Best service department always exceeding my expectations.
. I have had the opposite experience with the sales department.
. I have had the opposite experience with the sales department.
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by loudonrentals
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2026 -
Val Ward Cadillac Inc responded
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
From sales to service and back, a very pleasant and
helpful experience. Jane F. In service rocks and San V in sales was the best. I consider you all almost family, as we have the working with you for
helpful experience. Jane F. In service rocks and San V in sales was the best. I consider you all almost family, as we have the working with you for over 20 years! Thank you!
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by LISAKEL331
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Vince
, Jay was helpful with the extended warranty
Jul 18, 2026 -
Val Ward Cadillac Inc responded
Thank you for choosing Val Ward Cadillac, Inc. as your first choice for all your automotive needs! Please let us know if there is anything else we can do for you; we are more than happy to help!
As always, I once again had a very professional
experience with the service department. In particular with Jane Flesch!
experience with the service department. In particular with Jane Flesch!
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by WALLYTHEWRENCH
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Val Ward Cadillac Inc responded
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WE aren’t coming back !
!! 9 am appointment and leaving at noon for an oil change!!
!! 9 am appointment and leaving at noon for an oil change!!
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by WDK1939
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. Please contact us at (239) 939-2212 when you have an opportunity, and we will be more than happy to try and turn your experience around.
From the second, I arrived for my appointment.
Customer Service was fantastic. The service advisor also had me on my way to wait within five minutes. The technician also was very kind and excellen
Customer Service was fantastic. The service advisor also had me on my way to wait within five minutes. The technician also was very kind and excellent letting me know he was working on my truck.
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by dgermano210
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jane is the best service advisor.
updates me on my vehicle status and is very honest!
updates me on my vehicle status and is very honest!
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by ELIDALOPEZ83
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Val Ward Cadillac Inc responded
We are so happy to read such a great review about Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Received excellent service these past eighteen years from
sales and service people.
Cadillac is truly a class act.
sales and service people.
Cadillac is truly a class act.
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by d42nato
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
The service and collision center are efficient and first
rate.
They have both been super to deal with.
rate.
They have both been super to deal with.
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by rdk5914
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Even though I got bad news about my vehicles I felt Jane
and the team always have my back.
and the team always have my back.
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by MSTRUTZENBERG
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Having a 2005 Escalade with +225,000 miles on her, except
for tires & oil changes, Jane F., Svc Consultant, & the repair techs @ Val Ward are the only folks that work on my Dowager. The extent of the diagno
for tires & oil changes, Jane F., Svc Consultant, & the repair techs @ Val Ward are the only folks that work on my Dowager. The extent of the diagnosis on occasion has been a disappointment simply because of the $$ involved, tho because of 'wear & tear' factors, not entirely unexpected. Because Jane has on an occasion or 2 had a tech explain to me that, because of age & mileage, this is not an expense that must be addressed immediately; just keep an eye on thus'n such and if any of certain changes occur, bring her back in for a follow-up. There is still one of these (expensive) conditions that travel with me from FL to NJ to MS to NV and back each year (hence the tires & oil caveat earlier). This and other reasons is why I trust Jane and the Val Ward techs.
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by e5VNeraWAC
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Val Ward Cadillac Inc responded
We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!