Jason Cote | Page 11

This was a terrific buying experience, the best I've had. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. He quickly sent me a quote that was very reasonable, and followed it he next day with another email telling me of a rebate Mazda had just added, and telling me to lower his price by that amount. When I asked for a color he didn't have, Jesse offered to find one, and did even better by locating a left-over car after I said I'd seen some available. Jason Cote handled the actual delivery, as it was Jesse's day off. I met and dealt with several people there. Matt Lynch in the service department stood out, not only explaining the maintenance schedule on my car and the services they offer, but in setting me up quickly with a spare key. I traveled more than an hour to get to the dealership and would cheerfully go farther than that to buy from them. More

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I purchased my 2004 Mazda 6S new from North End with only 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been hone 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been honest and fair. They notify me of recalls and tell me when a repair or scheduled maintenance is coming up so that I can prepare financially and/or research options (e.g. type of tires). In recent years, the service department personnel have become even friendlier. They are friendlier on the phone and in person, schedule me for service on short notice, advice me of cost saving options, and treat me as a friend. When I go in with a mechanical issue or concern, they take the time to explain the diagnosis, why the problem occurred, and my options. Roger, the parts department staff, the technicians, and all North End staff that I have encountered over the years are knowledgeable, work hard, take pride in their jobs, and do much more than what is required of them. I believe in the North End Service Department and, after purchasing a used vehicle from them with Jason Cote a month ago, plan on having my family’s second vehicle serviced there as well. North End Mazda values the business of their customers and expresses it through their actions. When I first started getting my car serviced there, I was surprised that they washed my car when I got it serviced. It was really nice, saved me time, and kept me proud of my Mazda. Over the years, I have had to get extensive work done on my vehicle on several occasions after hitting a pregnant deer, running over a raccoon on the highway, being victim of a hit and run in a parking lot, getting dented rims and flat tires on potholes, etc. Depending on the extent of the damage, North End either fixed my car or recommended a body shop and helped me make arrangements. While they were fixing my vehicle, they sometimes let me use a rental vehicle. In fact, when I purchased the used vehicle, our trade-in was inoperable and we were given a rental car so that we could both go to work while it was being prepared. Thanks to North End and their staff, after years of ownership, I am still proud of my Mazda! More

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My wife and I spent some time test-driving different cars from different dealerships. We had the ride and experience in mind that we wanted, but not the make or model. Jason was very patient and thoughtful from different dealerships. We had the ride and experience in mind that we wanted, but not the make or model. Jason was very patient and thoughtful throughout the process. We still had a few cars outside the dealership to test-drive and he was understanding. We felt no pressure, just good information. Jason listened to our needs and helped us make the right choices based on what we were looking for. He found a way to get us the cars we wanted in the styles we wanted instead of trying to sell us something "on the lot". Jason did an excellent job helping us. The service people, finance specialist and sales manager were also very polite and helpful. I wound up driving away in a Mazda-3 and my wife bought a CX-7. We love the cars and would very highly recommend looking at North End Mazda for a positive experience and great cars. More

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Jason went above and beyond to help us as we shopped for 2 cars. He took the time to help us explore both new and used cars. He was also patient with us in the amount of time it took for us to finally settl 2 cars. He took the time to help us explore both new and used cars. He was also patient with us in the amount of time it took for us to finally settle on our decisions. I appreciated his ability to listen to my needs and not push me in a different direction. We admired his ability to be helpful yet not pushy. That definitely worked to his advantage. Jesse made us feel confident that we were getting the best deal we could and that we would be well cared for in the future. My only complaint was that my Tribute was not detailed very well upon delivery. Jason noticed this immediatelty and promised me a free detail next visit. All is well. My husband's new car was detailed beautifully. More

