Jeremy Hayes

My car was returned under the Massachusetts Lemon Law. Disastrous experience. Poor service at the dealership. Thank God this was a lease because I got everything back on paying $1125/mo. for 14 months, Disastrous experience. Poor service at the dealership. Thank God this was a lease because I got everything back on paying $1125/mo. for 14 months, after $7600 downpayment and returning the car with ONLY! 3000K miles on it! The long story version with names..... Selling me a car was easy, but it was downhill for me from that point on. Within 6 weeks, the battery died, thankfully in my own garage, but I had to have the dealership pick up my car on a flatbed. Ongoing problems included my phone never hooked up to the Infotainment system (neither did my husband's new I phone), the LCD touchscreen would dim out during driving, the navigation system never worked, etc. My salesperson, Brooke Gubala, failed to get my phone to communicate with the car and never followed up during the initial months of owning my car; never checked in to see how things were going. Probably, because she sold me a lemon, and so her job was done. Her husband Jason, and Rob the head mechanic (?) in the repair department, made me feel like I was the problem. They would hold my car in the shop for days, never being able to fix the Infotainment system. One time, my husband and I drove home from a long trip with no radio, no nothing! Everything Infotainment and navigation was dead. My brakes continually squeaked and I got the "Well, a service tech drove it home and back and we couldn't reproduce what you're saying is happening." On the battery giving me trouble, I was told I didn't work far enough from home for the battery to recharge itself. My husband was like "They're giving you a line!" Exactly! The Nautilus 2024 was rolled out with sooo many problems and never should have been released! Cushy ride - yes! Beautiful cabin - yes! Infotainment system horrible - yes! Was I afraid to drive it? - yes! After several times of my Black Label (very expensive monthly payments but this was my first ever new car - a gift to my 58 yr old self!) going back to the shop, I requested to return the car. Enter in more people into the equation! Months went by with several emails and people taking forever to resolve the situation, and the return process .... ahem .... "negotiations" to return the car began. I wanted a "deal" to get a new Nautilus, thinking that my car was just a misfit. Corporate Lincoln would only give me a $2500 "client credit". I wanted $7500 because of my aggravation and having to change my lifestyle because of this car. What about keeping me "in the Lincoln family"? They REALLY DIDN'T CARE. Starting conversations with Adam Waltemire, who I went through more trying to fix the car - infotainment, rotors, a door issue, I was introduced to Corporate Marie Dijak, my Lincoln Repurchase Coordinator. She was flat, unbending and often unavailable. So many emails and voice messages! I explained, several times, I felt endangered because the touch screen always dimmed out and was a distraction from the road. I just drove the short drive to work, and that’s it. I paid a lot of money for the “back and forth” with little that I received from this high end car! Doing the math, I paid $7.04 per mile, aside of gas, per mile that I drove the car! I could have Ubered for a better deal! . After one of my car's visits, Lincoln gave me a $250 gift certificate for my trouble and aggravation. But guess what - Marie Dijak TOOK IT BACK, claiming it was a "car payment". I spent that gift certificate! Manager Jeremy Hayes never even apologized when the repurchase check was picked up. The car was returned with 3,000 miles on it. I owned it for 14 months. I moved on to a Lexus RX 350h and haven't had one problem. Would I ever buy another Lincoln? Never. Neither will my family, friends or practice full of patients because they all saw me suffer with this car. Maybe someone else on this site will think twice before being "wooed" by the perceived value of the Lincoln family of vehicles. More

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Wow! What a great experience.. Start to finish. No pressure, just the facts. Ryan was our Sales Consultant, extremely knowledgeable, answered questions b What a great experience.. Start to finish. No pressure, just the facts. Ryan was our Sales Consultant, extremely knowledgeable, answered questions before I even asked them, check in with me to let me know how long we may need to wait. I know they were busy but they make you feel like you’re the only person in the place. Jim the Business Manager, diligently processes paper work, no pressure to upsell. Just listen to my needs and made it happen. Oh most importantly under budget…Forget the rest shop here. More

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Ryan was very professional and very understanding of my preferences. The entire staff was friendly, helpful and professional. preferences. The entire staff was friendly, helpful and professional. More

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Excellent service and very professional! We are a repeat customer due to the excellent customer service provided! We are a repeat customer due to the excellent customer service provided! More

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Great experience buying a new Nautilus from our salesman, Ryan. Extremely professional, courteous and welcoming dealership! Ryan. Extremely professional, courteous and welcoming dealership! More

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Always a pleasure to visit Rob and the guys at Lincoln. Always courteous and professional. Always courteous and professional. More

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Everyone was very helpful! Herb Chambers cares about its customers. It was a great experience. Herb Chambers cares about its customers. It was a great experience. More

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Great price and service on new Navigator, A plus! Greg Mirabile did an excellent job ! Greg Mirabile did an excellent job ! More

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Mr. Mirabile is my sales consultant. I am leasing a 2024 Lincoln Grand Touring Corsair Hybrid. This is only my third new car since 1996. Mr. Mirabile is a spectacular representative for Lincoln and Herb Cha Lincoln Grand Touring Corsair Hybrid. This is only my third new car since 1996. Mr. Mirabile is a spectacular representative for Lincoln and Herb Chambers. There are obvious changes in cars since my prior purchase of a Mercury Milan Hybrid in 2010. LOL! Mr. Mirabile was graciously willing to take the time to demonstrate all the changes in the new car relative to the last one. The experience has been spectacular in every respect! Best Regards RMC MD More

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We have been going to this dealership for many years. We keep going back because they are all so wonderful. They go above and beyond every time. We keep going back because they are all so wonderful. They go above and beyond every time. More

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