment that your willing to help since everyone is reading this but we both know you have no problem ignoring this issue, not retunring calls, hanging up on people and pointing fingers at whos at fault. My car has a front and rare facing camera and even after i could prove your staff lied about the time they spent on my car you still acted as if i purposely damaged my car but you would do me a favor and fix it anyway since your such a nice guy!

Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 12, 2023

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Employee Rating

I’ve been a faithful Honda owner for the last 25 years, always had great experience with service and sales staff. More

by SCSANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 05, 2023

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Employee Rating

I continue to be very disappointed with the treatment from the dealership. When I called and asked to talk to Jason the manager, he would NOT take my call. He had the receptionist tell me that my car wo More

by LPARADISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Hocking, Joe Chapman, Jay Marin , Alan Ackerman N/A, Bason Hocking, horrible treatment

Sep 05, 2023

Executive Honda responded

Very sorry to hear of your disappointment Ms. Paradise. We strive to keep our clients informed and sounds like there was a miscommunication here and I certainly apologize for that. The arrival of vehicles has been a source of frustration for Clients and the Dealership as transport times have been very delayed. I am glad that you found Jamie helpful and we hope you can have a little more patience as your vehicle is due to arrive any moment.

Sep 05, 2023

Executive Honda responded

Very sorry to hear of your disappointment Ms. Paradise. I sat with you when you were unhappy with your Salesman and thought we had a good conversation...I had asked Jamie to reach out to you to keep you updated and I am glad you found him helpful. It has been extremely frustrating for our Clients as well as the Dealership with untimely shipments of ordered vehicles. We hope you can have a little more patience as your vehicle is due to arrive any moment.

June 15, 2023

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Employee Rating

Executive Honda pay me premium dollars for my previous leased 2020 Honda Civic. They also gave me the best overall lease deal on my new 2023 Honda Civic! More

by acunaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson

Jun 16, 2023

Executive Honda responded

Congratulations on your new 2023 Honda Civic lease! We're elated to hear that the team at Executive Honda offered you a great deal on this upgrade and it would be our pleasure to work with you again in the future. Cheers to the road ahead!

May 24, 2023

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Employee Rating

Excellent service and great experience. Sale representative Ryan who helped us is very knowledgeable and nice to work with. More

by Torry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman , Ryan Nelson

May 25, 2023

Executive Honda responded

Torry, thank you for the review! We appreciate the kind feedback about Ryan and hope to see you again at Executive Honda!

May 03, 2023

Dealership Rating
Employee Rating

Dealership was extremely helpful in every way. I am more than satisfied with my purchase and experience. More

by Tonydelucia1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking , Ryan, was very helpful throughout the buying process. He was very knowledgeable and answered all questions. I’m very pleased with my whole experience with executive.

May 03, 2023

Executive Honda responded

Tony, we're delighted to hear that you had an exceptional experience with us at Executive Honda and are satisfied with your purchase. Thank you for taking the time to share your positive feedback, and we hope you enjoy your new vehicle for many miles to come!

April 24, 2023

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Employee Rating

Rex Bilachie was the best advisor he help me with every step during my purchase also the service was excellent if you ever want to buy honda car i recommend him thank you for your efforts More

by hicham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman ,    Rex Bilachie

Apr 24, 2023

Executive Honda responded

Thank you for the review! We are so glad to hear that Rex delivered such a successful purchase experience. Drive safely, and we hope to see you back at Executive Honda!

April 21, 2023

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Employee Rating

Easy to navigate, associates were very knowledgeable and helpful. Even worked well with me despite me financing through my own bank. Ryan Nelson was a fantastic sales associate that helped me get the exact More

by NickM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman , Ryan Nelson

Apr 21, 2023

Executive Honda responded

We're thrilled to hear that Ryan was successful in finding you the perfect car, Nick! We'll be sure to pass along your kudos to him. Our team appreciates your choosing to work with Executive Honda and hopes to see you again for your next vehicle purchase. Enjoy the new ride!

February 24, 2023

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Employee Rating

The dealership is well presented also has knowledgeable people willing to help a big variety of vehicles its easy to get there and it's also easy to move around premises no pushing to buy they just help. More

by marlonm5266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman

Feb 27, 2023

Executive Honda responded

Thank you for working with the Executive Honda team! Ryan will appreciate the shoutout!

Feb 24, 2023

marlonm5266 responded

Thank you Ryan Nelson foe your help.

Feb 27, 2023

marlonm5266 responded

Ryan was helpful and knowledgeable... thabk you Ryan keep up the good work.

February 22, 2023

Dealership Rating
Employee Rating

I purchased my first Honda from Ryan Nelson last week and couldn’t be happier with my purchase! Ryan made sure all my questions were answered and it was the correct vehicle for me! I’d recommend Executive Ho More

by RC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking , Ryan Nelson

Feb 23, 2023

Executive Honda responded

Congratulations on the new Honda! We are thrilled that Ryan and the rest of the Executive Honda team were able to provide such excellent service to you throughout the buying experience. Have a great day and enjoy the ride!

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