Jason Logue | Page 61

Horrific service Absolutely horrible service. I had an appointment and it took 2 hours and 10 mins to do an oil change and a tire rotation. They never even took my c Absolutely horrible service. I had an appointment and it took 2 hours and 10 mins to do an oil change and a tire rotation. They never even took my car in the garage until an hour past my appointment time. This is the second time I have had my jeep serviced there and both times were over 2 hours. This is unacceptable. This time I spoke with the service manager which was a complete waste of time. He had a real flippant attitude like oh well we were busy. This is not the customer service I was looking for when I leased my jeep and will certainly come into play when it's time for me to lease my next car. I will not go back to this dealership again for anything. More

by GARY34654 Verified Customer Verified Customer

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5 star dealer I have always gone to Ferman for service and since buying a car there will continue to go. Great people who treat you like family. I have always gone to Ferman for service and since buying a car there will continue to go. Great people who treat you like family. More

by Rkel74 Verified Customer Verified Customer

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Time Was Although I was not happy with the price of a new key for my 2005 Jeep Liberty; I was impressed at the wsolving the problem. It seems I had a bad key. Although I was not happy with the price of a new key for my 2005 Jeep Liberty; I was impressed at the wsolving the problem. It seems I had a bad key. Why, I do not know. it was good before getting a new ignition switch. In any event, it seems the mechanic found the problem that deterred a new key fronm bein gmade. It seems that If something goes wrong with a key, the vehicle takews it that someone is trying to steal it. Thereby shutting down it's use. Also a new key can not be programmed. Anyway, thanks for solving my problem. And thanks again to Jason from service for expediting my dilemma. -- Tony Marchese More

by POPMARCH@aol.com Verified Customer Verified Customer

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Fantastic service & customer care Service Dept a fantastic job of repairing my car & keeping me informed of the progress & providing me with a date of completion. Just outstanding ser Service Dept a fantastic job of repairing my car & keeping me informed of the progress & providing me with a date of completion. Just outstanding service. More

by luckydog0947 Verified Customer Verified Customer

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sec. to my 2005 Gr. Cherokee The cost was high, but looking at all the things that wrong, I felt it was worth it. Jason kept me in the loop as they found all the things wrong. Ove The cost was high, but looking at all the things that wrong, I felt it was worth it. Jason kept me in the loop as they found all the things wrong. Overall I had contact with Steve and Jason and I have to say that you are well represented. Hey, the doughnust helped put me in a good mood. Thanks! More

by POPMARCH@aol.com Verified Customer Verified Customer

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Fantastic L.J. the porter was prompt and friendly when I arrived and the tech who did the work did an awesome job. Very fast and efficient L.J. the porter was prompt and friendly when I arrived and the tech who did the work did an awesome job. Very fast and efficient More

by happy guy Verified Customer Verified Customer

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Communication! Jason kept me informed throughout They let me know what was going on throughout the day so we were never left wondering! We paid over the phone and picked the car up at our convenience They let me know what was going on throughout the day so we were never left wondering! We paid over the phone and picked the car up at our convenience More

by mickeylvrs Verified Customer Verified Customer

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Freidly staff This was my first time there for service Jason was very friendly and other staff that I met were as well. I will return for furture needs Thank This was my first time there for service Jason was very friendly and other staff that I met were as well. I will return for furture needs Thank you Ben More

by ben.troina4 Verified Customer Verified Customer

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satisfied service mgr jason kept me informed through the repair. service techs were courteous but very busy. i felt taken care of. this service center has help service mgr jason kept me informed through the repair. service techs were courteous but very busy. i felt taken care of. this service center has helped me in the past and i am satisfied with the service More

by radar452 Verified Customer Verified Customer

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Way too long for oil change and alignment. We waited nearly 2 1/2 hours fir an oil change and alignment. When we arrived our service advisor told us it would be an 1 1/2. After an hour and 40 m We waited nearly 2 1/2 hours fir an oil change and alignment. When we arrived our service advisor told us it would be an 1 1/2. After an hour and 40 minutes passed we went to them service advisor. We were assured that our car was next out. We waited an additional 40 minutes. Our service advisor never called or went to see what the hold up was. We were told that the lounge had soft drinks, donuts, coffee etc. Thr soft drinks didn’t work, the iced tea was warm and not very good and there were no donuts. Many employees went through the area but none noted these issues. I went to look in the showroom, I opened a car door and read the spec sheet. Never was I approached or spoken to. More

by kigreen Verified Customer Verified Customer

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