Always great customer service and I trust the service
guys to take care of my car.
guys to take care of my car.
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by CHALONEMARIE
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2023 -
Burnsville Toyota responded
We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our team. I am happy to hear that you can trust us with your vehicle and hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon!
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Friendly and efficient.
The service was completed as mentioned. The associate answered all of my questions.
The service was completed as mentioned. The associate answered all of my questions.
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by GABBOTT
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2023 -
Burnsville Toyota responded
Thank you so much for taking the time to write such great feedback, Gabbott. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Jul 30, 2023 -
GABBOTT responded
Mike
I did not receive the multi point inspection report. Can you send that?
You noticed the tire has issue needs to change
Thank
you for the service, and the advice to change tires..appreciated
you for the service, and the advice to change tires..appreciated
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by hibaburale
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2023 -
Burnsville Toyota responded
Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business!
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
On page 1.
Quanity 2Description Super Long Life C Cost$26.66x2eee explain what the items explain $53.32 Please explain what the items are for. Thank you.
Quanity 2Description Super Long Life C Cost$26.66x2eee explain what the items explain $53.32 Please explain what the items are for. Thank you.
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by dld.daggett
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2023 -
Burnsville Toyota responded
Hello! Please reach out to me at your convenience, so I can help you with any questions about your service!
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
For the first time since I purchased my 2013 Prius, I
feel like I was a victim of an attempted scam! On my last service visit the advisor, Nolan, the advisor for the most recent visit, confirmed that I w
feel like I was a victim of an attempted scam! On my last service visit the advisor, Nolan, the advisor for the most recent visit, confirmed that I was informed my Prius rear brakes needed replacement. The brake pad thickness was 2-3mm on the rear brakes. So when I scheduled the most recent maintenance appointment, I included the rear brake work. While running some errands during the maintenance work, I received a video from the technician showing how the work was going and the results of his testing. In the video, he stated the rear brakes were 6mm and needed no replacement. It felt to me that I was about to spend $531.00 dollars that weren't necessary! To compound this disillusion of a scam, when I called to make sure this unnecessary brake work was not performed, all of a sudden, Nolan nor anyone else, could be located to stop the fraudulent brake work prior to being done. So I hustled back to the shop to stop it.
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by glb615
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2023 -
Burnsville Toyota responded
Thank you for taking the time to share your recent experience at Burnsville Toyota. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Jason is always courteous.
Attentive and is always very helpful to work with my schedule gets things done in a timely manner.
Attentive and is always very helpful to work with my schedule gets things done in a timely manner.
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by RKISSNER0
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2023 -
Burnsville Toyota responded
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care!
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
I was happy with the service and was delighted when warm
chocolate chip cookies were provided.
chocolate chip cookies were provided.
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by COLBERTFAN4268
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2023 -
Burnsville Toyota responded
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care!
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
The person that helped me was racist and very rude and
didn’t even help me
didn’t even help me
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by josevillalta79
Service Price Transparency
Jul 05, 2023 -
Burnsville Toyota responded
We acknowledge your review and are currently looking into the events you’ve detailed.
Great customer service.
And quick service as well. Clean and spacious waiting room. Good job people!
And quick service as well. Clean and spacious waiting room. Good job people!
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by bergheric51
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2023 -
Burnsville Toyota responded
To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again!
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Work was not done in a timely manner, greasy handprints
everywhere and seat broken. Have to return to fix what burnsville Toyota broke. Very unsatisfied.
everywhere and seat broken. Have to return to fix what burnsville Toyota broke. Very unsatisfied.
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by teffienick
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
Burnsville Toyota responded
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Jun 27, 2023 -
teffienick responded
Please call Nick at 612-203-5483.