Jan Ramos | Page 9

Best experience buying a car. I have been to many dealerships in the area and i was impressed with how fast, knowledgeable, and pleasant of experience it was. I have been to many dealerships in the area and i was impressed with how fast, knowledgeable, and pleasant of experience it was. More

by FANGELONE1976 Verified Customer Verified Customer

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The greatest car buying experience with Kelvin Swinson! This is my second Kia in a year so now we have two! Each time we felt no pressure to buy. Coastal Kia is a very comfortable setting. The service This is my second Kia in a year so now we have two! Each time we felt no pressure to buy. Coastal Kia is a very comfortable setting. The service waiting area is also very nice and clean. The buying process is awesome. Highly recommend this dealership AND KELVIN!!! More

by jeffscales Verified Customer Verified Customer

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This was my 3rd purchase from Coastal Kia and like before, my experience was wonderful. Cody Hamilton was very friendly and kind and Jan that sold me my last car, did my paperwork this time and if cou before, my experience was wonderful. Cody Hamilton was very friendly and kind and Jan that sold me my last car, did my paperwork this time and if course he was wonderful. I don't see myself buying a car from anywhere else. Thanks for a wonderful experience, again. More

by NCGIRL22269 Verified Customer Verified Customer

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Communication and transparency could be improved. The price of the vehicle was not transparent at all, nor was it revealed until I said I was going to cancel the sale if I didn’t get a detailed expla The price of the vehicle was not transparent at all, nor was it revealed until I said I was going to cancel the sale if I didn’t get a detailed explanation. That is not a fair way to sell a car at all. Messages were not returned promptly or at all regarding the transport of our previous vehicle to our daughter in VT, which was part of the overall transaction. They had 2 weeks notice for a 9/6 delivery, yet on that day, there seemed to be a lack of an organized effort to meet that deadline. That was extremely disappointing since they phoned on Tuesday 9/2 to confirm the delivery date. On Friday 9/6, we were not receiving call backs on the status of the transport until about 6pm. Also, on our new registration, they have the insurance company incorrect. I will have to take the time to have that corrected. Since there were a few errors and a lack of transparency in the overall process, along with some communication issues, we feel our experience could have been better. All of our interactions, however, were in a professional, courteous and respectful manner, by the entire team at Coastal Kia. On a positive note, we had a defective wiper blade which was not sweeping the windshield properly. The replacement was handled with efficiency and coordination amongst team members from Heber to Howard in service. Once we arrived to have it replaced, we were on our way within 10 minutes. Had our entire experience gone as smoothly as the wiper replacement, we certainly would have been more pleased and would recommend to others. More

by khgoldman56 Verified Customer Verified Customer

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Very honest and thorough salesperson. A pleasure to deal with him. Can certainly recommend Cody. A pleasure to deal with him. Can certainly recommend Cody. More

by njcanuck303 Verified Customer Verified Customer

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Great car great sales person (Ashton) just one thing missed EV battery not charged at delivery missed EV battery not charged at delivery More

by britt.bobby Verified Customer Verified Customer

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The team at coastal kia was knowledgeable, helpful and friendly. They had the car we wanted at a good price friendly. They had the car we wanted at a good price More

by amybierhanzlhanlon Verified Customer Verified Customer

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Amazing experience today buying my first ever car! ! Brandon was more than helpful in explaining everything to me and I will definitely be referring him out to people!! My new kia is so beautiful!!! ! Brandon was more than helpful in explaining everything to me and I will definitely be referring him out to people!! My new kia is so beautiful!!! More

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Top notch service center. Super friendly and very knowledgeable! Very welcoming staff. Nice lobby to wait. Super friendly and very knowledgeable! Very welcoming staff. Nice lobby to wait. More

by amyr419 Verified Customer Verified Customer

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Great Customer service, clean dealership, clean restrooms, and exceptional sales, service, receptionist, and finance people. restrooms, and exceptional sales, service, receptionist, and finance people. More

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