Janet Carlson | Page 3

Excellent Janet was wonderful and helpful and knowledgeable with the Honda Pilot we were interested in purchasing. She helped us learn all about the Pilot and Janet was wonderful and helpful and knowledgeable with the Honda Pilot we were interested in purchasing. She helped us learn all about the Pilot and what it has to offer. More

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Very pleasant place I haven’t been there a lot of times so far, but my experience so far has been really good. I really like working with Janet Carlson, who helped me lea I haven’t been there a lot of times so far, but my experience so far has been really good. I really like working with Janet Carlson, who helped me lease a new car. Besides being helpful and knowledgeable, she was very supportive when an embarrassing situation arose well we were turning in my previous lease. I went back to the dealership a few days ago to pick up my license plates. I am a little handicapped and move awkwardly; a very nice man at the dealership put my plates on for me. One note. Earlier this week, the low tire pressure warning light came on. I brought the car in; it turned out the tires were 8 or 9 pounds under inflated. I had only had the car a couple of weeks, so I assume it was delivered that way. However, the weather had also been quite cold, which might have contributed to the pressure situation. The service bay staff were prompt and very helpful; one of them showed me how to re-calibrate the TPMS. More

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Questionable Honesty? Communication lacking? On Thursday October 1st, 2018 at about 5pm, I decided to call Hopkins Luther Honda and spoke with Edward.  I asked for a 2018 White Honda Pilot Tourin On Thursday October 1st, 2018 at about 5pm, I decided to call Hopkins Luther Honda and spoke with Edward.  I asked for a 2018 White Honda Pilot Touring trim, the availability,  and pricing since I'm in the market.  I'm told they have them in stock.  I let them know that I've been calling different places to gauge what everyone around the twin cities lists them for.  I've gotten a quote for $43,017.00 out the door (otd) price and gave that to Edward.  Right away he asked me what would it take for me to come in.  In my honest opinion,  I told him if he gives me the car for $41k otd I'll be there right away based on the offers I've received.  He then tells me what about $42k otd?  I respectfully tell him I'll let him know once I call around more places and any still awaiting other offers.  He tells me that he will work with his manager and see what he can do and states he WILL call me back right away.   2 hours later no call back.  Nothing.   At this point I called back and suddenly talk to a Janet which all of a magically rejects even Edward's proposed $42k otd pricing in a rude matter to say the least.  She took it upon herself to reject a given proposal from Edward even though i was not working with her.  She told me she'll have Edward call me back. Almost another 2 hours later,  he calls me back around 8:40pm.  His demeanor changes and suddenly tells me that he can definitely beat $43,017.00 otd but magically rejects his original offer of $42k otd.  He states he'll call me back in the afternoon to check the status.  Guess what?   It is now 6:40pm (22 hrs later and counting).  It's now crickets.  Great communication and honesty so far huh?  I will update this and tell you if they ever call me back and actually fulfill their promises. Sincerely yours, Marc X More

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Jeremy was excellent to work with I had a great experience working with Jeremy and Janet. They were both efficient and very helpful throughout the whole process, and I left feeling ext I had a great experience working with Jeremy and Janet. They were both efficient and very helpful throughout the whole process, and I left feeling extremely satisfied with my purchase. I would highly recommend Luther Hopkins Honda! More

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Responsive and accommodating! We had known for some time that my mother was going to need a new car. We had researched several cars and determined that a Honda HRV would be the bes We had known for some time that my mother was going to need a new car. We had researched several cars and determined that a Honda HRV would be the best option. I reached out to the web site and sent in a request to get pricing information. Bonnie answered the call and followed up with a quote. In order to accommodate our schedule, Bonnie arranged for us the meet with Janet, who helped us get into our lease THAT evening. Great coordination and so grateful to Bonnie, Janet and Nick god making it all happen! More

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Great experience Bonnie was a joy to work with. She new the in and outs of the car and explained them very well. She made me feel relaxed about getting a new car. Bonnie was a joy to work with. She new the in and outs of the car and explained them very well. She made me feel relaxed about getting a new car. I did not feel like I was rushed into buying the car and it was a good experience to feel that way. More

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Simple car buying experience Just bought our 4th vehicle from this dealership and each time the experience has been the same... great. Knowledgeable, helpful staff throughout proc Just bought our 4th vehicle from this dealership and each time the experience has been the same... great. Knowledgeable, helpful staff throughout process that are willing to work with you and find what you want. No pressure environment and fair pricing. More

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Very good experience Vehicle in excellent condition. Good explanation of vehicle capabilities. Everything done in a timely manner and follow up to purchase was as expect Vehicle in excellent condition. Good explanation of vehicle capabilities. Everything done in a timely manner and follow up to purchase was as expected. Very positive experience. More

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Buying my new Honda Crv was a pleasant experience. Janet was great to work with. Answered questions in a timely manner. Explained the difference between the different models. Recommended the Honda Janet was great to work with. Answered questions in a timely manner. Explained the difference between the different models. Recommended the Honda tech site to watch videos, which did a great job explaining the features of the car. More

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Easy, very pleasant, and fast! I loved working with Janet. She was personable, knowledable and helped me understand the entire process from start to finish. Hopkins Honda is a fanta I loved working with Janet. She was personable, knowledable and helped me understand the entire process from start to finish. Hopkins Honda is a fantastic and quality location. I have bought there before and will do it again when needed. I have recommended Janet and Hopkins Honda to many! More

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