"Over-the-top customer service!"
I just leased my second IS300 with help from Jamie Shapiro. He listened to and understood my concerns and worked with his team to ensure that I would be able to get my favorite car again!! Then Danny Hoang showed me all of the new features in my car and made sure that I understood how to use all that I consider to be the most important to me. He also explained that I could come into the Admin department at any time if I needed help with any of the features. Becky Stenson made the lease paperwork a breeze, She explained everything so it was very easy to understand.
I want to mention Eric Baumann as well. Even tho he didn't work with me on this lease, he worked with me on my previous IS300 lease. His explanations of the features of the car is what helped make my decision to lease another IS300 very easy!
I will continue to use Lexus of Wayzata because their customer service is top notch! I have referred friends to the dealership and their experience has been exactly the same as mine. I will continue to refer anyone and will strongly suggest they work with Jamie, Danny & Becky!
"Great team to work with "
Jamie was awesome, very tolerant and willing to negotiate a comfortable price. Great explanations of everything and very knowledgeable. Amazing upgrades made to the NX
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"Great experience...as always"
Lexus if Wayzata clearly understands our vehicle needs as well as the time constraints everyone is under. They work hard to accommodate our schedules and ensure we get the right car with the right options for our current driving needs
The process was smooth. I have been a customer for 29 years and value the way I am treated. I would recommend and have recommended to others.
"Working with Lexus Wayzata"
This dealership is great! They have a big focus on customer satisfaction! The teams you work with are very knowledgeable and they want to make sure you are 100% satisfied! Highly recommend Lexus of Wayzata!
"So much help"
- Happy Lexus owner
It was a great experience working with Jamie!! He is amazing!! Every person we came across was so friendly. We were impressed. This is my first Lexus!!
"Very Happy with my purchase"
Great service and overall fantastic experience!
Jamie was easy to work with, no pressure sales, very knowledgeable with great enthusiastic attitude. Enjoyed my first Lexus experience.
"Jamie is the best!"
No pressure from our sales person. He talked about the cars and didn't ask those invasive personal questions too many sales people ask as if they wanted to be your friend. He is so knowledgeable, (this is Jamie I am talking about) and the whole process went so smoothly. None of this bs about him going to see what the manager would say and coming back and forth with offers. We got the deal we wanted and were treated with respect and like adults during the entire time. No one tried to bs us. It felt straight and honest. I trust Jamie. The only thing I didn't like was we didn't know about all the options for additional warranties etc until we came to pay. If we had had a list of all that to think over ahead of time I would have planned for that. We paid cash and I hadn't included money for all that extra stuff. Plus that part felt a bit like an ambush even though the financial guy was very nice about it. Over all I get service at Lexus because the waiting room is top notch and people treat me like an intelligent adult. Important to me because I am an older woman and my partner is a woman and I have never felt anyone at Lexus talked down to me. This is my third car from this dealership.
"Fast and thorough "
Everyone that we delt with at Lexus was friendly, knowledgeable and efficient. Virtually no waiting, which has not been my experience at other dealers. Superior customer service!
"I've purchased three cars from Jamie Shapiro; two at..."
- Peg K
I've purchased three cars from Jamie Shapiro; two at Lexus. Jamie is absolutely superb at his job. He's most knowledgeable about his own product and others, fair, helpful, attentive and friendly. Jamie's skill and assistance literally made the difference in what vehicle I ultimately chose - and - I'm glad he was there to guide me.
You can't go wrong with Jamie! Highly recommended.
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