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Jason went above and beyond what I expected in looking for a used car. He asked several questions initially about what I wanted. He found EXACTLY what I was looking for, and then some. Jason explained for a used car. He asked several questions initially about what I wanted. He found EXACTLY what I was looking for, and then some. Jason explained the CPO (which was a HUGE selling feature)and he worked with me to achieve a price that I could afford. Bottom line, I got the car that was #1 on my list and I feel that I got a terrific deal with no strings attached. Jason and Jesse (manager) were pleasant to deal with and I will highly recommend North End Mazda to anyone! Thanks! Jillian Jowders More

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I just purchased my first Mazda ever. If the performance of the car ends up being as good as the service I received from Jason I could very well be a long time client of Mazda. Jason was not just friendl of the car ends up being as good as the service I received from Jason I could very well be a long time client of Mazda. Jason was not just friendly and respectful but very knowledgeable of the car and patient with every question I had. Great work Jason and thank you for making my first Mazda experience a very good one!! More

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Two days ago I purchased a new Mazda3 from your Two days ago I purchased a new Mazda3 from your dealership. I wanted to send you a quick note to let you know that i had an excellent overall exp Two days ago I purchased a new Mazda3 from your dealership. I wanted to send you a quick note to let you know that i had an excellent overall experience dealing with your staff, including Jason Cote,Tom Liddle ,and Jesse Manning. It was a pleasure dealing with all these individuals and they provided a first rate customer experience for me. I especially wanted to mention that the courtesy and customer service provided to me by Jason C and Tom L was absolutely outstanding, Jason even went as far as to share his peanut butter M&M's with me :) Both these gentlemen went above and beyond to make sure every little question/info i was looking for was answered and made available, even after i had signed the deal. I will absolutely visit your dealership for my next car and will recommend it highly to my friends and colleagues. Thank you for a wonderful car buying experience. More

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North End Mazda in Lunenburg, MA has the absolute best customer service. Every staff member there is very friendly and is always there to help you out. I bought a 2004 mazda RX-8 a couple of months ago. J customer service. Every staff member there is very friendly and is always there to help you out. I bought a 2004 mazda RX-8 a couple of months ago. Jason was the salesperson who sold me the car. He was very helpful. He answered all the questions I had. I then met with Tom to do all the final paperwork. Tom was very helpful as well. He explained everything in detail. Unfortunately, after only owning the RX-8 for a little over a month, I hit a deer and the car is totaled. I called North End Mazda and told them what happened and they were there for me and helped me out. The service department manager Roger was very helpful and friendly when I needed a loaner vehicle. I ended up finding another mazda, a 2003 mazda 6 on the colonial website, and Jason was able to get it shipped up to North End Mazda, where i purchased the RX-8. I went down there and Jason and Tom helped me fill out the paperwork for the mazda 6. North End Mazda is by far the best dealership around. They went out of their way just to help me. Jason was so helpful that he actually spoke with my insurance company and was able to get me more money for my totaled vehicle! If you want the best customer service, the friendliest staff, and the lowest priced vehicles, go to North End Mazda! More

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Jason was very helpful in showing us to the used car we requested to see. We then test drove it and chose to purchase it. Arrangements were made to complete financing the next day with Andrew. We received requested to see. We then test drove it and chose to purchase it. Arrangements were made to complete financing the next day with Andrew. We received delivery within three days. Great experience at this dealership. I'll tell you about the service after Wednesday. Making an appointment for a TCS/ABS light was quick and painless with Roger. I hope the service visit itself goes as well. More

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I had a great experience at Northend Mazda. Jason was my salesman and was extremely easy to work with. He answered all my questions and was never pushy. Once we agreed on a price for the car, Jason handed m salesman and was extremely easy to work with. He answered all my questions and was never pushy. Once we agreed on a price for the car, Jason handed me over to Tom who handled all the paperwork. Like Jason, Tom was very friendly and helpful. We agreed on a date/time to take delivery and when I got to Northend everything was ready for me to sign. Jason did a great job going through and explaining everything I needed to know about the car and I was on my way in about an hour. This is the second vehicle I have purchased and I expect to purchase my 3rd from Northend when the time comes. This customer is highly satisfied and would recommend Northend to anyone. More

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