Jared Neves | Page 15

Community This dealership should be a business school case study on culture, values, and supporting their community, and they are also exceptional at selling a This dealership should be a business school case study on culture, values, and supporting their community, and they are also exceptional at selling and servicing vehicles. The About section on the web page should be updated to say "Tom Murphy has created a business that genuinely cares about its customers, employees AND COMMUNITY!" (If it's not obvious enough just take a peak at the Charities section of the web page...) The Falmouth Toyota team reminds me of that perpetual winning team you would go up against (pick a sport) when you were younger. It didn't matter what you they were playing, they would figure out a way to be the best at whatever they played. Great people, great business and I am buying whatever they are selling. More

Print

Best dealership i have ever been to I have 4 cars in my family. After finding Falmouth Toyota several years ago, all my cars are Toyotas. We no longer have to shop for a car. We just go I have 4 cars in my family. After finding Falmouth Toyota several years ago, all my cars are Toyotas. We no longer have to shop for a car. We just go directly to Falmouth Toyota and know we will get a great car at a fair price. I also have all my service done there. Always happy with the service. Now with the new service area it is even better. More

Print

Excellent Customer Service We are always greeted by first name and with a smile. Service goes out of their way to explain all services provided. The renovations are warm and inv We are always greeted by first name and with a smile. Service goes out of their way to explain all services provided. The renovations are warm and inviting. Top Notch! More

Print

Excellent and Convenient!!! New service center drive thru is very convenient and shuttle service is a great touch. When the service department goes that extra mile it shows and i New service center drive thru is very convenient and shuttle service is a great touch. When the service department goes that extra mile it shows and is much appreciated. Everyone was kind, courteous, and extremely helpful. Looking forward to the ease of my next service!!! More

Print

Great place to buy and service your Toyota. We just leased a 2015 Toyota 4 Runner from this Dealership. Steve has helped me in the past with a 2009 Camry I purchased there and was easy and know We just leased a 2015 Toyota 4 Runner from this Dealership. Steve has helped me in the past with a 2009 Camry I purchased there and was easy and knowledgeable to deal with. When my Wife and I decided to shop for an SUV Steve was very helpful and patient. After a few weeks and different Toyota model test drives we decided on a 4Runner lease. Steve helped us with our Toyota Sienna trade-in and finding the right Lease option with little back and forth and getting the sales manager involved that I have experienced in the past at other Dealerships. We service our vehicles ar Falmouth Toyota and always find the employees friendly and prices competitive with local repair shops. They don't steer customers into doing unnecessary repairs. Also the newly updated Dealership is spacious and comfortable to wait in while having service done to your vehicle. More

Print

Excellent Service with a Smile I have been coming to Falmouth Toyota for service on my vehicles for many years and I must say that they are beyond a doubt the best service team in t I have been coming to Falmouth Toyota for service on my vehicles for many years and I must say that they are beyond a doubt the best service team in the business. These guys treat you like family which is part of the reason why I drive all the way from Franklin, MA for service. Where should I start my review. In my last couple of visits I can share the following: Townsend Wells provided impeccable service from start to finish on the repairs to my Tundra. Jodi Martino dropped what she was doing to ensure that I was not waiting an extra minute for a rental car. Jared Neves squeezed me in on a busy weekend morning without an appointment on the books in a way that didn't make me feel like I was imposing. Taylor Voner with his considerable knowledge of my vehicle convinced me not to delay a very long overdue timing belt replacement in such a way that it was money well spent. Les Pike was extremely courteous and prompt in relaying messages to my service assistants when they were unavailable. Jesse Szumita went out of his was to refer me to a third party for some additional work that they felt could handle the repairs just as well and for considerably less money then if they were to replace the system new. It would not be right to mention the above folks without complimenting two of their managers Bob Andrews and Matt Murphy. Bob is an all around great guy that helps the rest of team really feel confident in what they are doing and represent. As for Matt Murphy you cannot say enough about a guy that goes out of his way every day to help ensure that this family business makes every customer feel like they want to both buy and service their vehicles with Falmouth Toyota. My sincerest thanks to all of you guys and the entire team at Falmouth Toyota! More

Print

15 Years of SERVICE Just bought my 2nd Toyoto from Falmouth Toyoto, because of their excellent service.. When I moved here from Calif. 15 years ago, I had a bad experien Just bought my 2nd Toyoto from Falmouth Toyoto, because of their excellent service.. When I moved here from Calif. 15 years ago, I had a bad experience with another dealership here in MA.. Then my dog trainer recommended Falmouth Toyoto. I purchased a new 2004 Sienna which took me and my lab across country twice with nary a problem! However - with over 200,000 mile (and so many memories) I had to say good by. And, the salesman and service department even understood how hard it was for me to give it up. Now I have a used Toyoto Rava 4 which they say will be just as good to me and I will like just as much. So fat they are correct. I've never been led astray by this service department and have always left knowing they were right - even when I did not want to hear it!!.. I am a 75 year old grama who was a manager of a service department (not cars) in California, so I think I am qualified to know excellent service. This is itI More

Print

Service I didn't purchase my Prius at Falmouth Toyota but when I moved to the Cape started having it serviced here. The scheduling is convenient, the staff f I didn't purchase my Prius at Falmouth Toyota but when I moved to the Cape started having it serviced here. The scheduling is convenient, the staff friendly and explain services and prices well. The new service facility and waiting area welcoming and comfortable. More

Print

Bought a new RAV4 Great dealer to do business with. This is our 6th Toyota that we have bought from Falmouth Toyota. Great service. If you have a problem just ask an Great dealer to do business with. This is our 6th Toyota that we have bought from Falmouth Toyota. Great service. If you have a problem just ask and they will work with you. Coby Signs is a great salesman. More

Print

Fast service turnaround I had a dying battery and although they were slammed with customers, they took me right away and managed to fit me in and get me out within the hour. I had a dying battery and although they were slammed with customers, they took me right away and managed to fit me in and get me out within the hour. I have used Falmouth Toyota service since my first toyota (1991) and have never been disappointed. More

Print