Jason Logue | Page 23

Encountered two issues w/ my Jeep that I could not resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wr resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wrong!?!? Too much credit extended. Dropped vehicle two separate instances (after one faulty diagnosis), was without vehicle over 6 weeks in all, neither issue was ultimately diagnosed (cannot use the vehicle by the way). The dealer was able to justify retaining the diagnosis fee though. I could have screamed & ranted, but what’s the point?? Find an independent shop w/out the corporate bull to resolve your repair issues!! More

by DW Verified Customer Verified Customer

Report | Print

Fantastic service. Service advisor Jason was excellent keeps you informed of your service Warranty work completed with no issues Safety check completed Dealership very clean keeps you informed of your service Warranty work completed with no issues Safety check completed Dealership very clean More

by kingkojak Verified Customer Verified Customer

Report | Print

This dealership has a VERY serious Problem communicating!! After keeping the car from Oct 28 - Dec 14 they felt the problem was solved. The car is dead again on Dec 28 and I have called and te communicating!! After keeping the car from Oct 28 - Dec 14 they felt the problem was solved. The car is dead again on Dec 28 and I have called and texted Jason every day to discuss this problem with no response. I have left messages for Mike Hayes for 2 days with no response. They are not even aware of the problem because no one can return a phone call. Spent 750 on this last visit and here I sit with no car and nobody who can return a call or text. My next calls will be to BBB and Michigan. More

by carol Sue Verified Customer Verified Customer

Report | Print

Great place to take your vehicle for fast, reliable, accurate service. Ferman Chrysler jeep Dodge Ram is the only place I trust with any of my vehicles accurate service. Ferman Chrysler jeep Dodge Ram is the only place I trust with any of my vehicles More

by CADIN.NAYLOR Verified Customer Verified Customer

Report | Print

Ferman NPR Jeep service department is 2nd to none in my opinion. qualitywork at an affordable price and the employees all take great care of you opinion. qualitywork at an affordable price and the employees all take great care of you More

by hernandez_bp Verified Customer Verified Customer

Report | Print

My service visit was exceptional from the moment I pulled in to the dealership to the moment I left the dealership.Travis was very professional on how he did his job ,I live in Spring Hill so it’s a little b in to the dealership to the moment I left the dealership.Travis was very professional on how he did his job ,I live in Spring Hill so it’s a little bit of a ride to get there but it’s worth it .Thanks again for the quality of service that you give me. Your staff is exceptional Have a great Xmas and happy new year’s thanks again More

by goingfishing3 Verified Customer Verified Customer

Report | Print

From the initial contact with Jason he Was polite courteous and professional. I knew leaving my vehicle with him he would make sure that the service was done correctly. courteous and professional. I knew leaving my vehicle with him he would make sure that the service was done correctly. More

by asmcgann97 Verified Customer Verified Customer

Report | Print

Great service. Follow has been good as well. Jason kept me informed throughout the day and how things were going to go. Looking forward to the next time me informed throughout the day and how things were going to go. Looking forward to the next time More

by Jam108 Verified Customer Verified Customer

Report | Print

I have a 2014 Durango. My front driver window regulator broke. I disassembled the door to see what was wrong and if I could potentially fix the issue. Once I got pretty deep into the disassembly I realized broke. I disassembled the door to see what was wrong and if I could potentially fix the issue. Once I got pretty deep into the disassembly I realized I may need help. In comes the service department at CKDR in NPR. They said bring it in and will check it out. I did. Mind you the window, door panel etc are disassembled. After 4 hours they tell me it will cost $490 to fix and won’t be fixed for four days. Well it’s my only car so that not really an option. I go to check out and it cost me $158 for them to drive the truck into their service bay and then drive it out of there service bay. They did not even touch the truck. Because I did all the work already, and they confirmed what I said I needed. They didn’t turn one bolt. Not a single tool used. $158... I feel like I was robbed. Like robbed. That was after the “military” discount. Which I think wasn’t actually a discount at all... I’ll never go back to this place again. I surely won’t be buying my scatpack through them in a few months as I had planned to do. More

Report | Print

The service team at Furman Newport Ritchie is awesome. Jason, Jamie, and Travis are prompt and courteous. Within three minutes of pulling into the service bay area, someone came out and got me signed in f Jason, Jamie, and Travis are prompt and courteous. Within three minutes of pulling into the service bay area, someone came out and got me signed in for service – There was no wait time. The paperwork was expedited and I was even offered a free mask! More

by EvaD Verified Customer Verified Customer

Report | Print