Jamie Vasquez | Page 55

I've had my vehicle serviced at this dealership for the past 7 years and every time I bring it I leave with something worse than when I bought it there. My last service I came to have my car repaired and past 7 years and every time I bring it I leave with something worse than when I bought it there. My last service I came to have my car repaired and I was charged 900$ and they didn't repair it but when I came and picked it up none of my windows worked. Melissa (CSR) told me I was lying about my windows working because her mechanic who was unable to fix my car said it. She also told me that the reason they were unable to fix my vehicle is because the part that they needed was obsolete. I then proceeded to the Ford/Lincoln parts page on the internet and discovered that they had the part. They charged me 745 dollars for labor and I don't see anything they did besides messing up my windows. MY ENTIRE EXPERIENCE WITH SUTTON FORD HAS BEEN HORRIBLE!!! I WILL NEVER PURCHASE OR BRING ANY VEHICLE I HAVE THERE EVER AGAIN!!! More

by alstoncheval Verified Customer Verified Customer

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Horrible, Horrible, Horrible! I bought my vehicle there to be serviced and when I got it back none of my windows worked. I notified Melissa that my windows did work and she basically told me I was lying. to be serviced and when I got it back none of my windows worked. I notified Melissa that my windows did work and she basically told me I was lying. Then she told me that the part that I needed for my vehicle was obsolete. That they don't even make them anymore. I immediately went on the internet to the Ford Parts website and they had the part she claimed was obsolete. They did not fix my sunroof either. I paid Sutton Ford to replace my electrical system prior to this and they tore my rearview mirror down and they didn't put it back right as well. I paid nearly 900$ for a service this time and I received my vehicle back in worse shape than when I bought it to them. I'm seeking legal counsel because I was ripped off. I will tell everyone I know that this dealership is the WORST! I have a litany of family members, friends, and acquaintances that will be finding another automobile dealer! More

by alstoncheval Verified Customer Verified Customer

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I always receive good service when I go to this Dealer never had a problem with their service They always treat me well. Love Jamie, he's the best there! never had a problem with their service They always treat me well. Love Jamie, he's the best there! More

by jopyt Verified Customer Verified Customer

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I always have received great service when I come to Sutton.The staff is very knowledgeable and very friendly.I only trust Sutton with my last 5 cars. Sutton.The staff is very knowledgeable and very friendly.I only trust Sutton with my last 5 cars. More

by xavier7210 Verified Customer Verified Customer

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It's a pleasure working with Jamie for over 10 years! My husband and myself joke's around with him. His charm makes the time pass by so fast he makes me forget that we are at a car dealership. husband and myself joke's around with him. His charm makes the time pass by so fast he makes me forget that we are at a car dealership. More

by MsPeaches362 Verified Customer Verified Customer

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This company is very nice to get my car fixed give up a lot of money my car is run like new am happy with the work lot of money my car is run like new am happy with the work More

by rmonchnea Verified Customer Verified Customer

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Couldn’t even get the pet hair off my car seats or carpet. Paid a lot of money for the package. Disappointed! Maybe next time carpet. Paid a lot of money for the package. Disappointed! Maybe next time More

by SUPES1967 Verified Customer Verified Customer

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Very peasant and professional, did q very quick job on my brakes and rotors and offered a ride home when I left my vehicle. Definitely great service. brakes and rotors and offered a ride home when I left my vehicle. Definitely great service. More

by wrocha87 Verified Customer Verified Customer

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The schedulers in the service department are helpful and courteous, but like with any sales or service situation, don't go in totally ignorant of your situation or you WILL have a "...situation" courteous, but like with any sales or service situation, don't go in totally ignorant of your situation or you WILL have a "...situation" More

by spillawyn Verified Customer Verified Customer

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I am always pleased with Sutton Ford’s customer service and prices Jaime in the service department is very professional and courteous The work is superb and prices Jaime in the service department is very professional and courteous The work is superb More

by moisantdel Verified Customer Verified Customer

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