Jared Neves | Page 15

Excellent Service with a Smile I have been coming to Falmouth Toyota for service on my vehicles for many years and I must say that they are beyond a doubt the best service team in t I have been coming to Falmouth Toyota for service on my vehicles for many years and I must say that they are beyond a doubt the best service team in the business. These guys treat you like family which is part of the reason why I drive all the way from Franklin, MA for service. Where should I start my review. In my last couple of visits I can share the following: Townsend Wells provided impeccable service from start to finish on the repairs to my Tundra. Jodi Martino dropped what she was doing to ensure that I was not waiting an extra minute for a rental car. Jared Neves squeezed me in on a busy weekend morning without an appointment on the books in a way that didn't make me feel like I was imposing. Taylor Voner with his considerable knowledge of my vehicle convinced me not to delay a very long overdue timing belt replacement in such a way that it was money well spent. Les Pike was extremely courteous and prompt in relaying messages to my service assistants when they were unavailable. Jesse Szumita went out of his was to refer me to a third party for some additional work that they felt could handle the repairs just as well and for considerably less money then if they were to replace the system new. It would not be right to mention the above folks without complimenting two of their managers Bob Andrews and Matt Murphy. Bob is an all around great guy that helps the rest of team really feel confident in what they are doing and represent. As for Matt Murphy you cannot say enough about a guy that goes out of his way every day to help ensure that this family business makes every customer feel like they want to both buy and service their vehicles with Falmouth Toyota. My sincerest thanks to all of you guys and the entire team at Falmouth Toyota! More

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15 Years of SERVICE Just bought my 2nd Toyoto from Falmouth Toyoto, because of their excellent service.. When I moved here from Calif. 15 years ago, I had a bad experien Just bought my 2nd Toyoto from Falmouth Toyoto, because of their excellent service.. When I moved here from Calif. 15 years ago, I had a bad experience with another dealership here in MA.. Then my dog trainer recommended Falmouth Toyoto. I purchased a new 2004 Sienna which took me and my lab across country twice with nary a problem! However - with over 200,000 mile (and so many memories) I had to say good by. And, the salesman and service department even understood how hard it was for me to give it up. Now I have a used Toyoto Rava 4 which they say will be just as good to me and I will like just as much. So fat they are correct. I've never been led astray by this service department and have always left knowing they were right - even when I did not want to hear it!!.. I am a 75 year old grama who was a manager of a service department (not cars) in California, so I think I am qualified to know excellent service. This is itI More

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Service I didn't purchase my Prius at Falmouth Toyota but when I moved to the Cape started having it serviced here. The scheduling is convenient, the staff f I didn't purchase my Prius at Falmouth Toyota but when I moved to the Cape started having it serviced here. The scheduling is convenient, the staff friendly and explain services and prices well. The new service facility and waiting area welcoming and comfortable. More

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Bought a new RAV4 Great dealer to do business with. This is our 6th Toyota that we have bought from Falmouth Toyota. Great service. If you have a problem just ask an Great dealer to do business with. This is our 6th Toyota that we have bought from Falmouth Toyota. Great service. If you have a problem just ask and they will work with you. Coby Signs is a great salesman. More

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Fast service turnaround I had a dying battery and although they were slammed with customers, they took me right away and managed to fit me in and get me out within the hour. I had a dying battery and although they were slammed with customers, they took me right away and managed to fit me in and get me out within the hour. I have used Falmouth Toyota service since my first toyota (1991) and have never been disappointed. More

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Consistent excellence I have purchased 4 cars from FT recently. Also have all of them serviced there. They are constantly trying to improve. Thank you for working hard I have purchased 4 cars from FT recently. Also have all of them serviced there. They are constantly trying to improve. Thank you for working hard More

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Excellent Service Excellent service department . Fair pricing and accurate assessments of issues. Minimum wait time.The whole team gets involved to solve any difficult Excellent service department . Fair pricing and accurate assessments of issues. Minimum wait time.The whole team gets involved to solve any difficult problems. Very professional More

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Service is great Bought my 2007 Prius from Falmouth Toyota. Great car and the service has been 100% excellent. The new service area works well and is a real plus. Bought my 2007 Prius from Falmouth Toyota. Great car and the service has been 100% excellent. The new service area works well and is a real plus. More

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Always a pleasure to do business here When I had to make an emergency visit to my daughter's school (200 miles away) I was in need of a service visit. Even though they had no appointments When I had to make an emergency visit to my daughter's school (200 miles away) I was in need of a service visit. Even though they had no appointments available, Falmouth Toyota told me to come by at the end of the day and they would squeeze me in. I was so appreciative! Everyone at the dealership is so nice and also committed to doing their jobs quickly and expertly. It really is a pleasure doing business with them. More

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I feel like I won the lottery I usually don't write reviews. However... I have to gush. I am a single mom of three, and although I had an appointment scheduled for Dec 30, I I usually don't write reviews. However... I have to gush. I am a single mom of three, and although I had an appointment scheduled for Dec 30, I stopped by Falmouth Toyota last Saturday WITHOUT an appointment to see if maybe there was space for my overdue 30,000 mile checkup. When the service manager told me he could fit me in, I FELT LIKE I HIT THE LOTTERY! The manager gave me a ride to the golf course up the road so I could have lunch, and afterward I waited (napped) in the comfortable waiting room for about an hour. Because of their flexibility, I saved a valuable school vacation day with my kids. I am so grateful. I would call the Falmouth Toyota Service Center FAMILY FRIENDLY. Highly recommended. More

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