Jason Cote | Page 12

A Trustworthy Dealership? You bet!! Women are often treated terribly by folks working in the auto industry, be it for repairs or sales, so as a woman, I am always hesitant and anxious ab Women are often treated terribly by folks working in the auto industry, be it for repairs or sales, so as a woman, I am always hesitant and anxious about my car. The experience with North End Mazda ran diametrically opposed to the norm. It began with my inquiry about a Mini Cooper for sale that I sent via their website. My first contact was with Mark Atkinson. He didn't send me a sales email, rather, he asked me for my permission to contact me to talk about the car and answer any of my questions! I was so impressed by this respectful approach that I immediately responded via email. I had a number of questions that Mark answered and, again, he applied no pressure to come test drive the car or to push me toward a sale. A few days after the initial contact, I made an appointment to test drive the car I had seen...a used Mini Cooper. I took a friend with me, another female, and Mark again was friendly, helpful, and respectful. He had the car running and waiting for us. We were allowed to test drive the car by ourselves....something the other dealership I visited didn't allow. I fell in love with the car during the test drive. Mark asked us how we liked it and if there were any problems with the vehicle. I initiated the negotiations. That was so refreshing! Instead of chomping at the bit to make the sale, Mark was concerned about our experience with the car. The negotiations were quick, fair, and honest. I came with a preapproved bank loan and worked with Jason Cote who found me a better deal at another bank! The car came with a warranty and I decided to purchase the extended warranty that covers more than I could even list here...an excellent warranty program! The day I picked up my car, it was raining buckets outside but that didn't deter Mark from squatting in the pouring rain to put on my new plates and make sure everything was in order before I drove away. He didn't just shake my hand "good-bye" but made sure I had his cell phone number to call him if there were any problems, concerns, or questions about the vehicle...and not just for now but for as long as I have the car. While Mark was tending to the set up of my car and registration and so forth, Jesse Manning stopped in and we had a nice chat. I expressed how much I appreciated Mark's approach and that I was treated with respect and dignity and fairness. Jesse explained his philosophy that is shared by the staff at North End Mazda, and that is everyone deserves to be treated well and an honest business is the only kind of business worth having. I had to drive 1.5 hours to get to the dealership, but every minute and every mile was so worth it! Courteous, respectful, honest staff that helped to put me into the vehicle of my dreams at a price I could afford...and even saved me money over my own bank of 10-years! I look forward to regular visits to Lunenburg and North End Mazda for all of my servicing needs and future vehicle purchases. I thought a trustworthy car dealership was an oxymoron...turns out, North End Mazda is the real deal...a TRUSTWORTHY car dealership! I am so grateful for their help, for making the purchase of this car a pleasant experience, and treating me like an intelligent, competent adult worthy of respect. For every woman (and man) out there....this is the place for your automotive needs! More

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North End Mazda has been a pleasure to deal with for four years now. This time I talked with Mark Atkinson in sales at the dealership about trading in my Mazda 3 for a larger vehicle to accommodate a growin years now. This time I talked with Mark Atkinson in sales at the dealership about trading in my Mazda 3 for a larger vehicle to accommodate a growing family. Mark was very thorough in his questions and his responses to make sure I was in the vehicle that was best for me. The sales process was smooth and very comfortable, with no pressure. Just a friendly discussion. I received a price on both the vehicle (Mazda 6) I was purchasing and the trade in on my Mazda 3. Mark made sure I knew my vehicle, was very friendly and courteous, making sure that I got what I wanted and needed in my new car. Jason Cote in finance made sure the numbers worked, again a very smooth and painless process for me thanks to him. This is my family's fourth vehicle from North End Mazda and my first from Mark. I can't recommend Mark or the dealership enough. Not to mention that the vehicle is a great fit for me and my family! More

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Between me and my husband this makes our 5th purchase from Northend Mazda. The Mazda brand is by far the best we have ever owned but Northend is also by far the best dealer also. They go above and beyond from Northend Mazda. The Mazda brand is by far the best we have ever owned but Northend is also by far the best dealer also. They go above and beyond to help you find a vehicle to meet your needs and then they take it a step further and give as much help with financials as possible. When you work with them they treat you like well-loved family. They never hard sell. It took me nearly a month and 3 test drives to finally decide to buy and they never pressured me. My hesitation had nothing to do with brand name but everything with my worries about having a teen driving in the near future and wanting to do what is best for that situation. When I had questions, there was always someone available to answer via phone or e-mail. I got a great deal on my trade in (which I bought from them) and absolutely love my new 3 hatchback. I cannot recommend these guys enough!! More

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We had a wonderful experience here with Wayne! A great environment with no pressure to buy and confidence in their cars. We will definitely be back for our next car! Thanks again! environment with no pressure to buy and confidence in their cars. We will definitely be back for our next car! Thanks again! More

