Jason Artioli

Our 2019 Lincoln MKT needed the transmission replaced. The service and executive teams are professional and knowledgeable, kept us informed at every step, and provided us with a loaner during the repair. The service and executive teams are professional and knowledgeable, kept us informed at every step, and provided us with a loaner during the repair. While the cost was significant, they also did their best to work with us on a fair and equitable repair. I can't say enough about this dealership and service team, and highly recommend them for sales and service! More

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My car was returned under the Massachusetts Lemon Law. Disastrous experience. Poor service at the dealership. Thank God this was a lease because I got everything back on paying $1125/mo. for 14 months, Disastrous experience. Poor service at the dealership. Thank God this was a lease because I got everything back on paying $1125/mo. for 14 months, after $7600 downpayment and returning the car with ONLY! 3000K miles on it! The long story version with names..... Selling me a car was easy, but it was downhill for me from that point on. Within 6 weeks, the battery died, thankfully in my own garage, but I had to have the dealership pick up my car on a flatbed. Ongoing problems included my phone never hooked up to the Infotainment system (neither did my husband's new I phone), the LCD touchscreen would dim out during driving, the navigation system never worked, etc. My salesperson, Brooke Gubala, failed to get my phone to communicate with the car and never followed up during the initial months of owning my car; never checked in to see how things were going. Probably, because she sold me a lemon, and so her job was done. Her husband Jason, and Rob the head mechanic (?) in the repair department, made me feel like I was the problem. They would hold my car in the shop for days, never being able to fix the Infotainment system. One time, my husband and I drove home from a long trip with no radio, no nothing! Everything Infotainment and navigation was dead. My brakes continually squeaked and I got the "Well, a service tech drove it home and back and we couldn't reproduce what you're saying is happening." On the battery giving me trouble, I was told I didn't work far enough from home for the battery to recharge itself. My husband was like "They're giving you a line!" Exactly! The Nautilus 2024 was rolled out with sooo many problems and never should have been released! Cushy ride - yes! Beautiful cabin - yes! Infotainment system horrible - yes! Was I afraid to drive it? - yes! After several times of my Black Label (very expensive monthly payments but this was my first ever new car - a gift to my 58 yr old self!) going back to the shop, I requested to return the car. Enter in more people into the equation! Months went by with several emails and people taking forever to resolve the situation, and the return process .... ahem .... "negotiations" to return the car began. I wanted a "deal" to get a new Nautilus, thinking that my car was just a misfit. Corporate Lincoln would only give me a $2500 "client credit". I wanted $7500 because of my aggravation and having to change my lifestyle because of this car. What about keeping me "in the Lincoln family"? They REALLY DIDN'T CARE. Starting conversations with Adam Waltemire, who I went through more trying to fix the car - infotainment, rotors, a door issue, I was introduced to Corporate Marie Dijak, my Lincoln Repurchase Coordinator. She was flat, unbending and often unavailable. So many emails and voice messages! I explained, several times, I felt endangered because the touch screen always dimmed out and was a distraction from the road. I just drove the short drive to work, and that’s it. I paid a lot of money for the “back and forth” with little that I received from this high end car! Doing the math, I paid $7.04 per mile, aside of gas, per mile that I drove the car! I could have Ubered for a better deal! . After one of my car's visits, Lincoln gave me a $250 gift certificate for my trouble and aggravation. But guess what - Marie Dijak TOOK IT BACK, claiming it was a "car payment". I spent that gift certificate! Manager Jeremy Hayes never even apologized when the repurchase check was picked up. The car was returned with 3,000 miles on it. I owned it for 14 months. I moved on to a Lexus RX 350h and haven't had one problem. Would I ever buy another Lincoln? Never. Neither will my family, friends or practice full of patients because they all saw me suffer with this car. Maybe someone else on this site will think twice before being "wooed" by the perceived value of the Lincoln family of vehicles. More

