Jasmin Umanzor | Page 2

Crest Volvo Cars responded

We are glad to hear that you chose us for your tire service! We genuinely appreciate you taking the time to share your experience and for the kind rating. We do want to acknowledge your note about the air stem cap — attention to detail matters, and we appreciate you bringing that to our attention so we can continue to improve our process.

Crest Volvo Cars responded

Thank you for your review! We are so glad to hear that your car is running well and that our team was able to accommodate your schedule with fast service. We truly understand how valuable your time is, and we are pleased that we could make the process as convenient as possible for you. It means a great deal to know that the loaner car was helpful during your visit. We appreciate you taking the time to share your experience, and we look forward to continuing to provide you with reliable, efficient service whenever you need us!

Crest Volvo Cars responded

We are overjoyed to hear that you and your husband consistently have such wonderful experiences with us! It means a great deal to know that our communication and commitment to meeting your needs have made a positive impression. We truly value your continued trust and loyalty, and we look forward to providing you both with the same great experience for many years to come. Thank you for taking the time to share your kind words!

Crest Volvo Cars responded

We understand your frustration regarding the extended wait time during your appointment, and we are sorry to hear that you experienced a 2.5-hour delay. We recognize that your time is valuable, and we strive to provide timely service while maintaining the high standards you've come to expect from us. Your feedback helps us identify areas where we can enhance our scheduling and service efficiency.

Crest Volvo Cars responded

We greatly appreciate your loyal service relationship with us and your trust in bringing your XC90 to us year after year. It's wonderful to hear that you've consistently had great experiences and that our approach to service recommendations feels honest and transparent to you. Your feedback about our team's approach to additional services truly reflects our commitment to providing authentic, professional service. We value customers like you who recognize our dedication to recommending only what's needed rather than pushing unnecessary services. Thank you for taking the time to share your positive experience.

Crest Volvo Cars responded

We are elated to hear about your wonderful experience! It's truly heartwarming to know that we've provided you with the best automotive service experience you've had in Dallas. Your trust in us means everything, and we're honored to have earned your loyalty. Jasmin's exceptional communication and helpfulness clearly made your first service visit memorable, and we're so pleased that she was able to make the process easy and stress-free for you. Your kind words about her dedication reflect the genuine care and professionalism our entire team strives to provide every day. Thank you for taking the time to share your positive experience with us.

Crest Volvo Cars responded

We are disappointed to hear that your recent service experience did not meet the standards you expected. We understand your frustration. Your long-standing loyalty to the Volvo brand means a great deal to us, and we would like to discuss this further and work towards a resolution. Please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can better understand what happened during your visit and ensure your future experiences reflect the quality service that we strive to provide.

Crest Volvo Cars responded

Thank you for taking the time to share your positive feedback about how well your car was cared for. Reviews like yours help us continue to maintain the high standards we strive for, and we're grateful for customers like you who recognize the hard work our team puts in every day.

Crest Volvo Cars responded

We are concerned to hear about the email communication issues you have experienced. Your concerns are important to us, and we would appreciate the opportunity to discuss this further and work towards a resolution. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can address this issue and update our records properly.

Crest Volvo Cars responded

We are ecstatic to hear about your positive first experience with our service department! It's wonderful that our team provided you with professional and kind service during your routine maintenance visit. We're pleased that everyone you met made such a strong effort to ensure you felt well cared for. Your feedback means a great deal to us and reinforces our commitment to delivering exceptional service to every customer who walks through our doors.