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We purchased a new Mazda 6 from Jason Cote back in July 2012 and had a terrific experience. Car shopping after "credit issues" just plain stinks. Every dealer you go to tells you they can get you financi 2012 and had a terrific experience. Car shopping after "credit issues" just plain stinks. Every dealer you go to tells you they can get you financing - then you find out it's at 10% for 84 months. Not at North End. Jason and Tom know their lenders and work to get the best deal possible for YOU. Jason is up-front, no BS, and no pressure. He knows what current rates and programs are, and can give you a very close estimate of payments on any vehicle within minutes, You don't spend 3 hours in the showroom while he tries to talk you into more car than you need or more options that you can't afford. He doesn't make 37 trips back and forth between his manager and his financing department. He really, truly is there to get you the best deal he can on the right car for you. Fast forward 6 months and we were vehicle shopping again for a second car/truck. I was primarily in the market for a full-size pickup and looked at Chevys, Fords, Nissans, Dodges, etc. I became less enthusiastic about the process with each dealer I visited, each one a time-sucking 3 hours or more of agony as I waited in some salesman's chair for a test drive, price quote, financing question, etc. Why can't it be easy? Completely disgusted with the whole process, I came to grips with the realization that I could not afford a pickup for the monthly payment in my head and instead focused on a SUV/crossover. We loved our Mazda 6, and had no doubt I would love a CX-5, so I picked up the phone and told Jason I was on my way. When we walked in to North End Jason was there to greet us with a smile despite the fact he was already staying past his initial departure time just for us, and he had us on a test drive within minutes. He assured me he could get me into an AWD CX-5 at the terms I was looking for, and he didn't disappoint. In under two hours we had signed papers on a new ride, at a lower rate and less months than our first car. All they needed to do was prep and register it and we could drive it away the next day. The service department even managed to squeeze in an oil change on the Mazda 6 while we were there for the new-vehicle pickup. After two great experiences at North End, you would have a hard time convincing me to go anywhere else. More

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Buying my car from North End Mazda has never been easier. It is all because of Jason Cote. He made the whole process stress free, fun and I wouldn't go any where else or work with anyone else to buy my cars It is all because of Jason Cote. He made the whole process stress free, fun and I wouldn't go any where else or work with anyone else to buy my cars in the future. I cannot thank Jason enough for his patience, perserverance and dedication to making my experience the best one ever. More

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wwe were happy with the deal we got on our new mazda 5. jason was very helpful and return all our phone calls during the process jason was very helpful and return all our phone calls during the process More

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Thanks to NorthEndMazda team and especially to Jason who helped me a lot in this transaction. I bought a motorcycle that I imported into Canada and they helped me a lot in the importation process. My satisf helped me a lot in this transaction. I bought a motorcycle that I imported into Canada and they helped me a lot in the importation process. My satisfaction seemed to be the only thing they expected. What an amaizing Team! I would recommande this Dealer to anybody! More

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This was a terrific buying experience, the best I've had. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. He quickly sent me a quote that was very reasonable, and followed it he next day with another email telling me of a rebate Mazda had just added, and telling me to lower his price by that amount. When I asked for a color he didn't have, Jesse offered to find one, and did even better by locating a left-over car after I said I'd seen some available. Jason Cote handled the actual delivery, as it was Jesse's day off. I met and dealt with several people there. Matt Lynch in the service department stood out, not only explaining the maintenance schedule on my car and the services they offer, but in setting me up quickly with a spare key. I traveled more than an hour to get to the dealership and would cheerfully go farther than that to buy from them. More

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I purchased my 2004 Mazda 6S new from North End with only 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been hone 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been honest and fair. They notify me of recalls and tell me when a repair or scheduled maintenance is coming up so that I can prepare financially and/or research options (e.g. type of tires). In recent years, the service department personnel have become even friendlier. They are friendlier on the phone and in person, schedule me for service on short notice, advice me of cost saving options, and treat me as a friend. When I go in with a mechanical issue or concern, they take the time to explain the diagnosis, why the problem occurred, and my options. Roger, the parts department staff, the technicians, and all North End staff that I have encountered over the years are knowledgeable, work hard, take pride in their jobs, and do much more than what is required of them. I believe in the North End Service Department and, after purchasing a used vehicle from them with Jason Cote a month ago, plan on having my family’s second vehicle serviced there as well. North End Mazda values the business of their customers and expresses it through their actions. When I first started getting my car serviced there, I was surprised that they washed my car when I got it serviced. It was really nice, saved me time, and kept me proud of my Mazda. Over the years, I have had to get extensive work done on my vehicle on several occasions after hitting a pregnant deer, running over a raccoon on the highway, being victim of a hit and run in a parking lot, getting dented rims and flat tires on potholes, etc. Depending on the extent of the damage, North End either fixed my car or recommended a body shop and helped me make arrangements. While they were fixing my vehicle, they sometimes let me use a rental vehicle. In fact, when I purchased the used vehicle, our trade-in was inoperable and we were given a rental car so that we could both go to work while it was being prepared. Thanks to North End and their staff, after years of ownership, I am still proud of my Mazda! More

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