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I have been taking my car for service at Herb Chambers Lincoln Mercury in Norwood for years. I am treated very well and always get great service. Lincoln Mercury in Norwood for years. I am treated very well and always get great service. More

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Always good service from Jason and team in the service dept. they always treat me well. dept. they always treat me well. More

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Awesome service from Robert and his team! Thanks so much for making our service appt so easy! Thanks so much for making our service appt so easy! More

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My experience with the service department at Herm Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers detailing our experience. In summary, Herb Chambers did two things that yielded a horrific customer experience: 1) Demonstrated a practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one 2) Nobody at Herb Chambers, including the General Manager, ever disputed this set of facts. At a minimum, I would have expected an apology and an admission that something had gone wrong here. We did end up trading in the car. We were not happy with the trade-in offer we received from Herb Chambers but we took it anyway. We just wanted to be permanently done with an organization whose customer service had proven to be awful. -John M __________email to Herb Chambers__________ Hi xxx, I am, in fact, very dissatisfied with the service we have received on our Lincoln Navigator over the past two months. On January 30, the car was in for service. Standard service was performed and no major issues were noted. On March 12, the car was in for service on the brakes and we noted that it was kind of jerky when we were driving it. After we were charged $2,315.82 for the brake repair, you checked the transmission due to the noted jerky driving and told us the transmission would need to be replaced or rebuilt. We decided to have the work done in order to keep the car for a few more years. So we brought the car back in on April 3 for the transmission work. When dropping the car off for that work, we noted new issues with the steering wheel and pre-collision assist. After you had our car for two weeks and charged us $7,540.86 to rebuild the transmission, we were told it would be approximately an additional $3,500 to fix the newly discovered issues. Now, as of Tuesday May 6, the parking brake has malfunctioned. The car is in our garage with the parking brake engaged and the “parking brake malfunction” alert going off. We cannot get the brake disengaged, even after shutting down the battery and trying a reset of the function. The car is stuck in our garage and we cannot move it. We are furious that we have owned the car for less than five years and all of these costly issues have arisen in rapid succession within 10,000 miles of the warranty expiring. Furthermore, the practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one. We would like to give Herb Chambers Lincoln a chance to do the right thing here. We would like you to have the car towed from our garage in Newton to Herb Chambers Lincoln and we would like you to purchase the car from us for $35,000. The Blue Book Value for the Lincoln Navigator is $35-40K. Given the recent work done to the car and the borderline unethical manner in which you charged for repairs before quoting the next reports, this is a very fair offer. Please respond to this email or call me at 617-xxx-xxxx as soon as you are able. I am currently without an operational car and obviously need to resolve this immediately. More

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Just had a great first service on our Lincoln Corsair. We’ve been customers at Herb Chambers for years. Sales and service staff are excellent. We’ve been customers at Herb Chambers for years. Sales and service staff are excellent. More

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Chambers makes having your car serviced easy. Never had to leave my house, car was picked up and loaner dropped off. Car was returned when serving was completed. Great service Herb Chambers. Never had to leave my house, car was picked up and loaner dropped off. Car was returned when serving was completed. Great service Herb Chambers. More

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I called Jason last week to set up an appointment for an oil change and service check and he immediately scheduled an appointment for me that afternoon with their own very convenient mobile service! These g oil change and service check and he immediately scheduled an appointment for me that afternoon with their own very convenient mobile service! These guys were great! Justin and Andrew arrived at my house right on time and did an excellent job from a full oil change to tire rotation; topped all fluids and did a full inspection on the vehicle! I couldn’t have been more pleased with their speedy response to my call and for the exceptional customer service and true professionalism of their team! Great job! Many thanks to all! More

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Thanks for your assistance and kindness! I do miss the video reviews that I used to get of the mechanic giving you the visuals of recommendations or work performed. I do miss the video reviews that I used to get of the mechanic giving you the visuals of recommendations or work performed. More

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