Jane Grambo
Jane Grambo at Tim Lally Chevrolet

Jane Grambo | Page 7

Cashier

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

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4.9
159 Reviews
4.9

159 Reviews

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159 Reviews of Jane Grambo

May 19, 2025

Dealership Rating
Employee Rating

The Service Center Employees were very prompt, efficient, courteous and friendly. They always are helpful and have a friendly smile and attitude. More

by PRECIOUSCALLIE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy

May 15, 2025

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Quick and easy check in. Accurate estimate with service time. All staff I interacted with were pleasant. More

by M.1987
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Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes

May 14, 2025

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Very courteous and was able to change my oil in a timely fashion and let me carry on with my day. More

by d-town2029
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Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy

May 07, 2025

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Good explanation of what was needed as far as repairs. Sean was friendly soft spoken and I felt that he was honest More

by M.MCKEE4075
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Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes

May 01, 2025

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Service was excellent and professional. Time management was excellent. I would recommend them to anyone More

by HAWKINSKAI320
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Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy, Ashley Mulhall, Jim Measor , Sean Holmes, Jimmy Lamtman, Rachel Rininger

April 26, 2025

Dealership Rating
Employee Rating

I wasn't to happy that my Camaro was not washed. When I asked, Rachel told me your not set up to hand wash cars. So if a customer bring in a Corvette, that dont get washed either. Felt like i was li More

by JMBL13
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Rininger

April 02, 2025

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Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
Service Price Transparency
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes, Rachel Rininger

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

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The first time I was there I was very impressed by how well the staff was and how clean the waiting room was. More

by RMARKS0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Rininger

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! We take pride in our customer service and always strive to ensure our customers are satisfied. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 31, 2025

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Fast, efficient and awesome customer service. Enjoyed the free manicure as well! Will go back! More

by glendasuee94
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! It's always so rewarding to hear that we've achieved our goal of providing our customers with the best possible experience. We genuinely appreciate you taking the time to recognize our efforts and for leaving such a fantastic review! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 22, 2025

Dealership Rating
Employee Rating

Quick service, but friendly. Was on time for appointment i schedule the day before appointment. More

by MSGATES603.CG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy , Rachel Rininger

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