Best dealership to work with!
They provide a friendly and professional experience from sales to service department.
They provide a friendly and professional experience from sales to service department.
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by ENOSTRAND82
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2025 -
Val Ward Cadillac Inc responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!
Fast and great quality service any time we are there.
They take care about everything and go above and beyond
They take care about everything and go above and beyond
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by Markus
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2025 -
Val Ward Cadillac Inc responded
Markus, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.
Professional, timely and fair.
Really a good experience across multiple visits for service . A pleasure to recommend .
Really a good experience across multiple visits for service . A pleasure to recommend .
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by stonericharda
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2025 -
Val Ward Cadillac Inc responded
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It's always a pleasure and easy to wait in a super
comfortable lounge. Thank you!
comfortable lounge. Thank you!
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by Jo
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Val Ward Cadillac Inc responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!
David in service along with Trey did a great job getting
my Escalade repaired quickly
my Escalade repaired quickly
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by brian.lambert1966
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2025 -
Val Ward Cadillac Inc responded
Brian, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great services, excellent customer service and always
willing to help me with my vehicle needs
willing to help me with my vehicle needs
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by MiguelSandra
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Val Ward Cadillac Inc responded
Your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
Part was ordered and Warranty repair was performed in a
timely manner. Easy to drop off and ready when promised.
timely manner. Easy to drop off and ready when promised.
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by rgaleba
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Val Ward Cadillac Inc responded
We're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
I recently brought my Cadillac XT4 in for service at Val
Ward and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly, professional, and attentive to my conce
Ward and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly, professional, and attentive to my concerns.
My service advisor, Jane Flesh, was knowledgeable and kept me informed every step of the way. They took the time to explain what needed to be done and made sure I was comfortable with the service plan before moving forward. The work was completed in a timely manner, and my vehicle was returned to me clean and running perfectly.
It’s clear that this service team takes pride in their work and values customer satisfaction. I truly appreciate the attention to detail and the extra effort they put into making sure everything was done right.
Highly recommend Val Ward Cadillac if you’re looking for top-tier service and a team you can trust with your vehicle. I’ll definitely be returning for all my future maintenance needs.
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by alxpimentel03
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you have any further questions, please give us a call. We're always happy to help!
Felt customer service was lacking.
The opportunity was lost when I said no to the service on the car because I didn’t want to put that much money into it. I would start looking for a n
The opportunity was lost when I said no to the service on the car because I didn’t want to put that much money into it. I would start looking for a new car. No suggestion to call salespeople to show me cars. Then charged me a ridiculous amount for diagnostics. I left the lot and drove to another dealer and purchased a new car.
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by JABISH5
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2025 -
Val Ward Cadillac Inc responded
Good Afternoon JABISH5! Thank you for your visit and for taking a moment to reach out to us. Our goal is to facilitate an easy going, pressure-free environment here with every visit through our doors. We apologize if there was a misunderstanding regarding interest in a new vehicle, we are always happy to show off our quality selection of autos. Diagnosing modern vehicles can be tricky and time consuming, so we do charge a diagnostic fee when it comes to the initial diagnoses of an issue. Like most shops, this helps ensure the technician is compensated for their time spent identifying the source of an issue. Should an owner choose to proceed with a repair, we will always roll that initial investment towards the total cost of the repair as a thank you for doing business with us. We hope you enjoy your new vehicle and hope you have an exceptional start to the weekend. (Have a safe and happy 4th next week too!) ~Justin F. @ Val Ward Cadillac
good experience, Salesman was professional and friendly.
Easy Process throughout. This Dealership from sales to service is top notch.
Easy Process throughout. This Dealership from sales to service is top notch.
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by NICHOLAS1702
Verified Customer
Verified Customer