Jason Halstead | Page 8

Jason was awesome needed a loaner there was a problem with the extended warranty that he took care of and I believe that was the delay in getting car back. with the extended warranty that he took care of and I believe that was the delay in getting car back. More

by HANNC0DM Verified Customer Verified Customer

Report | Print

So far so good with Lithia, however I am patiently waiting for a fix to the car net. I guess it's a VW issue. waiting for a fix to the car net. I guess it's a VW issue. More

by TWHITE74 Verified Customer Verified Customer

Report | Print

Appreciate getting us in and the attitudes and helpfulness at the store were on point. Especially appreciated having a loaner vehicle so we could make use of our time in town and not sit at the s helpfulness at the store were on point. Especially appreciated having a loaner vehicle so we could make use of our time in town and not sit at the store. More

Report | Print

I enjoyed working with the staff and they kept me informed about my Passet. The dealership has a very nice waiting area, even with COVID there is plenty of room for waiting. informed about my Passet. The dealership has a very nice waiting area, even with COVID there is plenty of room for waiting. More

by Kat71 Verified Customer Verified Customer

Report | Print

The revolving door of service representatives who do the minimal amount of their job, is so bad, it lead to a huge maintenance bill. Which was full of preventative services that should have been done over t minimal amount of their job, is so bad, it lead to a huge maintenance bill. Which was full of preventative services that should have been done over time at specific milage intervals. Then the mechanic who was stuck with this job did so, so poorly that not only did I leave with a coolant leak but he had also cross thread 2 of my spark plugs. Instead of replacing the head of my 3yr old vehicle with a new one, they decided that it would be better to send my head to get repaired at a machine shop. I then had to get in arguments with multiple "managers" only to end up having to still pay for replacement parts from their mistakes. I will never go back to this dealership, and will take my chances with the independent mechanics around town, also I will tell everyone I know about what happened and to never go there. More

by airbrushaaron666 Verified Customer Verified Customer

Report | Print

Your team listened, confirmed their understanding and got the work done. Excellent work. I asked for a private place to make a client call, your team set me up in an open office. I was able to get work done. the work done. Excellent work. I asked for a private place to make a client call, your team set me up in an open office. I was able to get work done. Awesome! More

by mike@whiterabbitgroup.com Verified Customer Verified Customer

Report | Print

Great customer service for your VW. Fast turn around Jonny and Jason in service are very Friendly and extremely helpful. Always are willing to help. Thank you. Jonny and Jason in service are very Friendly and extremely helpful. Always are willing to help. Thank you. More

by Tony Morrison Verified Customer Verified Customer

Report | Print

The dealership provided a great service. When vehicle was brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. brought in, they were prompt to determine what the issues were and the cost for repair. They were courteous and professional. More

by rcp07 Verified Customer Verified Customer

Report | Print

They did a fine job. I am having a difficult job submitting this review. Why? Please take this ! Does it HAVE to be twenty five words? submitting this review. Why? Please take this ! Does it HAVE to be twenty five words? More

by GALLAHERBARB Verified Customer Verified Customer

Report | Print

Worse dealer service that I have experienced in over 20 years. Service Rep threw a stack of paper at me and then spent over 10 minutes to find my car while I waited. Once I got home and went through the years. Service Rep threw a stack of paper at me and then spent over 10 minutes to find my car while I waited. Once I got home and went through the paper work I discovered that I had an oil leak. If I had been told this, I would have set up an appointment at that time. Additionally, I had a lot of questions about recommended services. First time in my memory that I was not given the opportunity to discuss work and recommendations when I picked up my vehicle. More

by GREGNORRIS Verified Customer Verified Customer

Report | Print