Jane is the best service advisor.
updates me on my vehicle status and is very honest!
updates me on my vehicle status and is very honest!
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by ELIDALOPEZ83
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Val Ward Cadillac Inc responded
We are so happy to read such a great review about Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Received excellent service these past eighteen years from
sales and service people.
Cadillac is truly a class act.
sales and service people.
Cadillac is truly a class act.
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by d42nato
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
The service and collision center are efficient and first
rate.
They have both been super to deal with.
rate.
They have both been super to deal with.
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by rdk5914
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Even though I got bad news about my vehicles I felt Jane
and the team always have my back.
and the team always have my back.
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by MSTRUTZENBERG
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Val Ward Cadillac Inc responded
We appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Having a 2005 Escalade with +225,000 miles on her, except
for tires & oil changes, Jane F., Svc Consultant, & the repair techs @ Val Ward are the only folks that work on my Dowager. The extent of the diagno
for tires & oil changes, Jane F., Svc Consultant, & the repair techs @ Val Ward are the only folks that work on my Dowager. The extent of the diagnosis on occasion has been a disappointment simply because of the $$ involved, tho because of 'wear & tear' factors, not entirely unexpected. Because Jane has on an occasion or 2 had a tech explain to me that, because of age & mileage, this is not an expense that must be addressed immediately; just keep an eye on thus'n such and if any of certain changes occur, bring her back in for a follow-up. There is still one of these (expensive) conditions that travel with me from FL to NJ to MS to NV and back each year (hence the tires & oil caveat earlier). This and other reasons is why I trust Jane and the Val Ward techs.
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by e5VNeraWAC
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Val Ward Cadillac Inc responded
We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
i had and issue with a oil change and they corrected it.
The next oil change was complimentary. The staff has always been exceptional and I’ve been a customer for 15 years.
The next oil change was complimentary. The staff has always been exceptional and I’ve been a customer for 15 years.
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by CARR38000
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Staff was very helpful.
The work performed was first class. I recommend the Val Ward Collision Service to all those in need of auto damage repair.
The work performed was first class. I recommend the Val Ward Collision Service to all those in need of auto damage repair.
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by David H
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Val Ward Cadillac Inc responded
David, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience with service has been excellent thus far
Jane Flesch and Cristina always greeting me with a warm smile lets me know I’m in good hands.
Jane Flesch and Cristina always greeting me with a warm smile lets me know I’m in good hands.
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by brwnjef
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cristina
Jul 02, 2026 -
Val Ward Cadillac Inc responded
We're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
After over charging me on a 15,000 service and scheduling
several appointments at one time so you usually have to wait a couple of hours I don’t have much nice to say about the dealership.
several appointments at one time so you usually have to wait a couple of hours I don’t have much nice to say about the dealership.
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by terrytrusner
Verified Customer
Verified Customer
Jun 28, 2026 -
Val Ward Cadillac Inc responded
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (239) 939-2212 so we can make your experience a positive one.
One of the best dealerships for service
Great service
and ability to take care of their customers
and ability to take care of their customers
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by GBERNIE2
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2026 -
Val Ward Cadillac Inc responded
We're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!