Jason Carson | Page 2

My car is still under warranty and I started hearing a popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my vehicle is still under bumper to bumper warranty. Brandon Bertram talked with my husband and I. He told us that he talked to Jason Carson and they would pay to fix it. He said they would call us when the parts come in. This was on 11-24-2020. I have called multiple times since then and they will not return my calls and when I spoke to someone they said they don't know why the parts have not been ordered but they would find out and return our call.. I am convinced that they just do not want to pay to fix it. Also I have had my oil changed here several times and it has taken 2 hours each time to have a simple oil change on a car. Their customer service is not good .I'm very dissatisfied with my overall experience. More

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Toyota Knoxville failed to diagnose and repair my air conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On t conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On the third visit, they wanted more than $700 additional for the final repair ($1800+ total). I took my truck to Fox Toyota in Clinton, who made the identical final repair for $355. More

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A den of liars and thief's, and it starts at the top with Jason. Ask around Knoxville and read the reviews, this dealership has a history of taking advantage of many. Heed the warnings and do your research. Jason. Ask around Knoxville and read the reviews, this dealership has a history of taking advantage of many. Heed the warnings and do your research. More

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Honest and dependable service. Salesman,Eric Abbott, went overboard to make sure I was happy with my purchase! Made my buying a good experience and made sure everything was done to Salesman,Eric Abbott, went overboard to make sure I was happy with my purchase! Made my buying a good experience and made sure everything was done to my satisfaction. More

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Don't buy used! We were sold on the 150 point "thorough" inspection and that "no used vehicle is put on the lot without all issues being fixed". We have spent almost We were sold on the 150 point "thorough" inspection and that "no used vehicle is put on the lot without all issues being fixed". We have spent almost $3,000 in repairs on the used car we purchased within 30 days of purchase! First issue on the drive home was no heat. Took back next day and we were told the heater core was out which would be around $2,000 and could we "help out" with about $500 of the repair? We had the car less than 24 hours! Heater core replacement is actually around $600-700 with labor, not $2000! They did fix this problem, but the worst was yet to come! Leaking valve cover gaskets, transmission oil lines and cooler, rear main seal and radiator ALL have had to be replaced!!! I emailed several managers and finally got a response that they're sorry for the inconvenience. NEVER will I purchase a new or used vehicle here! I would like to add that our salesman was wonderful. I feel bad for him as he had tremendous faith in the dealership and the 150 point inspection! More

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Excellent service department Have all three of my cars serviced here; just bought a new 2019 4RUNNER Limited this week. Good service good prices good customer service . I would re Have all three of my cars serviced here; just bought a new 2019 4RUNNER Limited this week. Good service good prices good customer service . I would recommend this dealership More

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Knowledgeable staff The entire staff was helpful, friendly and accommodating, not overbearing or pushy at all. They listened to what I wanted and did their best to make The entire staff was helpful, friendly and accommodating, not overbearing or pushy at all. They listened to what I wanted and did their best to make sure I was satisfied. Thank you! More

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Excellent personal care The Manager, Finance person and Salesman were straightforward and relaxed, exerted no pressure, and made sure I got exactly the vehicle that I wanted. The Manager, Finance person and Salesman were straightforward and relaxed, exerted no pressure, and made sure I got exactly the vehicle that I wanted. I left feeling completely satisfied with my purchase. More

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Wonderful experience Wade went above and beyond to make sure I got the car that I wanted! He even drove the car that I was looking at to my place of work so that I could Wade went above and beyond to make sure I got the car that I wanted! He even drove the car that I was looking at to my place of work so that I could try it out. He was very professional and helpful in the process. I would highly recommend him! More

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Great experience, but a little slow. Chuck helped us purchase our car. His attention to detail is second to none, and he is likely the hardest working person there. The experience was goo Chuck helped us purchase our car. His attention to detail is second to none, and he is likely the hardest working person there. The experience was good over all, but financing was slow. Our impression of everyone was good, except for Scott Begley, who made it very clear that he was upset about having to work on our deal himself instead of delegating it to someone under him. He really needs an attitude adjustment, and should be kept in an office far from customers. Other than that great! Thanks Chuck!! More

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