Jamie Pilarczyk

Everyone is very courteous and friendly. Marcus went above and beyond expectations on making sure we had a very good experience. Marcus went above and beyond expectations on making sure we had a very good experience. More

by DEVDAVIS49 Verified Customer Verified Customer

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Maria and the team are great. Also, I talked with Jamie, and David Gor about the possibility of trading. They were both great, but I decided not to since the body style will c Also, I talked with Jamie, and David Gor about the possibility of trading. They were both great, but I decided not to since the body style will change next year. I might look to either buy a ‘27, or get a great deal on a leftover’26 More

by twohinschs Verified Customer Verified Customer

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Very long wait to check in, see service advisor, get loaner arranged and 15 more minutes just to have loaner brought around to pick up. Total time wasted about 75 minutes. Dealership is geared for every loaner arranged and 15 more minutes just to have loaner brought around to pick up. Total time wasted about 75 minutes. Dealership is geared for everything at their convenience not customer. Oh and no car wash- told it was broken. More

by ZULLOS Verified Customer Verified Customer

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Much improved customer service. Personal touch with out all the hype and usual high pressure sales Personal touch with out all the hype and usual high pressure sales More

by SMILESDVS Verified Customer Verified Customer

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Greg was very nice, Service handled my car promptly this time and had a loaner ready. Jaime was kind as usual. The sales dept refused to fix the work that was on the due bill when I purchased the car (de time and had a loaner ready. Jaime was kind as usual. The sales dept refused to fix the work that was on the due bill when I purchased the car (dent and paint repair). I spoke with Pete the only Sales Mgr available Fri morning and he said he would look into it and call me back in a couple hours. So far I have heard nothing on Sunday. Very disappointed. More

by LHM108 Verified Customer Verified Customer

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Well organized appointment and check in process. Car service (through Uber) available if needed to shuttle you to and from home (instead of waiting). Car service (through Uber) available if needed to shuttle you to and from home (instead of waiting). More

by jpangborn Verified Customer Verified Customer

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Carlos was great, like always! Service was fast. Jamie Pilarczyk was very helpful with everything! Service was fast. Jamie Pilarczyk was very helpful with everything! More

by MOTORCITY0212 Verified Customer Verified Customer

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I had an appt scheduled for Monday morning. I came in as scheduled after dealing with Jaime (who was very nice) in the drive I was told I would have to wait and speak to the SA to write repair I came in as scheduled after dealing with Jaime (who was very nice) in the drive I was told I would have to wait and speak to the SA to write repair order and receive the reserved loaner car.I waited 1/2 hr no one ever came to write up a RO. I pulled my car out of service. I am still waiting 3 days later for a return call from the service dept or Josh.. Nothing. Disappointing after a good purchase expierence More

by LHM108 Verified Customer Verified Customer

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Cam makes every visit special. I recently use Bert Smith BMW because it was closer. Never again; I’ll drive 45 minutes for better friendly professional fast service. Loaner car is I recently use Bert Smith BMW because it was closer. Never again; I’ll drive 45 minutes for better friendly professional fast service. Loaner car is always available, kiosk check in is phenomenal and staff treats you like family. More

by $DoneN21 Verified Customer Verified Customer

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Service contact was friendly and professional, however the service took an hour longer than initially indicated. Was promised an appraisal of my current very low mileage BMW but that never materialized. the service took an hour longer than initially indicated. Was promised an appraisal of my current very low mileage BMW but that never materialized. More

by Mullinssg Verified Customer Verified Customer

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