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We have left numerous voicemails for the service advisor trying to find out if the part he ordered for our ram has been delivered, it has been over a week and we have not received a response. We have also b trying to find out if the part he ordered for our ram has been delivered, it has been over a week and we have not received a response. We have also brought in our 2019 jeep grand Cherokee because the start stop is still not working and this will be the third trip for the same repair that they have failed to fix More

by Kmdb Verified Customer Verified Customer

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Ferman Chrysler Dodge Jeep and Ram of New Port Richey Fla has the finest service department in the country. Just ask anyone who knows them…. A big A+ to Mike Hughes and his crew especially Jason and Steve…… has the finest service department in the country. Just ask anyone who knows them…. A big A+ to Mike Hughes and his crew especially Jason and Steve…… thanks guys for all you do! More

by Rob K Verified Customer Verified Customer

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Jeff Davis, was good, but finance, Eric Dugas, & service were terrible. After purchase, we had an issue with the car. We were told finance had to take care of it. Then Eric Dugas tried to tell us the car ha were terrible. After purchase, we had an issue with the car. We were told finance had to take care of it. Then Eric Dugas tried to tell us the car had no warranty, which was a lie. The car had 90 day warranty on the windshield. After weeks of debate they finally conceded, but it was painful. Eric was unresponsive & unwilling to help. We are 15yr Ferman buyers, so we were gravely disappointed in this dealership & would not return. More

by Gilly2 Verified Customer Verified Customer

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Awful place. Terrible experience. Rude and incompetent service staff and manger. Manager Said he was sick but wasn’t wearing mask! service staff and manger. Manager Said he was sick but wasn’t wearing mask! More

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German, Chrysler Jeep dealership is a very convenient service center for me to bring my Jeep. Your staff are very professional and courteous. Your waiting room is clean. I really enjoy having a cup of co service center for me to bring my Jeep. Your staff are very professional and courteous. Your waiting room is clean. I really enjoy having a cup of coffee while I wait for my car service to be completed. Mistake, I am very impressed with the short time it takes each time to service my car and I will always come back to this service center. I would definitely recommend this dealership to my family and friends here in Florida. More

by carolyn.newman7 Verified Customer Verified Customer

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After holding my car hostage for 5hrs on a Saturday for an oil change they finally called me (after I tried to call them many times with no answer) and said they just finished the oil change and were about an oil change they finally called me (after I tried to call them many times with no answer) and said they just finished the oil change and were about to check my service lights. Basically paid $200 for them to tell me I needed to dish out $2,000 of I want them to fix my brakes, speed sensors and a hose. Parts cost no more than $200. What a ripoff! So I paid $200 for an oil change and a 5 minute diagnosis basically. Bought the vehicle here and think its pretty weird these parts are bad after only 3yrs when I barely drive the car. Never again. 😐 More

by MAMAMANDY99 Verified Customer Verified Customer

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I was told on Friday my vehicle would be completed and available for pickup the following day. It was not, and I wasn't contacted at all. When I went under the hood for a dead battery a week later, I re available for pickup the following day. It was not, and I wasn't contacted at all. When I went under the hood for a dead battery a week later, I removed a shop towel from this service. More

by Paullcarp Verified Customer Verified Customer

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It took 2 hours for a oil changeI made the appointment It took 2 hours for a oil change I made the appointment for 8-45 but my truck didn't go in for service until 9 -3 mom0 It took 2 hours for a oil change I made the appointment for 8-45 but my truck didn't go in for service until 9 -3 mom0 More

by rjciceri Verified Customer Verified Customer

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Liz y and the sales department are all very professional and knowledgeable. My transaction, test drive and delivery of my new Jeep were all in a timely fashion and knowledgeable. My transaction, test drive and delivery of my new Jeep were all in a timely fashion More

by mlcartier333 Verified Customer Verified Customer

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Good service and fast. waiting area was clean and refreshment good. Jason was helpful and friendly, always remember my name refreshment good. Jason was helpful and friendly, always remember my name More

by delfinvjr Verified Customer Verified Customer

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