Jamie Vasquez
Jamie Vasquez at Sutton Ford

Jamie Vasquez | Page 41

Service

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

not yet
rated
1,053 Reviews
not yet
rated

1,053 Reviews

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1053 Reviews of Jamie Vasquez

November 01, 2021

Dealership Rating
Employee Rating

Sutton's Quick lane employees were courteous and very nice for someone that was a first timer and also help with putting points on the Fordpass, I will be using them again for my lease vehicle. Thanks f More

by tpalombi6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

October 29, 2021

Dealership Rating
Employee Rating

Great place to have your car serviced, I highly recommend them.as your car serviced. More

by CLYDEG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

October 28, 2021

Dealership Rating
Employee Rating

They where Kind and courteous And was very informative about what's going on with my vehicle More

by GERALDELMORE1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran , Eric Eric

October 27, 2021

Dealership Rating
Employee Rating

Service was fine. Entrance / exit to Quicklane bay poorly designed. Price was very good. Will return again. More

by Glenda_sugarbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 26, 2021

Dealership Rating
Employee Rating

Issue not rectified. I have nothing else to say. Dearborn MI. is handling things now More

by junyce555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa LeBran , Randy Mohrbach

Nov 03, 2021

Sutton Ford responded

Yes, if we cannot complete your vehicle concern then there is nothing that Sutton Ford can do and the manufacturer will have to fix it. We apologize for the inconvenience

October 20, 2021

Dealership Rating
Employee Rating

The service was very good the only problem my head as it took two weeks for it to be solved but it’s done and I’m all right with it More

by biglou2883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

October 19, 2021

Dealership Rating
Employee Rating

The ladies that work in the quick lane are ALWAYS awesome to work with. Thanks ladies! More

by l_samuels45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa LeBran , Both ladies in Quick Lane

October 19, 2021

Dealership Rating
Employee Rating

Great service, easy scheduling, friendly people, even provides free local shuttle service to and from home. More

by pajenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford

October 18, 2021

Dealership Rating
Employee Rating

They do not do the work they told You would be done. And don't explain needs well More

by PAMJONES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

Oct 22, 2021

Sutton Ford responded

We apologize that there must have been a miscommunication. We aim to provide a completely statisified experience. Please give us a call or stop by so we can rectify your concerns. 708-720-8115, Jaime

Oct 23, 2021

PAMJONES1 responded

I have tried numerous times to talk with this dept on how they had me pick up my car with the engine light on. There was noone there who could explain it or what to do. I called daily no response. I just as of today found out i need to go through sales servicing. Was advised to. Call Mon.

Oct 23, 2021

PAMJONES1 responded

Very dissapointed inlack of communication. I had been told not to go there.

Oct 23, 2021

PAMJONES1 responded

I will be calling monday to sales for service appt. This was recommendation from todays call

October 18, 2021

Dealership Rating
Employee Rating

The Best service experience from Sales to Service Team. Melissa can use a new name plate for all.her years of service. Each one in service department goes over and beyond for customers. Treat each cu More

by Yohinesse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Lester Parker, Melissa LeBran, Jillian Stanford , Eric Eric, Cree Lyons, LaToyta McDonald, Randy Mohrbach, Tiffany Walker

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