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Jamie Vasquez
Jamie Vasquez at Sutton Ford

Jamie Vasquez | Page 40

Service

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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1,053 Reviews
not yet
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1,053 Reviews

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1053 Reviews of Jamie Vasquez

November 10, 2021

Dealership Rating
Employee Rating

Sales was smooth and easy gave fair price on trade in. Truck i was sold had issues after 300 miles and parts are on backorder More

by Eb
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Akram

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Nov 10, 2021

Sutton Ford responded

Unfortunately a lot of parts are on national backorder due to the supply chain crisis. We are sorry that this negatively impacted your experience with us

Nov 10, 2021

Sutton Ford responded

I understand. Please reach out to Ford Motor Company. Unfortunately, since we do not build them or make the parts, we cannot assist.

Nov 10, 2021

Eb responded

The backorder part isnt the biggest issue i understand that. Parts failing after 5 days on a $60k new truck is. I asked about being compensated for the inconvenience and was given the go around. So now im stuck paying for a truck i wont have for basically the entire first payment.

November 08, 2021

Dealership Rating
Employee Rating

Service always been great here.I have purchased four vehicles from this dealership. I am satisfied customer. More

by lisakmack62
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford

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Nov 12, 2021

Sutton Ford responded

We love to hear it. We work hard to keep you satisified. Thank you for supporting us!

November 03, 2021

Dealership Rating
Employee Rating

Sutton Ford takes Advantage of older people not like way they Treated me not good More

by alfredaburford1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa LeBran , Mike Semik

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Nov 03, 2021

Sutton Ford responded

We take this very seriously and we treat every individual the same. Please provide your name so that we can contact you about your concern

November 02, 2021

Dealership Rating
Employee Rating

No problems at all besides bending my wiper blade and had to replace. Was to far down road to go back. Other than that all was good with paint protection. More

by pratali21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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November 02, 2021

Dealership Rating
Employee Rating

I WILL NEVER USE UR CO. AGAIN,,,ITS ALL ABOUT MONEY TO U GUYS ,,,MADE ME FILL HELPLESS , NEVER EVER AGAIN !!!! ALL ABIUT MONEY ,, More

by alfredaburford1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Melissa LeBran , Eric Eric, Cree Lyons

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Nov 02, 2021

Sutton Ford responded

Is the name associated with your account the username? We are sorry to see such a negative response

November 02, 2021

Dealership Rating
Employee Rating

Friendly, knowledgeable employees …. Deal easily with the public; well informed; time frame as projected; timely. More

by CAROL.WENTZ
Recommend Dealer
Yes

Other Employees Tagged: Eric Eric

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November 02, 2021

Dealership Rating
Employee Rating

It sucked now STOP Emailing me!! They are well aware of why! The service Department was at the only decent Department More

by fynwyno517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa LeBran

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Nov 02, 2021

Sutton Ford responded

Sorry to hear. What is your name? We only see the username and we want to address it

Nov 02, 2021

fynwyno517 responded

Also the Sales MGR can’t remember his name was fine but should have got involved way before he did.. I bought the car and it had issues and took 3 times of bringing it in even tho it hey insisted it was fine

November 02, 2021

Dealership Rating
Employee Rating

Sutton's service is very good considering these Times of covid and work shortages and all. More

by Keith.prairie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran , Eric Eric, Cree Lyons

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November 01, 2021

Dealership Rating
Employee Rating

I usually have better service than I did this time. The service was ok bur More

by joe.Lipczynski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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November 01, 2021

Dealership Rating
Employee Rating

Amazing service, very polite and helpful with everything. I have no complaints 5 star service More

by Jaleah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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