Jamie Palazzo | Page 3

Lester Glenn Subaru responded

Hi Kiele, Thank you for taking the time to share your concerns. We are very sorry to hear that you feel this way about your experience with our team. It’s our goal to provide exceptional service and support to our customers. We have shared this review with our management team and have spoken to our General Manager, Jamie. We understand that you traded in your vehicle on September 18th and completed a deal for a new vehicle. Your sales representative reached out to you on September 20th to thank you for your business and see how your new vehicle was, which you responded that it was fine and you were currently at work. Your sales representative also reached out to you two additional times via email and once via text message in the week that followed to check in with you. Approximately one week after your deal was completed, our team also reached out asking for an additional document that we needed, which you informed us that you could not help us get. On 10/2 we were made aware, for the first time, that you were not happy with trading in your prior vehicle and wanted to take your previous vehicle back and resume your previous vehicle loan. Unfortunately, by this time, our team had paid off the loan associated with the vehicle you traded in, processed the vehicle through our service center and completed repairs and reconditioning on the vehicle you traded in totaling approximately $3,000. Our management team has been in contact with you to discuss this further and provided you with additional options given the chain of events that have taken place, but have been unable to resolve this with you as of yet. Our team will remain in contact with you to offer assistance however we can, but the circumstances of this transaction does affect us given the work completed on your vehicle. We take feedback and accusations such as the ones you made in your review very seriously and are doing everything we can to assist you to the best of our ability. Finally, we understand that you have spoken with our General Manager Jamie, and that he is working to assist you with repurchasing your vehicle. Thank you again for your feedback. Thank you, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi WDS6413, Thanks for your kind words! We're delighted to hear that Ron and our team made your Outback purchase a pleasant experience! It's great to know that Ron's thoroughness and friendly approach helped make your car-buying journey smooth and enjoyable! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi LORIALAGNA, Thanks for the wonderful review! We're glad to hear that Sean was patient and supportive while helping your son choose his first car! It’s great to know he provided a great experience without any pressure. We appreciate your recommendation and are here if you need anything else! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BPERCELLA, Thank you for the fantastic feedback! We’re delighted to hear that we consistently go above and beyond to meet your expectations and provide excellent, high-quality service! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jegiese, Thank you for your kind words! We’re thrilled that our team provided you with professional and knowledgeable service! It’s great to know that their teamwork made your experience positive. If you have any more questions or need assistance in the future, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi HARMONYLD16, Thank you for your review! We're delighted to hear that Mark provided you with a great experience and found the perfect price for you! If you have any more feedback or need further assistance, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi kmohara964, Thank you for sharing your detailed and positive experience! We're thrilled to hear that Seth, Jim, and Nicole made your visit enjoyable and seamless! It's fantastic that you were able to trade in your vehicle for a new Crosstrek! We're delighted that our team made the process easy and joyful for you. If you need anything else or have any questions, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JARGIERI, Thank you for your review! We're glad to hear that Jimmy, Jamie, and Jonathan made you feel at ease during your visit! Providing a fair and reasonable experience is what we strive for and we're happy to have met your expectations! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BRADDJAMESON, Thank you for your fantastic review! We're delighted to hear that you had a very easy buying experience and that everyone at the dealership was extremely helpful! Creating a positive and welcoming atmosphere for our customers is important to us, and we're glad we could make you feel good about your dealership experience. If you have any more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JOEFIXIT1974, Thank you for your continued trust in us! We're thrilled to hear that you had another great experience with us and that Cody provided you with fantastic service. We'll be sure to pass along your kind words to him. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team